Include Related lists in the PDF Export
Hello,I would like to Include Related lists in the PDF Export, is it possible? Currently only the fields in the form are exported (based on the view). Thanks!
Forum Posts
Resolved! How to set default value of user manager
Hi everyone, Could you please assist me how to set default value of a variable?I need user 2's manager to be the default value (Screenshot below)This script is only get user who is opening the form.Thanks in advanced for your assistance. javascript:g...
Resolved! Make Variable type 'Checkbox' mandatory
I have created a label and added 4 Checkboxes which each must be read and checked prior to providing an electronic signature for a particular Human Resources catalog item request. Even though the checkbox variables are marked as mandatory, one is n...
create a single score report with custom columns
Hi, I am not sure if this is the correct forum for the following Q. Has anyone created a single score report with custom columns? If yes can you please share how did you manage it, please? I know that I can get customized columns via the "cog" but I ...
Resolved! UI Macro to populate CI field
Hello everyone,I am trying to create a UI Macro, which when clicked opens a window showing the list of Configuration Items assigned to the user in the Caller field. When clicking on the CI, this would then populate the CI field on the incident form. ...
GlideDateTime API: addDays and addMonths
Can someone explain the difference between the following functions in the GlideDateTime API? I'm failing to understand how timezones play a part in day, month or year adjustments. I've run some background scripts to try and see if there is any differ...
Catalog item variable dependency on other variable
I have Created one variable which is select box type.Once I select an option from select box, then only other variables should be seen.can someone help?
Change prefix of HR Case table
Hello, I am trying to go to OOB again with the prefix of the HR Case (sn_hr_core_case) table. If I change the prefix from 'HRD' to 'HRC' I am getting the following error message: "The prefix HRC collides with the prefix of an existing record". I am s...
Resolved! delete attachment from data source 10 minutes after creating records
Hi all, I want to delete the the attachment on data source after 10 minutes when records get created. How can we achieve it? I am creating some records in a custom table using import set. I am attaching a CSV file on the data source. I am trying to...
Resolved! User [sys_user] not showing up in any Table Name dropdowns
I have a weird issue I'm wondering if someone can help me with. I'm unable to select the User [sys_user] table from any Table Name dropdowns. See attached screenshots. One screenshot is trying to create a business rule on User [sys_user] in our TEST ...
Resolved! custom form for app: UI page, service portal widget or Agent Workspace component?
Kind of a basic question here: I would like to build a simple employee check-in application where users mark their presence for each day in a given week and these records are then sent to back office for further processing. The entry of records will...
ServiceNow Outbound Rest Message to MS Graph Api to obtain users Out Of Office details.
I need to create a REST message to retrieve Out Of Office details from Azure/O365.Previously we used a SOAP message to Exchange Web Services which worked, until MS deprecated the Basic Authentication method and now need OAuth. Requirements/Steps:1) R...
Knowledge Bases in ServiceNow
I am looking for guidance on making a decision- modify / customize current Knowledge base- create new knowledge base A resource stated (without supporting documentation) that ServiceNow recommends one KB for all IT. Well ... that doesn't work well f...
Resolved! Examples of best practice for creating multiple knowledge bases
Hi, I am looking for some best practice examples on how to set up knowledge bases in a global, multi function company. Are there any published best practice that I can refer to.
Best practice for identifying different types of user accounts
We have a multitude of different user account types. We currently have these types of accounts:Normal user accounts that login with SSOcertificate based authentication accountsAccounts that use keys to loginTest accountssystem/service accts that logi...