Can you hide “Everyone can see this comment” in CSM Workspace Approval Form?
Can you hide “Everyone can see this comment” in CSM Workspace Approval Form?
Forum Posts
using the mid.jar MANIFEST.MF build details to get the actual ServiceNow version?
Hi, We face a challenge with instance upgrades (full and patch) and our CyberArk (CP) integrations. The CyberArk Hash value for mid.jar changes with each version. We have semi-automated the generation of the Hash value as follows:Download the new ve...
Resolved! Adding an option to the "edit" drop-down menu in SOW
I have the request to allow users to bulk "accept" incidents from the list view in SOW. I was looking to make it a select option like how the "Assign to me" button is in the drop-down, but I cannot find where I can add it to this list.
Subscription Management - awa_admin now part of CSM and being charged by ServiceNow
I wanted to ask if anyone has seen this change in their Subscription. In the past awa_admin was never part of CSM but all of a sudden this has changed and ServiceNow has started charging this as part of the CSM subscription.
document attachement SR to native table field
I am raising an SR that has an "Upload Your Document" attachment variable. Once I attach the document and submit the request, the document should be added to the Uploaded Document field in my custom table. I tried using Copy Attachment in Flow Design...
Resolved! Subscription management for ITSM pro: Unallocated subscriptions for users with itil role
Hi experts,I have a question for subscription management.We have a subscription for ITSM pro with 355 purchased subscriptions. I see that one of the associated roles of the ITSM pro is "itil".28 users have currently this role.However, when I review ...
Resolved! Flow designer action step Build JSON turns integer into a string
I want to send an integer in JSON but payload builder turns it into a string. In the action input it is specified as an integer.
When we add DL in Group Email emails are send ignored
When we add DL in Group Email emails are send ignored. Also Individual Emails are being stopped ?Why?
The Submit button on the Service Portal is not scrolling down on form
Hello, We have upgraded to San Diego from Quebec within the development instance. As you can see in the first image that when scrolling down, the submit button is not fixed. In a person developer instance below, you can see that the form is scroll...
Extra Long Clone Durations
Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...
Resolved! Trying to set catalog item price via client script
Hi folks, I have seen this question asked on the community, but nothing seems to fit my particular situation. I have inherited a catalog item request form with a list collector where users can select multiple Adobe products to request. The referenc...
Resolved! Why HR workspace has "dynamic translation" setting, but service operation workspace can't find it?
Why HR workspace chat window (when chatting with a user initiative from virtual agent -> live agent) has "dynamic translation" setting, but service operation workspace can't find it? See attachment, 1st is HR workspace, 2nd is service operation works...
How to track time spent by each assignment group on incident
I am looking for suggestions on how to accomplish something. How would you track the duration of time every assignment group tied to an incident has owned the incident with the exception of when the state is On Hold? The overall idea is to have one o...
List edit on VITs (sn_vul_vulnerable_item)
Hello, I am looking for an ability to allow list edit for vulnerability analysts on 'Assigned to' field in VITs.Though the user has required roles (write_all), OOTB ACLs do not allow editing of this field though the VIT is assigned to User's group or...
Resolved! Multiple approvals reset in Flow Designer
I took my first shot at creating a Flow for a new Service Catalog item. The flow works correctly for the most part, however, we have 3 levels of approvals which need to be met in order to generate the final catalog task. The first approval to the man...
