Hi, On the Requested Items table, we have created a Duration type field called 'Delivery time' which stores the difference between the Opened date and the Due Date. The purpose is to show the Promised Delivery time in Days for each RITM in a report....
Maybe I'm just missing this and it's simple but I want to be able to disable or deactivate individual rule base rules on an order guide the same way I can do this on UI Policies or client scripts, etc. But I see no OOB method of doing this in Eureka ...
We have ticket table(u_ticket) & Request Table(sc_req_item).Step 1: Using Record producer user will submit ticket(TKT0010200).Step 2:ITIL Users(Process Users) will process the ticket(cross check the selected values in the ticket and click next).Step ...
I would like to know what the suggested best practice is for removing knowledge articles. This is of particular concern when it's an article that has not been published yet and is no longer required. Currently Published articles that are no longer...
It is a recommended practice to have "if (isLoading) return;" as the first statement of the onChange functions. It was suggested to me that there may be exceptions to that rule, but nothing specific was identified. What should I consider before I u...
Anybody knows why the link Communicate Workaround in a problem, which is a UI Action that comes Out Of the Box (OOB), returns an "Undefined Value" in the incidents related to this problem instead of populating with the WorkAround field content? Acc...
I have a Business Rule with a custom script. The task of this script is to get the JSON of a Change Request by calling a REST messageFor this REST message call, the sys_id is the input parameter. How can I get the sys_id for the current Change Reque...
So what my organization has done is setup a custom field in the Knowledge form that is the 'Target Audience' with selections of ['-- None --', Public, IT, Customer Service, Application Services, Infrastructure, Project Coordinators]. What I am task...
I am looking for a way to be able to give access to the CMDB for IT users to be able to modify fields, such as Manufacturer; OS Version; Supported By; Support Group and many more. I have attached a screen shot of one of the CI's. These users all ...
The Service-now.com Content Management System (CMS) is designed to provide a b2c interface between the IT department and the user community. Rich in functionality, the CMS uses a familiar interface while integrating with the existing Sevice-now.com i...