Hello everyone,we have a requirement to change the order of output we are getting as carousal in virtual agent. we want to show now assist summary card (of knowledge article), then catalog and other cards. We want below given card to appear first, th...
We connect remotely via AVD. Security Team uses a tool/utility that detects the activities on our laptops or PCs. When it detects that there is no valid activity going on or your PC is like in idle mode, your PC is automatically logged out. This S...
Currently AI search is giving only 3 results. I want to return more results as it is possible all 3 results are not relevant. I would like to have relevant search results first over a period of time. Is there any way to do this?
I am looking to turn a pdf into text in ServiceNow. I have looked into document intelligence but it appear to be for pulling specific fields out of a PDF. I just want all the text in the PDF provided in a string. Does anyone know how to do this? Is...
Hello, We are working on a "tagging exercise" for routers and switches. Service Now is able to discover the actual device (router in this case) and it is able to discover the Interfaces on the router as well. My understanding is that there are tables...
Hello All,We have activated EMR Help Plugin for accessing ServiceNow within Epic and without Leaving Epic. A portal got installed (emr_assist) with this plugin. We have associated the AI search to this portal. When we are launching this portal within...
Hi there, I have a requirement to utilise the UI view of Playbook, to see the stages and activities. It works fine if I define the activities within the playbook itself. However, my requirement is to use a single playbook for about 50 different type...
How to hide the "create a report" button in below page? I can't find it in "UI action" table, is it a widget or something else? I want to hide this button for some users and also pop up a message window. Thanks.
Hi,I have a catalog item form that has this "Add" button that when clicked brings up a modal dialog/window with some fields or dropdown listboxes for DB Server Name, DB Name, etc. How do you do the Steps in ATF Tool? (something new to me)Please give...
Hi everyone, I have one table which is extended from cmdb_ci. This table has 54 fields. Now, When I impersonate to a user A who can wrtie 50 fields. This user wants to create a template, unfortuately, he can not do this. The fields in the template d...
I'm attempting to use the VA API via Postman to call a VA topic. It appears that the topic I am attempting to call is not being taken into consideration. Since I need to route chats to different queues based on user selection, I assumed that calling ...
How can I quickly publish articles in the KB?When I create new articles, I click on the "New" buttton and enter in all the info. Then click on Submit. Then I navigate to my unpublished article, click on it and then click on Publish. Is there an easie...
1.I have created a record producer on Demand table.2.Created a producer variable of type select box"Request Type" -Service catalog,Incident,Change.3.When Request type is Service catalog i need to send approval notification to Catalog owner .Catalog o...
Hello everyone, Currently I'm working on Service Portfolio Management. Kindly suggest me which one is the best course to do in SNOW.
I have wrote this script in a UI action to resolve a ticket. I have listed all of my categories on it. The question I have is how do I get it so the dependent sub categories will show based on the category selected.
