Hi Community, I got stucked at one point. There is one record producer which targeting to the incident table and once record is submitted , all the variables need to show under 2 sections . How i can split the variables into different sections fro...
Hi Everyone,I have 2 different catalog items in service now that I need to have created in one request. Is that possible in flow designer? The 2nd catalog item is not going to always get generated and is based on the answer to a variable in the 1st r...
Please help debugging below message for ACL. This message shows up when ACL Debugger is turned ON. IAccess Handler{} return=false
Hi,how can normal user find the field name? (without admin role) For example if the user wants to find out the name "assignment_group" of the Field Assignment Group
I am seeing this pop up when i login to tokyo instance but I need to know from where this modal is running, and also the content of this modal as I want to change the content of the pop-up
Hi,My instance is on Jakarta Patch 2I have created survey with emoji as response. But when end user without any role try to take survey using the link Self Service > My Assessment & survey The emojis are not available on the survey page. below is the...
Good afternoon. Are there any ServiceNow best practices on deleting RITM/INC records? These type of tickets have a lot of relationships with other tables so we want to make sure that there won't be any issues in our instances. Thank you!
I just implemented Azure user provisioning and noticed that there is no samAccountName listed in available fields that can be synced. I notice that there is an On-premises SAM account name field in our user accounts, but that is the only reference in...
what can be the interview questions on both Inbound and outbound email Integrations?
Good Afternoon, I am working to try and solve 2 asks from users regarding VTB's 1. Our teams use the Agile Development > Agile Board > Task Board to show tasks associated to stories. This shows all tasks for a sprint with Stories as the Swim lanes. T...
Hi, I have created an email notification and it should be sent when new record is inserted in table relocation. When a new record is created, email notification is not getting sent and remains at outbox. Would appreciate your help on this. Regar...
hello teams, i need some help to retrieve values of my MRVS from scripted activity,the goal is to prepare a Json files to upload into the RITM,export files to RITM is OK, export simple variable is ok, but i can't retrieve my mrvs info by IO or name,m...
Good day SN Community: I need to allow users from outside our company to open tickets and communicate via email. I have the guest account enabled and tickets are being generated with GUEST as the caller. I would like to automate the automatic user cr...
Most of the end users in my organization are at remote sites with slow and unreliable internet. Because of this, most of the end user interaction with agents occurs via email. Often, users will email a screenshot with an error or question and agent...
Hi, we have several reports of standard changes that are closed still show up in the list view as Active = true.i checked the business rule "mark_closed" n the Change table this is active & runs when State is one of Closed/cancelled, and it sets Scti...
