Contact Type Graph Report
Hey all,Looking to try and create a Trend Graph for contact types (Phone, Web, Email and Self Service), sorted monthly for the last 12 months and that allows me to filter between agents.Thanks!
Forum Posts
Information of "sys_display.cc_block" field in URL of transaction logs of "email_client_template.do"
Hi guys, Is there any official documentation on this particular "sys_display.cc_block" field? I notice this field that's showing in the URL of the transaction logs of an "email_client_template.do" entry while debugging an issue that a customer faces ...
APIs to get MFA methods
Hi all, I am looking for APIs to get MFA methods data (ex, Authenticator, Security key, email etc.). What tables or logs I can look into to get the MFA methods details. Thanks
CSA exam voucher not recieved
I have completed the CSA course one month before still not received the Voucher.do let me know any specific steps to be done.
Resolved! Search not returning custom article templates after Utah Upgrade
Hi All, We just upgraded to Utah and now the portal search widget is not returning any article that isn't on an OOTB article template. We created a few custom article templates and these are not showing in the search when we search by name or even KB...
How to make field read only on sys_template table under template field.
We have some templates created for our custom table. And we are setting some fields in that template for our custom table. I want make one of the field under template field (which is a field of custom table) read only for non admins, so that they can...
Notification to send during specific hours
Hello! We need to configure a notification (like a basic Out Of Office in Outlook) that sends between specific times. The idea is that if someone emails in at 8pm for example, they get the notification back to basically say "office hours are between ...
Resolved! create incident when mid server fails
Hi, Please let me know correction in the script, I want to Run a scheduled job every 1 hour to check mid server status.If any of the mid servers has been stopped for 6 hours, open incident.Open one incident per mid server when down (if open incident,...
Knowledge "Ask a Question" functionality in Service Portal deosnt work for some user
We have noticed that some of the functions don't work for some users. we have selected any user to can read and can collaborate in knowledge base related list. for example when a user try to ask question on below screen when try to post question ...
Resolved! Article Creation
I'm seeking help to create a knowledge article template with the following information and I would like to have it in the format as per attached screen grabs. Any setup help will be most helpful * Product(s) and Version(s) section* Problem statement ...
Change the name of the Custom Application which is Already published in the store
Hi all,We have published an App in ServiceNow Store, But now there is a requirement to change the name of the App.Is it possible to change the App Name which is already published in store ?
Google SaaS Integration 403 Error
Hello, I am working on integrating Google with ServiceNow using a direct integration profile. I'm following these steps. When clicking "Get OAuth Token" on the integration profile and signing in with the Google admin account that created the project ...
Add tow icons to list field (using Field Style?)
Hi,I need to sign some callers in incident list by icons.VIP callers have to has the vip icon.New users (last 30 days) have to signed by another icon.I add 2 Field Styles rows one with vip condition and other for the new caller condition.That works g...
Resolved! Need documentation on SonarClouds and is this plugin avaialble in Servicenow
Hi Community, Please help me to get the concepts ,documentation on SonarClouds and is this available in ServiceNow store or not?
Regarding Password reset for the Record producer using on employee service portal
Hello Team, I have one employee service portal, which is developed in Record producer and one field on record producer name XYZ which is referenced to table. so, when you submit the request on password is generating, Now I have requirement we need to...
