ServiceNow AI Platform forum

When user is trying to send an email to ServiceNow, getting an error "Email ignored by 'Ignore sender' filter". The user emails contains postmaster in their header. How can I add exception in the 'Ignore sender' filter for only one user? Will there

When user is trying to send an email to ServiceNow, getting an error "Email ignored by 'Ignore sender' filter". The user emails contains postmaster in their header. How can I add exception in the 'Ignore sender' filter for only one user without chan...

Resolved! "Requested For" variable type with "Enable also requested for" checked doesn't seem to be working in the Platform Service Catalog? Why?

I am using a variable that is of type "Requested For" and I have the "Enable also request for" checked in the type specification. This works fine in the Service Portal, meaning that when I click the multiple users icon at the end of the variable fie...

How to get a monospaced font for INCs and SCTASKs

My apologies if this is a known question but I searched and couldn't find anything specific. I work primarily on unix servers and produce a lot of data that looks good only with a monospaced font. I would like to be able to paste that monospaced font...

How do I check this JOB Flow Engine Event Handler?

I have a schedule job that populates the svc_ci_assoc table. But for some cases, when I check the table one day after the insert, there are some records missing, the Deleted records list shows that this JOB: Flow Engine Event Handler is the responsib...

How to Display Custom fields in the Knowledge Article?

How to Display Custom fields in the View Article as per the Screenshots? Need to Display the Service Offering custom field in the View Article.

Resolved! In-system notifications

Hi, In an attempt to reduce email notifications, I am exploring options whereby Service Now can display notifications in a sidebar whenever a ticket is assigned to a user, or a ticket they are working on is updated etc. See attached mock-up as an exa...

Highlight fields like in the Workspace

Hi, If i am referring to this article comparison between Next Experience and UI16 : Interface Comparison between UI16 & the Next Experience The list view should higlight priority filed like in Workspace (N°11) : In my PDI, it seems that it is still...

Bug in "Configure - List Layout"???

In the Catalog Item related list "Catalog Client Scripts", I have noticed that about HALF (50%) of the time I make changes, my changes are thrown away and the layout goes back to a default set of columns. Have other experienced this? Is this a know...

Synchronous Outbound Web Service Calls Timing Out After 2 min

HiI have a REST message using an HTTP POST request. It's an application used to retrieve data, and sometimes it takes more than 2 minutes to respond with the data. Even though the target instance has not responded, we receive either blank responses o...

Resolved! Personalized list layout has been reset to Default how to restore it

Hi Community The Personalized List layout of all the Users on a particular table has been Reset to Default list layoutIs there anyway to restore their personalized list layout preferences Thanks in Advance

Resolved! When is nowlearning certification freeze ?

Every year the now learning portal programs are freezed prior to release of a new version. Can anybody help me with this year's dates before Vancouver release ?

Execute Now button is not executing the code of scheduled job

Hi, I have written a scheduled job to execute daily at 6 am. After writing the code when I saved it and clicked on execute now button, page refreshes but it do not do anything i.e. script do not executes. But when I copy the same code and executes it...

Unable to edit workspace in UI builder

Suddenly UI Builder is throwing below error message "Can't edit. There is an unknown issue. This was editable until last week and no changes were made, but suddenly Servivcenow is throwing above error. Even tried to create a new workspace, but still...

Resolved! Error occured when using now-cli develop in the terminal

When I prepare the environment of the new UI framework in orlando, at the step of now-cli develop, it always shows error: Error: Cannot find module '@servicenow/cli-component-archetype/package.json' I've installed the package in the project folder an...

Resolved! Call a Flow action from Script Include

Hi, I have an action that returns a value . I want to call this action from a Script include. Is it possible to do? Thanks in advance

Forum Posts

When user is trying to send an email to ServiceNow, getting an error "Email ignored by 'Ignore sender' filter". The user emails contains postmaster in their header. How can I add exception in the 'Ignore sender' filter for only one user? Will there

Resolved! "Requested For" variable type with "Enable also requested for" checked doesn't seem to be working in the Platform Service Catalog? Why?

How to get a monospaced font for INCs and SCTASKs

How do I check this JOB Flow Engine Event Handler?

How to Display Custom fields in the Knowledge Article?

Resolved! In-system notifications

Highlight fields like in the Workspace

Bug in "Configure - List Layout"???

Synchronous Outbound Web Service Calls Timing Out After 2 min

Resolved! Personalized list layout has been reset to Default how to restore it

Resolved! When is nowlearning certification freeze ?

Execute Now button is not executing the code of scheduled job

Unable to edit workspace in UI builder

Resolved! Error occured when using now-cli develop in the terminal

Resolved! Call a Flow action from Script Include

Claude usage data

Highlight Based on GPA Condition: GPA < 2.0 Action...

Enable Encrypt with Module functionality on attac...

Can you show both recurring cost and cost on appro...

Help locating a fixed filter

How to add filter for field type Document ID

Script step's input variable value returning to "{...

Platform Analytics Academy Sessions

Help text for questionnaire

why the field is empty

How ca we Uninstall orincativate Plugin - com.snc....

Footer is not showing on the portal

Timezone inconsistency when Scripting in Flow Desi...

Record producer works fine in portal but not as ex...

Query a record (CI) where sysid of CI is not in ta...