I'm looking at how my users work in SN to ensure we have enough licenses or that we don't go above our contracted number and in some cases it's easy to find users with a role that are not acting as fulfillers (the application or table I built for the...
Regular IT (ITIL) agents are unable to view the **Software Installation** table in ServiceNow. It appears that the current visibility is restricted to users with the **SAM Pro** (sam_user) role. However, regular CMDB or IT agents should have access t...
Hello,Could someone help me to know why the business duration of task don't work only for one user and it give me the unreal date. The result of the other user is OK .
I want to find my instance is production instance or not. I have changed my instance name so it didn't contain dev or ven. I'm working with scoped applicaton so "glideutils" is not useful. I have tried "glide.installation.production" system property ...
How to navigate History Timeline of CI?
Hi all, I am facing a weird issue. I have given the write access to a specific role. The user having that role is able to edit the existing records, but not having write access to the same fields while creating a new record. Can someone please help m...
A somewhat common question on here has been "How do I automatically create entries in the location/department/company tables in ServiceNow during automatic provisioning from my identity provider?" This was actually subtly answered by a user in early ...
Welcome to thisServiceNow beginner’s guide on navigating ServiceNow UI16! In this article, we’ll explore theSix (6) essential elements and features of ServiceNow’s UI16 interface to help you get started. ServiceNow is a versatile platform designed t...
Is there any OOB action to link an issue with existing issue in Jira using ServiceNow Jira spoke
Looking at Roles (column: Requires Subscription), what does Unspecified mean?
I need to know how are the 'Choose a preferred client' options configured in the Start teams message in SOW.Currently the field 'Choose a preferred client' in the model in SOW has two options ' Old desktop applications' and 'Web client' I want to rem...
Hi folksIs there a way that CIs shown in Dependency Views can be filtered by a custom choice of field(s)?For example, if you have infrastructure CIs that serve different clients individually (identified in the Company field of their form), but that h...
Dear All, How can we pass data from one activity to another activity in flow designer? ThanksSrini
I have attempted to create a view following the guidelines outlined at Here and Here for our project Kanban board. I have created the VTB view as it did not exist, added a single field (State) using form layout, but the view doesn't seem to reflect w...
We would like to display information from a custom table via the new Standard Ticket Tab widget. When using the 'Variable Summarizer', we discovered that this information only shows if the requestor submitted the form via the Service Portal (as a var...
