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Resolved! ACL at field level

Hi I created this Read ACL on sys_user field email.  I put a simple condition of if email does not contain @1234 then only sn_hr_core.case_writer role can read this field.  However, it just hides it everywhere now, even if the condition is not met......

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Job1 by Tera Contributor
  • 8542 Views
  • 1 replies
  • 0 helpfuls

Contextual search set up

Hi All, I set up contextual search for my record producer, so as of now its getting results from catalogs and All Knowledge articles but we want search results only from a specific knowledge Base(i.e our custom knowledge base). If any idea kindly sha...

Appy2 by Tera Contributor
  • 4909 Views
  • 5 replies
  • 0 helpfuls

Resolved! Convert attachment and form to PDF

I have a UI Action "Export Agenda" that needs to be able to convert attachments and the record (not the entire record just some specific fields) to PDF format and also include a header and a footer. Each attachment and the form need to be converted i...

Field not showing up to filter records

Hi,  I'm trying to filter the records based on cost_plan table. I need to get the list of records as follows: Project/Demand->Request Change(project_change_request)->Parent->State. I'm able to do upto Request change, but after that the field "parent"...

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Harish74 by Tera Expert
  • 3876 Views
  • 5 replies
  • 0 helpfuls

Need information on CI/CD spoke

Hello ,  I would like to know about the CI/CD spoke . We are planning to automate deployment in our instances and we would like to know the best approach to do it. If CI/CD is a good approach. What type of performance issues can happen if we implemen...

sameer S by Tera Contributor
  • 1610 Views
  • 2 replies
  • 2 helpfuls

Instance Scan - Prod or Non prod?

What is the best practice on setting these up to run? If it is in a sub prod wouldn't the data disappear after a clone? Would running these checks in Prod be best so that it could be connected to stories or incidents and you would also have a history...

Bruce Hadley by Tera Contributor
  • 3849 Views
  • 12 replies
  • 5 helpfuls

Create new case type

I Have an Requirement, i need to create a New Case type named "Servicecase". How to do that....?  And i need that case type to be used in Agent workspace. I need screen shot to create case type

Resolved! Define tab sequence for filling up a form

Is there a way to define the tab sequence when navigating a form. ? Got 2 columns and users would like to use the tab to move left to right in each row. Current behavior seen is that tabbing moves top to bottom in the same column 

Sunny SN by ServiceNow Employee
  • 4703 Views
  • 3 replies
  • 2 helpfuls