I'll preface this by saying that I'm not an Asset Manager, but am instead a ServiceNow admin trying to understand the available solutions for our desktop team. During our original deployment, we set up a product catalog with all of our consumables (m...
I get the connection attribute through this api in script include (business rule call) var provider = new sn_cc.ConnectionInfoProvider(); var connectionInfo = provider.getConnectionInfo("6219afbf9f03320021dd7501942e70fc"); if (connectionInfo != null)...
When I try to select a CI in reference field "Configuration Item" it shows me all CI´s existing in all CI classes.I would like to reduce the available CI classes to our principle classes while typing the CI name to the reference field. I know that th...
We have different set of users and have 3 different identity providers say X, Y, Z. User set A - should use 'X' IDPUser set B - should use 'Y' IDPUser set C - should use 'Z' IDP The moment respective users from A or B or C hit https://XXXXXX.service-...
I have a field called organization of type choice. For xyz organization i want to make task field mandatory when idea state are in planning, backlog and in development. @Runjay Patel
We are currently implementing on-call alerts using on-call scheduling in ServiceNow, and we plan to use the Notification Devices (cmn_notif_device) table to store information related to groups, or direct phone numbers.We are seeking detailed document...
I want to display slash bucket in portal, can we achieve this? it is displaying on backend view but in portal it is displayed dropdown.
I know that new actions can be added by editing chrome_tab property.I need to call Service Catalog screen.Can I simply change route to link "/sp?id=sc_category" and how? Maybe this way?"label": { "translatable": true, "message": "Service Catalo...
We use the Case management for our customers.Upone adding a "parent" i'd like to mark the parent as "Problem case". This works just fine with a workflow. BUT: i'd like the Activities (especially Field changes) to be updated with the appropriate field...
I have a business use case where we want to on board 5 or more organization to submit their idea. all organization have a bit unique requirement.
hi TeamI have a user in the system whose landing page is set to the self-service portal, which includes two gauges: "My Active Incidents" and "My Requested Items." Whenever the user logs in, the page shows the message 'Access to this content denied b...
I am wondering if it is possible to pass an object that is not a GlideRecord, to a subflow as an input. I am calling my subflow from a business rule, and in the business rule, performing several lookups. The subflow is submitting a catalog item, and ...
I want to add additional comment on requested items in bulk by disabling comments. I am trying using scheduled job as below script but additional comments are not coming var sc_req_item = new GlideRecord('sc_req_item'); sc_task_gr.addEncodedQuery("re...
I raised a case with now support about text not being retained when saving when being entered into input boxes in the UI builder on a custom built page. They said I was missing event handlers so does anyone know what these are and which ones I need?
The View Products button in the Store doesn't work for me. Is it just me, or is there something wrong with the button?