Hello Folks, I've an sc task in workflow for a catalog item. In the SC task there will some fields will be populate like Assigned to, Location, Serial Number, Install state and Hardware state to fill by the SC assignee and after closing the ...
I created reference variable to the group in the flow and try to use parent field of this variable in the approval. And I see that this value is empty in the flow context. I found work around for this issue. I add look up record to the group with my ...
In this article, I would like to share the importance of ServiceNow Data Policies. It is a feature and a Best Practice commonly neglected by implementors and Developers alike. In ServiceNow, Data Policies are a way to enforce rules and ensure data co...
In this article, I will be showing you how to create a UI Policy for Beginners. This is a step-by-step guide that will give you as a starter a full understanding of how the UI Policy works. Let us dive in! In ServiceNow, UI Policies are used to dyna...
Hi Everyone, Please guide on the following requirement: Create a Time sheet Policy where users of that group work 3 days a week(any days) and 12 hrs a day .Max hours per week = 36.How to configure if the above group does over time(out of 36 hrs a wee...
Is there a way to see how we can add default/predefined text on the article template for populating when creating a knowledge article. I want to create a new article template and have a pre defined text so that any user accessing that article templat...
Hello,I have a Business Rule that updates the operational_status. I’ve checked the Audit History using the List option and confirmed that the Business Rule is functioning correctly. However, it appears that the value of operational_status is being se...
HI Team, We have an issue where some users are unable to view few fields data in the database view table and it is showing blank.Can someone please suggest what could be the probable cause for this? Thanks in Advance!!!Manisha
Hi Team, I have a if condition in my flow designer which is evaluating as false even if the conditions are true. If I remove the last condition it is working as expected but not working in currect situation.Can you please help? ThanksDevina
Thanks to Sandeep Rajput for this script: Copy attachments from RITM to SC Task: @ Sandeep Rajput Can you please share the script when user update attachment on the RITM?Thanks in advance
Hi all,I have related list in RITM which shows related kb articles attached to RITM, So when ever user clicks on kb article from related list it should directly open published artcile instead of opening kb form in new window.This screen should be av...
Hi,there is possibility to calculate totals for each column within a list in ServiceNow:It is done by Context Menu "Configure List > List Calculations".My question is: where is the logic responsible for drawing these values under list? It there some ...
Hi all,I have got a requirement: KB article should directly link/point to an external URL.Details:When an end user clicks on a KB article in Knowledge base, he should be directly redirected to an external link rather than opening the KB article in Se...
Hi Experts, I've currently a requirement where i need to create a catalog item for external Company users ( more than 20000 ) , currently they rely on emails to communicate requirements. Their records are created on servicenow using the okta, and th...
Hello, i want to create a functionality using which external customers can add new tags on a record producer form available on CSM portal. As of now, i've been able to create a field called 'Testing for tags' which references the Label table and show...
