Hi all, I have a doubt on which roles can approve, as OOB functionality. My current understanding is: - ITIL user can approve any request, as long as it's assigned to them - Admin can approve anything, even if it was not assigned to them Is that co...
Hi,For some of the Incident in workspace activity area showing user ID instead of user name. Found this KB but did not help in my case-https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864564 Please assist me on this issue?
Hi All, We have created a custom page called "my tickets" and published My Requests (my-requests-v2) widget instance on it. The my requests widget was not available on my servicenow instance. So I have exported the code and dependancy from developer ...
I have a catalog item that has a list collector populating the user list. From the service portal the requestor is able to see the users and the emails because I added the variable attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=name...
Hi, Does Knowledge articles and knowledge categories capture in update set. if no, how can we move articles and categories added in dev to test
Unable to populate the staging table using InsertMultiple Import Set API. Rows are generating in the table but no field is populating in the system
My client controller capture event from another widget and update the server by c.server.update() but it doesn't work, the server side has no refresh and no output. Client side(call c.server.update()): server side: （No 'kpi data' and 'submit' as co...
Hello All,I want to create UI Button which will be visible after the Knowledge article gets Retired. After clicking on the "Republish" button, the Knowledge article state should be published.Appreciate your help!Thank you. #knowledgemanagement
Hi I want to copy attachment from RITM to SC Task. There are two scenario Attachment attached while submitting the requestAttachment attached by end user from portal (Updates to RITM). I have below AFTER BR on insert and it is working fine but not in...
Hello, I am trying to create a solution to this scenario: In a form, there is a reference field that references the cmdb_ci_computer table. The user will enter their computer name in to the field, then I want that value to be used to check its age vi...
I have created a record producer for users to create new vendors. The company name is a string variable in the record producer and it successfully creates a vendor record on the company table. However, I am running into trouble trying to create a ti...
We have an instance on Utah Patch 1, using list v2, and the Personalize List Columns slush bucket is not working as expected. Steps to reproduce:1. Select the Personalize List (gear icon), add new columns to the "Selected" and hit OK. Nothing happens...
Current setup - OOTB end users are taken to Service Portal and users with roles are taken to the backend of the platform. We would like to redirect approvers as well to the portal by default. But we want them to be able to come to backend. End...
The question is about instance cloning.If [Exclude large attachment data] is checked when creating a clone, What is the size of the attachment that will be excluded from the clone?And can its file size be changed?
Hi, ServiceNow, Why are there no PDI instances available? This never happened before. What is going on? Thanks,Harriet
