Resolved! Set Assignmet group as Service Desk when Incident is created only by Business Rules
automatically set the assignment group when an incident is created in ServiceNow, achieve this using Business Rules.Can anyone give????
Forum Posts
Getting 'Invalid value for 'requested for''' error while trying to submit catalog items from Service Portal
Hi friends, Whenever I am trying to submit any catalog item with non-admin users from portal end, It is not creating any request and aborting the action by displaying 'Invalid Value for 'requested for' ' error. I have seen some community articles for...
Now Assist license pricing
Hi everyone, Hi everyone! My company is looking for Now Assist pricing for ITSM, ITOM and FSM. It will range from 500,000 to 800,000 assists. How would the price be calculated? Thank you!
Resolved! Updating the "Update" record functionality, save and then redirect to previous page.
I'm working on updating the "Update" button functionality. Upon making changes to a record (lets say a Business rule), we first check if the record belongs to a specific table. If it does, upon clicking "Update", we show a prompt to use that this is ...
Unable to @mention user on slack using slack spoke
When trying to mention a user on slack, We have an action to post a message. Using that action if we send "@xyz" that is posted as a plain text but it is not mentioned on slack. Did anyone implement the same? If yes kindly advice. Thanks,Satyeswar.
How to avoid Service Graph Connector to override ServeNow field with empty data
Hi All, What is the easiest way to put a rule against attribute mapping to avoid SGC override field in ServiceNow with empty value.We are using SG-Intune connector where some of the devices does not have phone number present at MS Intune, these recor...
Link to a specific section of a Knowledge Base Article
Greetings, we store several of our policies within our Knowledge base. The policies can be a bit lengthy and have section headings for each topic and sub-section. We'd like to have customers be taken directly to those specific sections rather tha...
Catalog Checkout widget -Requested for field
when you order an item from the portal, SC Catalog Item widget calls Catalog Checkout widget(id= sc-checkout) I want to change data that Populates for the field Requested for I want data in that field to be from specific variable on the item. where o...
In Tune/ SG-SCCM not updating CI Name / Hostname
I cannot figure out how to enable 3rd party discovery sources to update the hostname / CI Name of any of our CI's. We have Discovery in our instance which I believe is contributing to the issue as previously with another client this was not an issue....
Copying variables/ui policy onto another catalog item
Hi everyone,I was tasked to make a record producer with about 80 different variables/catalog UI Policies.The next task is to recreate what i've made, but put it into an existing catalog item. I was wondering is there a way to copy what I made into an...
Resolved! 2nd Approval in Workflow not sending mail notification
I have 2 Approval in my Workflow, Approval 1 sends an email to the Approvers and adds the Approvals to the Request Item. When Approval 1 is Approved the workflow goes to the next Approval. The Approvals are added to the Request Item but no email is...
Resolved! Flow Designer - for each run in parallel
We have a use case that requires us to look up asset records assigned to a user. I've set this up in a subflow but it doesn't work as intended. I want all tasks to be generated at once rather than one after the other but I'm struggling to find a solu...
Resolved! Approvers are unable to see RITM records they are approving
Hi Guys,I have an issue where approvers (with approval_user role) are not able to view the RITM records they are supposed to approve. I have done some debugging and here are the results:Debug:The ACL's mentioned above are:Also the UI macro mentioned ...
List Edit In Agent Workspace Related List
I have requirement to make The Related List Fields Editable in Agent Workspace. Is there any way to do it or is not possible. Thanks and Regards, Gundeep Singh
Flow Designer - for each should run paralelly for each record
Hi, I have a use case that requires me to lookup role records and submit Requests based on certain conditions (which I have already configured). The flow is waiting for an individual record to get approved. I want it each record to be submitted simul...
