Hello, We reccently upgraded to New York, and on one of our custom incident tables, we are unable to post a work note or additional comment when we change the state to "Resolved". Our additional comments section is required. If I add a comment and th...
I have a flowdesigner action step to parse a complex nested JSON object; The data structure is as shown below; Can anyone help with the required parsing script needed to get the room data and data from the higher arrays ; ie I should have the floorI...
Good morning I am in learning mode so please forgive me if the answer is either obvious or in the docs, I did not find it. My question is: I am trying to build an App via App Engine Studio which is based on/extends the customer_account table: But wh...
Hello all, I am an experienced IT Asset Management practitioner who is new at a US university that implemented ServiceNow CMDB about 2 years ago and has been operating the CMDB without oversight for the last 6+ months. As part of a larger Asset Manag...
I have a custom form section on the Incident table called "P&R Info". I'm trying to show this section with a client script and I'm not able to figure out what the internal section name is. So far I tried the following and none worked g_form.setSectio...
I have added the css to my container as below : It has 4 columns , to which I want to add CSS . How can I achieve that so that it will look as below :
The execution of flows in our instance is a bit slow and this is what happens both on the service portal and flow designer. I was trying to troubleshoot this as this can take from 1-5 minutes. Has anyone experience this? How was it fixed? FLOW DESIGN...
I'm trying to improve my understanding of table ACLs but feel I'm missing something. I created the ACL rule shown below. I expect the person with the specified role to have access to the 65 records that match the condition. It seems, however, that th...
Hi all, I propably have an unsusual problem.. For a Process, it is neccessary that a Record is created based on a Record Producer. The Script that is executed to create the Record will run within a Flow. This works great so far.. All Variables are di...
Is there a list or documentation or something to say what the best practice is for state values and server logic that runs against them? I know there are alot of business rules that run and update based on that field, so if we have a table that ext...
Please help me to assign a a quiz to particular user where i have quiz sis id and user sys id
i want to add save button on a form but the g_form.save(); dosent work please guide me...
Hi All, I have to redirect users to a new/different portal already existing based on their email address domain. For e.g. There is an existing Service User portal - Portal1 which doesn't have user specific redirection. We have another portal- Porta...
Hi All, How can we align the widgets in same size in the container as the size of the widget increase if the description of the particular widget is long. Please find the screenshot for reference. In the below screenshot you will notice the size of ...
I have a Flow with Record Updated as Trigger has actions to go in and the update State property of related Tasks but the related Tasks states are not being updated and I am not sure why In the example below I am getting the Parent Task from the Catal...
