We are looking to set up data archiving and data deletion across all our instances and I am seeking some best practices and ideas from other Service Now users. Below are some considerations we would like to adopt in any policies: Cloning instances - ...
I've created a record producer for a task extended table and have enabled universal request (UR Certified). When a record is created from the record producer, I want to map a custom field 'On behalf of' to the UR field 'Opened for'. When transferring...
Hello!So I have 3 custom roles, let's say their names are x_admin, x_lead, and x_user. I'm working on the assessment instance table [asmt_assessment_instance] and I'd like to limit read on metric type "xyz" depending on the 3 roles above.So users wit...
Hello, I am trying to create an email notification that gets fired if the assigned to field is unassigned for more than 20 minutes. Not sure how to do this. I tried to just use logic from the email notification, but it does not seem to be working. Th...
We have a requirement from a number of support teams who state that the number of SMS notifications (and frequency) are inconvenient and unproductive. I have scoured through ServiceNow Community posts that references "SMS", "text", "pages", "notifi...
Hi all! I need help querying the kb_knowledge table on a record producer so I can attach the latest version of a kb article on the incidents it creates. var kbArt = new GlideRecord('kb_knowledge'); kbArt.addQuery('number', 'KB0107111'); kbArt.orderBy...
Could anyone help in sharing the API documentation link for the ProcessUnity Platform if you have it handy. I tried to look for the same and not sure why the documentation is not easily available. I was able to look into one of their data sheet but ...
Hi All, We are implementing flow designer for one of the catalog items and we have below scenario and not sure how we can solve this using flow designer :- Scenario : We have to trigger approvals to multiple groups (dynamically it can be 2 groups, 3 ...
Hi, I get an error when I try to setup a second key. I would like at least 2 keys linked to my account. Here is the link in the screenshot. Web Authentication: An API for accessing Public Key Credentials - Level 2 (w3.org)Google allows me to associ...
Hii ,I am working on integration with snowflakes, for this i need to create new service account. can you help me with what is service account ?how we will create that?,what is use of service account ?and if i want to use existing one how can use that...
Hi, We are currently reviewing our Orcherstration licence and also looking into Orchestration training. As per the webpage it states the following: “Please note that Orchestration Fundamentals will sunset at the Quebec release (March 30th). Integ...
Hi, I want to cancel the workflow of a ticket using the flow designer. currently in business rule using wf.cancel(current), I'm cancelling the workflow, but I am not getting any scripting option or OOB action to cancel the workflow for a ticket. Can ...
Hello friends , could please give me a link to find examples of user stories . I’m writing some for core configuration and incident management.thank you
Hello Team - What is the easiest way to add a currency question using a variable please for a Service Catalog Item, for example: What is your card limit?Customer to enter an amount in hundreds ie $100 $200 or $1000 or $100.00 $200.00 or $1000.00 Than...
We have a custom widget that is used on our service portal like a custom icon widget I would say. When the portal loads I notice the following errors in the logs:Error while fetching the host of the URL : https://XXXX.service-now.com/{{i.icon}}: java...
