IMAP integration for multiple customer mailboxes
Can we receive mails from multiple mailboxes via IMAP into a single Email Account in ServiceNow.Can we create a new IMAP email account to separate these emails from the other Email Accounts.
Forum Posts
Resolved! Collapse Lists on Agent Workspace by default
I found some documentation here - https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workspace/concept/customize-form-section-navigation.html but it does say which table to choose for Agent Workspace Lists specifically and ...
Updating Flows between different instance versions
I feel like with the past few releases there have been issues with updating Flows between instances when they are on different versions. In my developer lifetime, I've always upgraded DEV a few weeks before PROD to flush out any potential issues. Ho...
Resolved! How to resize the search box
Hi, On the Service portal homepage we wnat to reduce the length of the type ahead widget Can anyone please help me how to do this ?
reduce the height of homepage search widget
How to reduce the height of homepage search widget in service portal
Send record link from Table API
Hi Team,Can someone please let me know how can we send the record url via table API? Currently I can see in the 'link' parameter, the URL that is sent is the endpoint URL for API. I need a link which user can redirect to the record when clicked. Than...
Resolved! how to get variables in export PDF ?
I am trying to export RITM to PDF formate I am not ablr to see variable , how to get variables ?
Cost Plan Total Actual Cost different from Cost in functional currency
Hi! I am new to PPM and I cannot figure this out. Why is the Cost in functional currency different from the Total actual cost. I was expecting this to be the same since the Currency is EUR and Unit cost is 14,400. Seems like the Total actual cost is ...
Resolved! Skipped records reconciliations missing after applying upgrade plan.
We have been using upgrade plans for the last few months to manage our scheduled upgrades.1) We create the upgrade plan in DEV.2) We reconcile any skipped records in DEV using the Upgrade Monitor.3) We refresh the upgrade plan and publish it. 4) We g...
Emails are not receiving going to junk
Hi ,Greetings!!Emails are not receiving from outlook to service-now. All mails are going to Junk which is showing undeliverable .Please let me know the clear solutionThanks in Advance!
Displaying a knowledge article using "View article" related link is shows differently
I'm hoping there's an easy solution to this but when we're creating knowledge articles and want to see how it will display in our /ESC portal we've found that we cannot rely on the "View article" link under Related Links when creating the article. Us...
Comparing PROD and DEV Instance
How to compare the PRODUCTION instance and DEVELOPMENT Insatance?Also, how to know what fields/properties/applications/rules....etc anything are in sync in both instances or not? For example:1) If i have 1000 user records in PROD and 800 user record ...
Flow designer is not opening in Operations view
Hi,I'm trying to open the operations view/execution details of a flow in my PDI, but it is not opening. I'm only able to view below provided screenshot.
CVE-2021-44228 (log4j) Apache vulnerability - How does this affect security in ServiceNow?
Apache Log4j2 <=2.14.1 JNDI features used in configuration, log messages, and parameters do not protect against attacker controlled LDAP and other JNDI related endpoints. An attacker who can control log messages or log message parameters can execute ...
Domain Support - Domain Extensions Installer Plugin Activation Failing
When I try to activate Domain Support Plugin, Activation is failing and my instance is moving to offline state. Can someone please help me on this??
