Hello, We are planning to integrate ServiceNow with Microsoft Intune and need some clarification: With the Intune integration, is the primary purpose to pull device/asset data and store it in the ServiceNow asset or CMDB tables? Or are there addition...
Hi,I copied the embed code in my third party website page but I get the error message: I created following cors rule:and following HTTP Response header: Do you have any ideas why I get the error message? Thank you!
Hello,we are experiencing an issue where Outsourced Service Providers agents (sn_csm_ocs.ext_agent role) randomly lose access to Case and Case Task records. It seems to happen randomly in production instance and I was not able to reproduce this on pu...
Hey there! We're building an store integration where we're creating a catalog entry with question fields (which adds variables to the RITM). What's a good approach to ensure our business rules and workflows only trigger on items created from our cata...
Hi ,I have configured my rest message with Type = OAuth Provider (Oauth2.0) and Grant Type = Authorization Code.and trying to test the API but getting the error as "User Not Authenticated. Could not retrieve a new access token with the refresh token....
Hello, My company is adopting Now Assist. We are looking to clean up our various knowledge bases. If I understand it correctly, there are two personas. The Requester and the Fulfiller. We use a 'Self-Help' KB to surface knowledge to our organization ...
Hi everyone, We want to use Enable using your own SMTP server to configure mailserver Azure/O365 infrastructure to handle outbound emails. Our goal is to "split" the sender addresses based on application scope or department so that users receive emai...
After having upgraded my instance to Australia, I can no longer access this page (see attached screenshot). I've checked the ACLs and even tried creating a new one that explicitly allows access to the page, but no matter what I try, I still get this ...
Hello , everyone. When displaying the table list, there are cases where multiple fields cannot be selected even while holding down the Shift key.Specifically, the expected behavior is to select a field, hold down the Shift key while clicking, and the...
Hi, There are few topics in Virtual agent chat window which I am trying to search in the virtual agent designer but it is not searchable. what may be the reason? Regards, Afsar
I decided to check out Live Chat Agents within our Dev instance of SN. I went through the wizard, installed every thing, went through the configuration. As the System Admin i can go to my Agent Workspace, go to my INBOX, set myself as ONLINE. I impe...
Hey there!I was wondering if there's a standard way to dynamically fill options for a multiselect on a catalog item question/variable? We're making a request based on a previous field's input and then this determines the options for the next field. S...
Hello, After upgrading the Now Assist for IT Service Management(ITSM) to the latest version (13.0.10 when this post was written) we started to get this error message on every RITM and Catalog task formsFunction print is not allowed in scope sn_uxc_ge...
What is the best practice approach in Knowledge Center Workspace to implement this behavior?Specifically:How can we implement a one‑time warning + second‑submit bypass in Workspace UI (UI Builder / client scripts / workspace rules)?How can we ensure ...
Hi All, I have created an export set with many fields being exported along with priority but, backend values are being send in the csv (ex - 1,2,3) instead of frontend values (ex - P1, P2). What should I do next to send the frontend labels ? Thanks