How can I build a portal?
Hi all, I wanted to aks you for help how to build my own portal. If I build my portal using CSM what´s the difference to a protal built using ITSM?
Forum Posts
Resolved! Universal Request roles needed for Triaging
I have currently set up the service set for universal request. I want to understand what roles are needed for the group and if the group can create HR cases and or Incidents without the itil role. I have created a group and I've given the group the...
Custom Action | Issue with Dynamic inputs data types.
I am working on a custom action, I am using dynamic inputs in it. When I read the input variables in a script file step right after the inputs step, I am loosing the data type. How could I persist the data type for my input variable?
Help with UI builder and data retention
I have created a new page in UI builder and also a new table called u_key_contacts. How do I make it so that data entered into the input boxes is saved on the form and displayed in the newly made table? Any advice would be great
Resolved! Licensing for Slack Webhooks Spoke?
Hey all, I´m currently working on an evaluation if my company should switch systems to ServiceNow. We wanted to integrate Slack so for example if a customer opens a ticket there should be popping up a message in the dedicated Slack channel. I stumble...
Exporting Vulnerable item data to PowerBI
Vulnerable items are having lots and lots of data updated every hour and exporting it to PowerBI via export sets is failing because of the huge size of the file generated to be exported.Please advise work arounds
How do I use a CSM Workspace page/functionality in HR Agent Workspace?
Hi there, I hope everyone is doing great!! There is a functionality that is the 'Retire button modal' that is configured for CSM Workspace and I want to use it in HR Agent Workspace.I will leave some prints below.Steps to reproduce:Go to the articles...
Resolved! Reject button not rejecting approval request
I have a reject button where the Client box is checked, and the onclick field has the onRejectingBIR() function set. The button shows up, and moves the record to the correct state. It even sends the comment to the work notes as expected. The only thi...
Resolved! Notification additional comments
I have configured one email notification and added additional comments in email body. its working fine but it only showing latest 3 comments. I want to show all. How can i achieve it.
What is the definition for the actions in event statistics table
Hi,I would like to know what does the action in "sn_cda_event_stat" table refers to and how the count is getting updated. Is there any product documentation available for these?I have tried generating the data after doing certain clicks, hover over o...
Resolved! Relationships between Subscriptions and Groups and Roles
Hello!Can anyone help me with this question?I understand that Subscriptions have groups assigned to them, (subscription groups?), and therefore any members of those groups consume a licence. But, can a user consume a licence just by having a specific...
Knowledge Managers engaging teams
Hi, question to any Knowledge Managers.I've been handed the process, I'm very much wearing my L plates with the process. One area I want to look at is seeking greater engagement from teams- in particular linking KBs to incidents where they are used t...
user
A user is not visible in ServiceNow, but the operations team has confirmed that the user exists in WebPhone and should have been synced to ServiceNow. How we got that user?