Forum Posts
Ask for Approval via Script
Hi All, The Requirement is to for Group approval via Client Script. OnChange of a Column value in a sc_task, it should ask for RITM approval for the specific group. I have created OnChange Script. Which is as below..function onChange(control, old...
Resolved! Workflow stuck in activity "Timer"
Hi, I need a help with Workflow Activity. I've set up a Catalog Item that recalls a Workflow. At the beginning of it, I've set up a timer, but instead of waiting X seconds, it stops and activity remains in running state. I've already tried with other...
Resolved! I need to Copy an attachment from RITM to a Catalog Task
I need to copy an attachment from the Form or RITM to a Catalog Task. From what I have found online, this is what I have tried. However the attachment is not copying over to my Task. I usually work in Workflow Editor but was told this would be a be...
How are records inserted in the interaction_related_record when an incident or any task is created through an interaction in Agent workspace?
Hi, I am not able to figure out how are records inserted into the interaction_related_record table when we create any incident or task through an interaction in the Agent Workspace. Also, how are these three tables (interaction, task and interaction...
Resolved! Please help, i want to set the background color of the widget of employee center portal
Hi All,Can you please guide me how to make this OOT part shown as white which is now showing as black. I want this in the employee center . This is only happening in My tasks page.If i click on my request page then i dont see this problem Regards...
Resolved! MFA broken after clone down
Our Development and UAT environments require local login with MFA. We have a clone preserver setup for the user_multifactor_auth table and during our last upgrade to San Diego we cloned our DEV and UAT environments. Post clone, we could log into the ...
Resolved! Create GET Scripted API with JSON Request body
I wanted to create scripted GET API which will have a JSON in request body. I tried creating GET API however I found that I can pass data only through query parameters. Example API: GET "API Path" Request Body: { incidentNumner: "12345" createdBy: "a...
get users from specific ldap ou
I am trying to get users from a specific OU and i found this Online Test LDAP server having a similar structure so i was trying to connect my PDI to this online test LDAP server - https://www.forumsys.com/2022/05/10/online-ldap-test-server/ Iam able ...
Enforce Security Rules
Has anyone run into an issue when creating the property "glide.enforce_security_scope.<scope_name>" to enforce security on a scoped application? Right now I'm trying to create this property to secury an application but after submit it goes back to th...
Include Related lists in the PDF Export
Hello,I would like to Include Related lists in the PDF Export, is it possible? Currently only the fields in the form are exported (based on the view). Thanks!
Resolved! How to set default value of user manager
Hi everyone, Could you please assist me how to set default value of a variable?I need user 2's manager to be the default value (Screenshot below)This script is only get user who is opening the form.Thanks in advanced for your assistance. javascript:g...
Resolved! Make Variable type 'Checkbox' mandatory
I have created a label and added 4 Checkboxes which each must be read and checked prior to providing an electronic signature for a particular Human Resources catalog item request. Even though the checkbox variables are marked as mandatory, one is n...
create a single score report with custom columns
Hi, I am not sure if this is the correct forum for the following Q. Has anyone created a single score report with custom columns? If yes can you please share how did you manage it, please? I know that I can get customized columns via the "cog" but I ...
Resolved! UI Macro to populate CI field
Hello everyone,I am trying to create a UI Macro, which when clicked opens a window showing the list of Configuration Items assigned to the user in the Caller field. When clicking on the CI, this would then populate the CI field on the incident form. ...
