We've enabled our users from request item to click "Send Email" and give them option to compose and send an email to any email address. With this functionality we would like hide the attachment icon (see image) from the compose email client and forc...
Hello,we have a flow where we set a 'stage' value (Completed) using the flow stages - this is as recommended by ServiceNow instead of setting the stage in an 'Update Record' action.Immediately after the above stage change we have an 'Update Record' a...
Did you ever get any use case where you need to copy SysIDs in bulk from a list view.Use Case: There is some matrix that you need to validate in your script. You need to store the sysids in a property. One option is to export the CSV with Sys id fiel...
I am working with Flows for Catalog Items, where assignment groups are based on variable selections. That routing is working fine. Once the SCTask closes, the RITM should auto-close, matching the state of the SCTask. What am I missing for the SCTask ...
I want to show one result for each configuration item. If a configuration item has any element that has a state of failed, that is the result of that configuration item regardless of how many pending or certified states it has. If a configuration i...
Hi I have a doubt in the below statement to get the sys_user table to be .displayed in the drop downlist in field encryption.I dont understand the below statement , could you please elaborate with steps ? https://docs.servicenow.com/en-US/bundle/toky...
Hi, community members.I created a custom table that has file attachment filed, so I choosed text file but below messages was shown after uploaded."file.delete.failed" This message is not shown in admin user, but shown in a user that don't have "creat...
Hello Community, I have a running flow with "Ask For Approvals" action and working on a business rule which cancels the flow context once the record state changes. Flow context gets cancelled as expected but approvals still remain in "Requested" stat...
Hi,A question I'm getting more often is 'Can we arrange favorites in folders?". I was not able to find a solution, so I think it's not possible, but... anyone with an idea how to do this?Kind regards,Gerard Wijnands
hi Team, We are using AD Integration hub for creating user in AD. We were able to map attributes like Full name, employee ID, email ID etc from servicenow to AD. We are facing challenge in updating attributes like expiry date, Manager name etc. Could...
When a person accepts the task they were assigned on agent work space it will show up again in the inbox to be accepted again. Even when you accept it the first time it is not assigned to you, only after clicked accept the second time will it finally...
Hi I have a requirement to auto/pre populate some fields/answers on a survey, how can i achieve this?
Has anyone been able to successfully import/load data from SharePoint into ServiceNow's AI Search? I've enabled plugins and followed documentation in terms of setup/configuration but it's include how to actually load the content from SharePoint
Like the display of the context field in the wf_history table
Hi, hoping someone can help, I can't get an approval task to generate. I have 1 task that generates with a variable for the approver to be entered. When that task is closed (and approver entered), then the Ask for Approval kicks off. Everything is wo...
