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Dictionary Override

I have custom table u_projects which is extended from task table. I need to display "Number" field on the u_projects table as "Project ID" using dictionary override as it should not affect anything on the task table.

Knowledge and catalog items

How can I connect the dots between a record producer used to capture knowledge article updates and have those updates automatically update the associated knowledge article? 

diwanex by Tera Contributor
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  • 5 replies
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Resolved! Add a prompt in Live Agent

Hi Experts,I have a requirement on virtual agent-I want to add a new prompt for the user when no agent accepts the chat or when the chat times out. The user should receive the following message:                    “Raise an IT ticket?”               ...

NawalKishorS2_0-1764827641061.png NawalKishorS2_1-1764827709622.png

Proper method for batching update sets

I have a story that I have multiple update sets for, 7 to be exact.   When it comes time to retrieve and commit these to PROD, I'd prefer to not have to commit these individually, although I can. I have read many articles where batching the update se...

kdelbridge by Tera Expert
  • 900 Views
  • 3 replies
  • 0 helpfuls