How to debug IAccess Handler{} return=false issue on ACL?
Please help debugging below message for ACL. This message shows up when ACL Debugger is turned ON. IAccess Handler{} return=false
Forum Posts
How normal user find field name
Hi,how can normal user find the field name? (without admin role) For example if the user wants to find out the name "assignment_group" of the Field Assignment Group
Customize Enable Analytics Pop up Content
I am seeing this pop up when i login to tokyo instance but I need to know from where this modal is running, and also the content of this modal as I want to change the content of the pop-up
Images not visible on Survey page for end user
Hi,My instance is on Jakarta Patch 2I have created survey with emoji as response. But when end user without any role try to take survey using the link Self Service > My Assessment & survey The emojis are not available on the survey page. below is the...
Is it safe to delete RITM records?
Good afternoon. Are there any ServiceNow best practices on deleting RITM/INC records? These type of tickets have a lot of relationships with other tables so we want to make sure that there won't be any issues in our instances. Thank you!
Resolved! Azure AD User Provisioning - samAccountName
I just implemented Azure user provisioning and noticed that there is no samAccountName listed in available fields that can be synced. I notice that there is an On-premises SAM account name field in our user accounts, but that is the only reference in...
Resolved! what can be the interview questions on both Inbound and outbound email Integrations?
what can be the interview questions on both Inbound and outbound email Integrations?
Display cut-off Swimlane Wording in Visual Task Boards
Good Afternoon, I am working to try and solve 2 asks from users regarding VTB's 1. Our teams use the Agile Development > Agile Board > Task Board to show tasks associated to stories. This shows all tasks for a sprint with Stories as the Swim lanes. T...
Resolved! Email Notification not sent.
Hi, I have created an email notification and it should be sent when new record is inserted in table relocation. When a new record is created, email notification is not getting sent and remains at outbox. Would appreciate your help on this. Regar...
Resolved! get value MRVS scripted activity
hello teams, i need some help to retrieve values of my MRVS from scripted activity,the goal is to prepare a Json files to upload into the RITM,export files to RITM is OK, export simple variable is ok, but i can't retrieve my mrvs info by IO or name,m...
create user accounts from email
Good day SN Community: I need to allow users from outside our company to open tickets and communicate via email. I have the guest account enabled and tickets are being generated with GUEST as the caller. I would like to automate the automatic user cr...
Resolved! How to paste inline images in comments and worknotes without training agents to be front-end developers.
Most of the end users in my organization are at remote sites with slow and unreliable internet. Because of this, most of the end user interaction with agents occurs via email. Often, users will email a screenshot with an error or question and agent...
Resolved! Changes are closed but still set to Active = true
Hi, we have several reports of standard changes that are closed still show up in the list view as Active = true.i checked the business rule "mark_closed" n the Change table this is active & runs when State is one of Closed/cancelled, and it sets Scti...
Resolved! Can you use the greater than condition for flow designer catalog variables?
Hello, I'm working on a subflow in the Flow Designer and ran into an issue when using a catalog variable as the data pill. I used the "Get Catalog Variables" action to get the string value of a catalog variable in a previous step. My question is can ...
Resolved! How can I set the User's Timezone to be the timezone of their OS/Browser
Hi, We want to set the Timezone on the user table to the location the user is currently at. If they are on a business trip, and their computer is displaying the time in that location, we want the experience to be the same within ServiceNow. My best t...
