The three components of a Service Catalog Request serve as its structure where you can easily establish the default behavior of a Request. This comes like a parent-child relationship where the start of the hierarchy is from top to bottom. Let us dril...
Hi AllWe have a requirement to make attachments mandatory for specific catalog items. If there is no attachment, a message should appear when I click on submit.And this is working on service portal on the backend but when it comes to employee center ...
Hi,Are there any monitoring dashbords/ metrics in place for ITSM Pro especially for PI and PM that we can use for continuous monitoring of the models in SNOW?
Hi,Is there any monitoring dashboards/ metrics in place for ITSM PRO especially for PI and PM that we can/ should use for continuous monitoring of the models?
I am unable to get any reports when trying to perform a RCA or clustering job via PM Project.See attached screenshots
I have a catalog item that is secured to one of our teams via the 'Available For' tab on the catalog item.Since the item is secured, the 'Requested For' variable doesn't see all users and you get an error 'item is unavailable for this user' when sele...
What exactly is a DB Drain in ServiceNow platform?ServiceNow Inc. has created various DB Drain change records for our instances in the past few months; however those are not accompanied by the usual KB Article with additional information; so I will l...
I have an image/icon library that I found or was given many years ago ... I think it was from ServiceNow as the file name is sn_icon_g.zip. Does anyone remember this? And if it still exists or has been replaced by something else? I find it useful ...
Hi Trying to follow the steps here on how to import an application from GitHub https://developer.servicenow.com/dev.do#!/learn/learning-plans/paris/technology_partner_program_quick_start/app_store_learnv2_buildneedit_paris_exercise_create_the_needit_...
There is Catalog item and under that there is 4 fields:Field 1: Are you onboarding a Hitachi Employee? (Select Box) option 1: YESoption 2: NOField 2: Select Company's Division (Select Box)option 1: ABoption 2: CDoption 3: otherField 3: Please outlin...
on "related links" list, is it possible to show more than 20 records? I already tried to change the sys_properties 'glide.ui.per_page' but looks like the list on related links are different. Any ideas?
Hi all, I have created a flow that will automatically send an outbound email which extracts the description field from the incident record. however the issue is when the email is generated it is in a unreadable format. (screenshot email format) I wa...
Hi Folks I am struggling with this issue since few days. I have created a Flow called - Demo Penetration Testing Flow. I am trying to link this flow to a catalog item. But I am able to see only 3 flows. There are many other flows which i can see in F...
What is the difference schedule item's trigger types between interval and repeat. Thank you.
Hi, We have performed the integration of ServiceNow with MS Teams using below procedure.Installing ITSM/HRSD integrations for Microsoft Te... - ServiceNow Community But we facing issue when trying to open service portal from MS team.Sharing the scree...
