Hello! First question as a member of the community. Been a couple years since my last job using ServiceNow, and I am back. My question goes back to prior experience with CMDB relationships, so please forgive me if it is off-base as I am a bit r...
I classified our network CIs as following in SN CMDB. I need your feedback whether I did right. I don't how can classify the following CIs: Network Authentication Service (bucket for ISE, AD)HubFirewallWAP—what is WAP SwitchSwitch-CORESw...
In the Request Approval button, when clicked, I need it to error in the CI field and not allow to submit. But, if someone clicks Save, to allow the CI to remain blank and continue onwards. I have changed the script for the UI action, but it isn't wor...
Hi, I would like to change the catalog task related list of the requested item, according to the item.The are some task fields that we use in some special items, and i would like to change the fields appear in the related list, according to the item...
I am looking for a way to be able to give access to the CMDB for IT users to be able to modify fields, such as Manufacturer; OS Version; Supported By; Support Group and many more. I have attached a screen shot of one of the CI's. These users all ...
Whats the procedure to pull up Misrouted incidents report ( more of an agent wise report ) say on a daily time span ??
Is it possible to create hyperlinks/bookmarks within a Knowledge article? We have a number of user guide type documents we're moving into Knowldge and would like to enable the table of contents with links that take you directly to that appropriat...
Can someone tell me what table the activity on incidents and task is saved? Examples: comments added to a incident or RITM, assignment group change, etc.
Hey All, I'm trying to meet some requirements for our Knowledge team. I've been digging around a bit but can't figure out how to do these two things they are asking for in the Feedback section. 1. Force the Feedback comments box to be open by ...
I have a issue when I hyperlink a section or word in a HTML filed for a knowledge it will not show the hyperlink color in the article view mode. It will show it in the edit mode. I have tried this on different versions (including Eureka) and the ...
Hi, I am looking for Service Now data mart. Is there available data mart that I can connect to? Currently there is an option to connect to the user's DB (e.g. every change that the user does is updated automatically in his own machine and that mean...
Hello, When searching a KB article using the KB search icon next to Short Description in a ticket, the HTML tags are also inserted in the comments field. We need to get only the plain text inserted. How can we get the entire flow to work from writ...
Hi, Does anyone know a way of exporting or extracting the Knowledge Base without using XML and thereby losing the attachments?Our customer preferably wants the extracted articles in an editable format. The articles in the KB are a mix of plain text ...
I've got a CCS that works great. It hides and shows fields, makes mandatory/non-mandatory on the catalog item form perfectly. Why am I using CCS? It's a complex form and we couldn't get the results we wanted using catalog ui policies. On my script, ...
Hello! I have been searching for solutions for a problem i have on knowledge Base. In my company we want to add KB's , only FAQ's (topic) on our ESS portal. The issue is that we have users based in 4 regions (Norway, Sweden, Finland and other...
