Hi, We have a requirement to pull data from SFTP folder using SSH credentials.Currently we created a SFTP data source put User and Password, server, port, path and its work.Its not secured enough for the client and he want to have another layer of se...
I have a requirement when user sends email to ServiceNow, it should generate the Incident and should send reply to the same email with the incident number. Can anyone help me how to reply to the incoming emails?
I have a requirement to send an email only to requestor if ticket assigned person has made comment for requestor.
The confirmation message when deleting a Demand (via UI action Delete button) which is referenced in other records (Task, RIDAC) is different from the one seen when deleting a Project task (which has subtasks). We had a recent issue by which a user ...
Hi all, I have difficulties to understand, how both interact or complement each other. Is "restricted caller access" just a more granular of access definition? If so, why is there cross-scope access?Can somebody please explain a little? Thanks in ad...
Hi Team, I want to change the label of Choices for Impact & Urgency, specifically for the incident table. Is there a possibility of overriding the choices label for each table? Eg; 1-High 2-medium 3-Low TO 1-Critical 2-High 3-Low Thanks
When the tranfer case button is hidden in HR case
Hi,I'm curious if there are any best practices regarding how to structure roles and ACLs (and to an extend, the groups they're attached to).Do you use one role for a persona, which contains multiple ACLs (for example, an admin persona has exactly one...
The addExtraField() method in ServiceNow is typically used in the context of creating or customizing scripts, like client scripts or business rules, when working with GlideRecord. This method is used to add a field that is not part of the default Gli...
Path=From \\test1\test2\test3 While passing the above path in API getting error due to the Back slash included in the path. We need to replace single backslash with double backslash.
I have a field that is a reference type, how can I assign this value from another table to it?
Hello Community!I need support on creating this report (On the Case Table) which visualizes New tickets, Closed tickets, and Open tickets on a weekly basis. Please support as I am struggling to create this, Thank you in advance.
I have a portal widget which was developed to see a few details. is it possible for me to add the same widget to the agent workspace landing page and view it on the homepage set up? Please help.
ServiceNow Catalog Client Scripts are powerful tools for developers looking to enhance the user experience within the Service Catalog. They enable the creation of dynamic and interactive catalog items by automating field behaviors, validating inputs,...
Hello Everyone! I am trying to configure Advanced Work Assignment (AWA) to help with a scenario where an agent would be working across two different user groups/queues. The ask is that the capacity of an agent could be set to X for one user group and...
