Hey there! We're building an store integration where we're creating a catalog entry with question fields (which adds variables to the RITM). What's a good approach to ensure our business rules and workflows only trigger on items created from our cata...
Hi ,I have configured my rest message with Type = OAuth Provider (Oauth2.0) and Grant Type = Authorization Code.and trying to test the API but getting the error as "User Not Authenticated. Could not retrieve a new access token with the refresh token....
Hello, My company is adopting Now Assist. We are looking to clean up our various knowledge bases. If I understand it correctly, there are two personas. The Requester and the Fulfiller. We use a 'Self-Help' KB to surface knowledge to our organization ...
Hi everyone, We want to use Enable using your own SMTP server to configure mailserver Azure/O365 infrastructure to handle outbound emails. Our goal is to "split" the sender addresses based on application scope or department so that users receive emai...
After having upgraded my instance to Australia, I can no longer access this page (see attached screenshot). I've checked the ACLs and even tried creating a new one that explicitly allows access to the page, but no matter what I try, I still get this ...
Hello , everyone. When displaying the table list, there are cases where multiple fields cannot be selected even while holding down the Shift key.Specifically, the expected behavior is to select a field, hold down the Shift key while clicking, and the...
Hey there!I was wondering if there's a standard way to dynamically fill options for a multiselect on a catalog item question/variable? We're making a request based on a previous field's input and then this determines the options for the next field. S...
Hello, After upgrading the Now Assist for IT Service Management(ITSM) to the latest version (13.0.10 when this post was written) we started to get this error message on every RITM and Catalog task formsFunction print is not allowed in scope sn_uxc_ge...
What is the best practice approach in Knowledge Center Workspace to implement this behavior?Specifically:How can we implement a one‑time warning + second‑submit bypass in Workspace UI (UI Builder / client scripts / workspace rules)?How can we ensure ...
Hi All, I have created an export set with many fields being exported along with priority but, backend values are being send in the csv (ex - 1,2,3) instead of frontend values (ex - P1, P2). What should I do next to send the frontend labels ? Thanks
I would like to ask a quick question ..slightly baffled.We are looking for a “Survey Response Follow-Up” process; where surveys are reviewed, users are contacted (especially bad surveys) and tasks is then closed. I have done some research and I am st...
Hi, I have a question.My team has spotted that when work notes or comments are updated by AI Agent, this sys_id shows up d808244de4df5650f877f4c9ef9e2dd5 (see screenshot attached). I have found what is stands for, namely it is a sys_Id of NowAssist S...
All,I have a requirement to clone all the ci relationships from one CI-xxx to another CI--yyy for one of the useras per requirement.Please provide me the best options to achieve the same in ServiceNow(Zurich Version) ThanksSam
Platform: Zurich patch4-hotfix3 Context: Our platform use is specifically targeted to customer service agents via a customized CSM application. CSM is the only real licensable product on our instances. No other products are installed. Users acces...
I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" contai...
