Hello Community, At my company, we're trying to get our Business Units and Departments set up correctly. However, our business is one of the largest in America and our organizational structure is completely insane. Each department goes several layers...
Hello I try to understand the ldap configuration of the customer. ldap_server_config.dn_field - is set to sys_user.u_ad_dn where we have values like: CN=...,OU=Users,OU=PL,DC=<xxx>,DC=ads,DC=<yyyy>,DC=com) login is successful on customer site...
Hello, In Agent Workspace, the maximum number of tabs is limited to 10 tabs (limited by a system property, only changeable by 'maint' role) Is the maximum number of tabs limited due to performance or system issues? Would having the max tabs increa...
Hi, In the System settings (Gear icon - button at the banner frame) we want to hide/disable at the "Notification" tab the "Create Channel" and "Create Personal Notification" Feature. I know there is a property "glide.notification.preference.ui.enabl...
Hi,I created a custom field called u_assignment_group. I need this for reporting and used with interactive filter.The requirement is we need to be able to report on assignment group. We have a recurring task_sla record after every work_notes update. ...
Hi, We are thinking of moving from a global Service Catalog to scoped catalogs as we will have separate for various areas. What would it take to move the current catalog from global to a Scoped catalog? Do the items, workflow, scripts have to be r...
Hi Guys, We have built catalog items, its variables, script includes, workflows etc. in 'Global' app. Now we want to move all these to a 'custom scoped' application. So far i heard that i have to manually create everything from scratch and put in ...
Our shop currently has many knowledge bases but we use a single CSS for them all. This means all articles in all knowledge bases use the same font size and type, the same everything. Is it possible to set up each knowledge base to use its own custo...
Dear experts, Does anyone has a document that mentions the risks and assumptions for the following processes? Incident managementProblem managementChange managementService catalogAsset managementCMDBFoundation dataPlatform implementation I am not...
We are just starting to play around with the Messaging Notifications in ServiceNow. Our company uses Slack quite a bit, and there's a desire to move some notifications from e-mail to Slack. It looks like Messaging Notifications will fit that bill n...
Hi, recently I have switched companies. Ive raised a case to merge my old business account into my new one. Ive noticed certifications were moved over, but the PDI is still attached to the old business account. Why has it not been moved to the new ac...
Hello, I would like to add a line next to a hovered application like what is shown in the attached screenshot I am wondering if there is a way to change the css of the application navigator to add this line?
Hi All, I am creating a List Collector with Reference qual and ref_qual_elements filled in properly. It works great with one value in the ref_qual_elements, However when I try to use two values. it somehow does not work accurately. Any idea as h...
I have an outbound rest API integration with google g suite. The authentication uses an "Authorization Code" OAuth Profile. I am looking for help on how to pragmatically refresh the OAuth token before running the outbound REST call.
I would like to be able to include the approval details on the workflow stages presented to the end user in the service portal. The catalog item's flow is configured in Flow Designer and all documentation and post point towards Workflow generated pr...
