There is a security check in ServiceNow that suggests that there should be no Portal pages with no roles set.When I look at the findings there are a lot of ServiceNow Baseline pages that do not uphold this supposed security best practice. So I wonder...
Hello Community, I am trying to get the current application scope of a user via Scripted API call, but the platform behaves unexpected. Here is my Scripted REST resource: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { ...
Hi everyone! I am setting up Counsel Assist (Agent assist for legal) and Im struggling with narrowing down search results to show just specific knowledge base articles. Currently it is filtering every knowledge base and article that user has access...
Hi, I'm new to ServiceNow and being asked to administer and develop processes related to it. At the top of my list are knowledge base and facilities.From a knowledge base perspective, is there a demo site or walkthrough out there to see what the be...
Hello, I have a workspace I have been working on and for some reason my client script is being ran twice within the workspace but once in the native platform view. Here is some examples:Any thoughts or suggestions to fix this? I have a couple embedde...
Can anyone tell me why ${mail_script:include_survey_actionable} script is not working in any notification.I have followed all steps written in embed surveys in outlook but in email logs, I can't see the survey in the same mail.Questions :1.Can I test...
I changed the prefix from Employee Center (esc) to another one, but the thing here is that I need to redirect anyone that is using this prefix to the new one, I want to know a way to trigger this.Is there a way I can do this?Thanks.
Hi,In the Service Operation Workspace inside incident form we have the 'Compose' OOB Section which contains two tabs: Comments and Work notes (Private).When the user click on the Comments tab, you can see in small letter the sentence:"Everyone can s...
Hi Everyone,Recently i have encountered with scenario where i need to change the URL Suffix from x to y. Now issue is if users have bookmarked the kb articles which are referring to "x" URL suffix then how can i route users to "y" URL Suffix portal f...
I would like to use flow designer to look up a few items and then email out on those items. I don't want to have an individual email for each item, I would like it to be in one email. I can not figure out how to do this. Can anyone provide any guidan...
When a JSON format export set is created, the entire contents of the export is on a single line. For large exports, especially at table that has a lot of fields, the single line will be quite large and causes issues with downstream processes trying ...
We've noticed a couple of cases recently where new scheduled jobs have not been running automatically but run as expected when you execute them manually and came to discover that scheduled job need a record in the sys_trigger table in order to run on...
Hello, i am having some trouble getting through the last task for the Knowledge management Implementation course.this is the task:Instructions: Your customer requires a task to be automatically created and assigned to the Knowledge Admins user group ...
Hi, Am trying to create a default template to the articles. I would like to add our company logo to all the articles related to particular knowledge base, so that end users can see our company logo when they view articles. Would someone please provid...
Hello!I have to reset password for system administrator account and I go with instruction :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122424 But whenb try to log I get error massage like password or user id is invalid. do...