I would like to ask a quick question ..slightly baffled.We are looking for a “Survey Response Follow-Up” process; where surveys are reviewed, users are contacted (especially bad surveys) and tasks is then closed. I have done some research and I am st...
I am needing to know the best way to create/design templates for Knowledge articles. Currently, we are designing templates using HTML in the text field. We are wanting a method of adding a field to a template and that field appear on all templates. I...
Hello, I don't find any documentation about the way to rename the internal name of a flow. I have changed the label of my flow and now the internal name is not appropriate. As it is a new flow i would like to rename it before used his internal name i...
Very simply, I am trying to create a report/view of any server (cmdb_ci_server) that is not a child in (cmdb_rel_ci). Everything I've tried keeps returning the same set of servers which actually are children to some other parent.
Prior to upgrading to San Diego, I could add a filtered list to my Favorites by dragging the right-most condition of the filter into the left-nav bar. After adding it my favorites, I could click the pencil icon at the bottom of the left-nav and chang...
Hi All,Kindly let me know how to disable accessing service portal (/sp) in mobile browser. Thanks in advance
When user is trying to send an email to ServiceNow, getting an error "Email ignored by 'Ignore sender' filter". The user emails contains postmaster in their header. How can I add exception in the 'Ignore sender' filter for only one user without chan...
I am using a variable that is of type "Requested For" and I have the "Enable also request for" checked in the type specification. This works fine in the Service Portal, meaning that when I click the multiple users icon at the end of the variable fie...
My apologies if this is a known question but I searched and couldn't find anything specific. I work primarily on unix servers and produce a lot of data that looks good only with a monospaced font. I would like to be able to paste that monospaced font...
I have a schedule job that populates the svc_ci_assoc table. But for some cases, when I check the table one day after the insert, there are some records missing, the Deleted records list shows that this JOB: Flow Engine Event Handler is the responsib...
How to Display Custom fields in the View Article as per the Screenshots? Need to Display the Service Offering custom field in the View Article.
Hi, In an attempt to reduce email notifications, I am exploring options whereby Service Now can display notifications in a sidebar whenever a ticket is assigned to a user, or a ticket they are working on is updated etc. See attached mock-up as an exa...
Hi, If i am referring to this article comparison between Next Experience and UI16 : Interface Comparison between UI16 & the Next Experience The list view should higlight priority filed like in Workspace (N°11) : In my PDI, it seems that it is still...
In the Catalog Item related list "Catalog Client Scripts", I have noticed that about HALF (50%) of the time I make changes, my changes are thrown away and the layout goes back to a default set of columns. Have other experienced this? Is this a know...
HiI have a REST message using an HTTP POST request. It's an application used to retrieve data, and sometimes it takes more than 2 minutes to respond with the data. Even though the target instance has not responded, we receive either blank responses o...
