License Impact ValidationHow to validate whether accessing or managing Knowledge-related tasks (e.g. triggered by ratings below 3 stars) in ITSM Workspace consumes licenses (ITIL / Workspace)?Alternative Solutions Without Workspace AccessHow to Ident...
Hello Community, here In ask for approval action tab, in the rules section, I did Trigger- Service Catalog > Requested item Record > Requested for> Department > Department head(Director).which approval supposes to go to Department head(Director) but...
Hi Team - I am looking to hyperlink the genius results card comes as a results form AI search by default, this is not hyperlinked but i am exploring an option to add hyperlink to the results. For example, if you see this result , it is not hyper...
Hello,In the OOTB business portal, the product catalog is displayed in this way: I've created a copy of it and changed some colors(but used the same theme, main menu, catalog/KB/home page, login page) but when I open the product catalog in the copied...
I am new to ServiceNow.What kind of product can we use to develop the purchase order workflow in ServiceNow?
Hi Everyone,We are currently evaluating whether ServiceNow Knowledge Management can serve as a long-term replacement for an existing enterprise Document Management System (DMS), or whether platforms like SharePoint would still be required for certain...
Hello Experts,We have a requirement in Access Management where users should automatically receive access based on their department and onboarding wave dates. They should be added to a group "Location Access managment"Example:Finance users onboarding ...
Hello, We switched from a Text Response Node to a Script Response Node using setHtmlPart() because we needed tooltips on our source links. Standard Markdown tooltip syntax breaks in the Engagement Messenger (URL encoding issue), but <a title="..."> ...
Anyone any idea, what are grandfather custom tables ? Regards, Bharat
HelloSome OOTB behaviour difficult to understand. So I have incident being created from case.Attachments on Case is visble to all customers. Is it possible that we can restrict that attachment is visible only internal? Attachment on Incident should n...
I was trying to run an ATF Schedule (sys_atf_schedule) based on odd-week Mondays (1st, 3rd, 5th) using a Script Include. I created a Script Include to identify odd weekday occurrences: isOddWeekday: function(targetDay) { gs.log("inside fun...
Can anyone guide me how to discover fortinet firmware version and model discover for SNMP device and update them in the custom field? We got OID from Fortinet vendor and its working fine from fortinet while failing while extending a pattern 1.3.6.1.2...
create report where it has the data in sc_req_item table i need to create report on child RITM and fetch the variables from parent RITM how i can achieve it (parent is reference to child item)
In Service Operations Workspace, under the List Context Menu, we have an Export button which opens a modal. Requirement is to modify some code in this popup to do some validations. How do we find this modal popup page? This isn't available in the UI...
