Hi, I want to create a custom field on catalog task and want it to be visible for my particular catalog item (Database Request). If I am submitting any request from database request catalog item then it should create a catalog task with that custom f...
Hello Community, I am in the process of implementing dashboards on our Service Portal that will be displayed to certain groups of authenticated users. I am looking at using the 'Report' and 'Performance Analytics' widgets to display the data. However...
Hi Everyone, We have an option called 'workspace' on the banner of the san Diego version, and some workspaces are listed over there. How to hide particular workspaces based on the user role. please suggest. Thank you. Sanjay.
Good Day In the Rome release there was a gear icon for system settings in the banner frame. I do not see that gear icon in San Diego. I would like to select the delegated developer option from the system settings. Can someone please help? Thanks
I am using a GET to query the CMDB computers table and iterate through results. I have noted the following inconsistencies I cannot explain. For the query (note split across lines for clarity):GET https://<host>.service-now.com/api/now/table/cmdb_ci_...
Hi! I've been using static translation for the notifications and already done the following steps:installed the Glide Notification Translation (com.glide.notification.translation) plugincreated "glide.email.outbound.static_translation.enabled" system...
I have this script that gives the results that I want but I want to put this into a report. I'd like to group by these different groupings I have. I will also want to group by an additional column "Audit" and maybe "created by" as well as "Date" as...
Hi,When we add someone new to ServiceNow as a "Process User" which assigns the ITIL role, is there a way to automatically set their left menu favourites to specific things like My work, my group’s work, watched incidents. Thanks!
I am working on integrating a few end points of our api into an incident form so our users can automatically create records on creation, or manually on update. The UI side of things are pretty straight forward, where I'm a little hung up on is with ...
Hi, I have one requirement,Popup message when user tried to delete CI from Affected CI list which is configured as Primary CI in any of the OPEN change task then below confirmation box should appear with message as : Selected CI <<name of the CI whic...
Hi, I'm trying to use a GlideFlow in my catalog client script. However, the exception "GlideFlow is not defined" will be thrown in the portal. I have seen on KB0819725, that we can add the GlideFlow dependency in a widget. So the question here is, ...
Hello folks,I´m trying to get some names from a "Look up Records" action, however it only gives me the Sys id. So now i´m trying to make a custom action, but it is not returning any values? Any ideas how to fix it?thanks
Hello, In Dev instance, there are some users from Azure active directory. I want to create a ticket to clear all demo data. Users from azure dierectory will also be deleted or not? thank you!
Hi all! Basically we have unaudited cmdb_ci extended tables . I would like to have a report on all changed fields (status, etc) in CI which have specific support group assigned. I have created a table u_ci_audit, which i will use to create report b...
Hi there, I have an issue retrieving sys_id that is stored in system properties. As you can see on the pictures, I'm trying to set a value for hidden assignment group that I call in record producer. For some reason using g_scratchpad didn't work at a...
