When a person accepts the task they were assigned on agent work space it will show up again in the inbox to be accepted again. Even when you accept it the first time it is not assigned to you, only after clicked accept the second time will it finally...
Has anyone been able to successfully import/load data from SharePoint into ServiceNow's AI Search? I've enabled plugins and followed documentation in terms of setup/configuration but it's include how to actually load the content from SharePoint
Like the display of the context field in the wf_history table
Hi, hoping someone can help, I can't get an approval task to generate. I have 1 task that generates with a variable for the approver to be entered. When that task is closed (and approver entered), then the Ask for Approval kicks off. Everything is wo...
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
I am trying to configure the Polaris themes and am having anI have created a new theme with 2 variants and set the following system properties glide.ui.polaris.theme.custom --> To point to my custom theme glide.ui.polaris.theme.variant -...
Hello Everyone,in csm portal header menu widget , it displays notifications when a case or request has been updated, however is there a way to clear these notifications? does somebody know how to implement this functionality? Thanks!
We have a requirement to display the trend arrows, red and green, in the dashboard widgets.It's the comparison between previous month data with current data.From the screenshot you can see there are more than 20 open incidents compared to the previou...
Hi everyone,I am a complete beginner in SNOW. My company is switching from Jira to SNOW. The IT department gave me access(scrum.admin) to the company's SNOW page. Is there a way to create a project as it is done in Jira? In Jira, if you go to Project...
Hi All,I've had some feedback from users regarding the gs.addInfoMessage() banners - at the moment, they don't disappear until you click the x. If you don't close them manually, they stick around seemingly forever.I know that you can remove these wit...
I have an issue at the moment where a flow is not starting when triggered from the Service Catalog, and gives an "Internal Server Error" when running the flow via the "test" button. Background - I back up my app scope to Bitbucket, which I attempted...
Hi everyone. So I want to achieve this: I want to be able to add the Business Elapsed Time as a column in a Case list (Or an Incident list, doesn't matter). So that I see a column where the contents is a bar which shows how many % have elapsed, how m...
I seem to be having a connectin issue when setting up the Flow for Jira create issue.I have the connection/credentials / API Token but when I create the flow I'm not getting the Credential alias filed to display so the project list will not populate:...
Hi! I have a requirement to create a Write ACL based off of the value in 3 different fields. I have included an image with the fields in which the access must be granted. For example, Abel Tuter should be able to write on this form since he is the Di...
Is there a way to do a UNION in a report? I'm trying to use interactive filters and I need to use a choice filter on two tables cmdb_ci_service and u_cmdb_ci_business_application because these two tables have the "services" we need. When I create an...
