SLA
I want to attach ritm sla befor one day as per the date/time selected in the date field.
Forum Posts
Resolved! ATF - When Is Manual Testing Faster?
Hi everyone,I'm currently learning ATF in ServiceNow and have a question. Are there specific scenarios where manual testing would actually be faster than automated testing? For instance, when testing Service Catalog functionality, wouldn't it be quic...
Mastering ServiceNow Dashboards and Reports: A Guide for Admins and Developers Serving Executives
In today’s data-driven organizations, executives such as managers, directors, and C-level leaders depend on clear, actionable insights to make informed decisions. For ServiceNow administrators and developers, this means providing dashboards and repor...
Need to restrict the variables in Request Item and SCTASK
HI All We have the Service Catalog and contains Group Type - Create/Update/Delete 1. When i select the Create it shows only the Create related variables 2. Filled all the values clicked Order Now and RITM got created I am seeing that Request Item c...
Notification firing twice
Hi All I'm having what appears to be a common problem, although none of the solutions i've found via google-fu has helped me yet. I have two email notifications configured that are both resulting in duplicate emails the first is Incident commented fo...
Visual Task Board Add Card Functionality
Hello Community,in Visual Task Boards I have a guided board that queries the task table so when I add a card it creates a task record.can I change this behaviour so for example it creates an incident record?I have tried searching the code for Add Ca...
Service Portal Form changes not been saved to Database
Good morning all, My requirement is to capture field changes in an existing SMP record in the Service Portal for a Custom table. I created a couple of fields in the "u_security_toolkit" table using a Catalog client script. When I update the field val...
Restrict read access to RITM variable content
Hi, I have a requirement to restrict read access to one catalog item's variable contents. The catalog item needs to remain open for all users to write/complete & submit.Once logged/completed, we need the variable contents to be only visible to one sp...
Homepage(Dashboard)
When I tried to change the homepage dashboard for a user from the ‘User Preferences’ record, it didn’t work, as it kept showing the previously last opened dashboard whenever I opened the homepage, but the user doesn't want that. Are there any solutio...
Digital portfolio management roles :Diversify access roles depending on portfolio?
Is it possible to define roles so that a portfolio manager can only work with objects that exist in his own portfolio.For example the role service_admin is only valid for a set of portfolios and not the others?
Inbound REST API (Service Catalog API) how to assistance
I am interested in creating inbound REST API from ISIM into ServiceNow. I have found that I need to use the Service Catalog API in order to have a REQ created which in turn created a RITM and SCTASK. I have looked at the Service Catalog API documenta...
Resolved! Filter for categories by knowledge base
Hi Everyone, Is there a way to filter for knowledge categories by knowledge base?I'm reporting on the kb_category table but can't seem to find a way to reliably tell which knowledge base each category belongs to. There's the parent ID field, but only...
Collapse the variables on the incident form on a specific view
I have two questions that I was hoping someone could assist me with please. 1. How can I make the section be collapsed by default on a specific view?2. How can I make it not appear as a tab but directly on the form? I have a requirement provide some...
Custom knoweldge article not found error
We extended the knowledge article table by creating a custom table called “Policies” and began publishing articles. However, following the Xanadu upgrade, the custom articles (Policies) are no longer appearing in the out-of-the-box search. Additional...
How to configure CI's related list in cmdb workspace?
Hi,I have configured one of my CI'S related list in form but it's showing different in cmdb worspace. How and where I can configure the related list, so that the related list looks proper ? Kindly suggest. Best Regards,Dusmanta Nayak
