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Major Incident Proposed

Hello ServiceNow Community! I'm trying to figure out how the column "Major incident state" from incident table becomes "Proposed"? Is it from Business Rule? and what are the conditions? Thank you!

Gab by Tera Expert
  • 706 Views
  • 3 replies
  • 0 helpfuls

Resolved! Bulk Closure of Catalog Task

Hi all,I have requirement for bulk Closure of outdated SCTASKs (Almost 12k records).There is no particular filter I can use to filter the records and also no date range to select from. The records are scattered. The data was given by multiple teams a...

Help setting up itext7 in place of itext5

We currently have com.snc.pdf_generator active in our instance and have read that itext5 is being deprecated by the Tokyo release and itext7 is now ready for deployment to replace it.  I am unable to find the configurations required to complete this ...

Jenny24 by Tera Contributor
  • 824 Views
  • 2 replies
  • 0 helpfuls

Resolved! San Diego Next Experience UI does not allow UI Path software to recognise any elements on the screen. What do i need to do to get this working.

We are enabling Next Experience in a phased Pilot after upgrading to San Diego back in May. We have noticed that UI path software was successfully able to recognise all elements of San Diego platform screens before we switched on Next Experience. Thi...

Andy S by Kilo Expert
  • 1518 Views
  • 7 replies
  • 1 helpfuls

DocuSign Spoke Configuration Question

Hi, I am trying to do a POC for the DocuSign integration and am having some difficulties with OAuth I was hoping someone could help me out with. I am following this: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/integ...

Resolved! Can we use websocket in ServiceNow?

I am using websocket protocol for one of my requirements where I need to poll server instantly for data. But I am not able to receive data from server. This article says that websocket is not supported in ServiceNow. Has anyone implemented websocket ...

Priya116 by Giga Contributor
  • 4372 Views
  • 2 replies
  • 1 helpfuls