hi there, we are using global search configuration in agent workspace. Is it possible to customize (add/remove fields) the view of the search result objects? see image attached. Thanks Andre
Hello Experts, My use case is I need to send multiple files in base64 string in SQL table's Content column.Following (Screenshot no. 2) is the test Action that we created for sending one attachment in base64 string which is working fine. But our actu...
We opened a support case to get one of our users' accounts linked to our account so that she could sign up for classes on NowLearning. The only account number we could fine was the one from the ServiceNow sales order. That is not the correct accoun...
Hi, I would like to understand the impact of changing the Instance URL. Thanks in Advance.
We are a global acting company and our SN environment runs with currently 4 languages (EN, DE, FR, RU). We had a recent rollout of a process which brought up an interesting finding. We have a record in the core_company table which contains out-of-the...
I have created a custom landing page in the Unified Navigation App experience. Following the instructions in this Next Experience post, I duplicated the Next Experience Landing Page and created an audience for the custom page and gave it an order of...
For example, I have 10 lookup select boxes (u_var1, u_var2, u_var3, u_var4,...,u_var10). On load of the form, I only need to show the first lookup select box (u_var1). Let's say the choices for this field are: 2, 3, 4,...,10. If I select 2, then u_va...
In Flow Designer, I have the flowing flows: 1. Flow A that contains a script action, which parses through a bulk load request from an Excel attachment. For each row, it generates a RITM and populates the variables with values. 2. For each RITM genera...
Good morning, I'm trying to use the "Count Distinct" feature in a Pivot table in Reporting. Unfortunately I cannot see the field I'd like to do the distinct count on. We have a custom view that flattens Vulnerable Items and Configuration Items with ...
I've found a lot of documentation how to train and learn service now as an admin, what I didnt find was training for the end-user. We will train about 1500 people to use Service now, Jakarta, by filtering lists, navigation in the system and basic for...
I Set to false all of the advanced configuration under Indexed Source- Knowledge Table however attachments are still appearing in Service Portal results and view record redirects to the record producer which the attachment belongs to. Can someone ass...
Hi, Please help with methods that can be used to get files from FTP into ServiceNow. Should it be done via Mid Server or via script?
San Diego Patch 7I've been trying to do a flow since our patch and no matter the combo I try ... I can't get string values to compare correctly in IF statements if that string starts out as part of a choice field. For example... I have a sub-flow tha...
Hi, Have recently noticed that users are receiving the "this knowledge item has expired" message when looking at previous versions from the version history list. Before users were able to view all previous versions once the current published version...
Hi team, I am working on portal , customer is asking to display the filter on my request widget in portal. see below screen short, could you please help me how to achive this.
