Hello everyone, I need help on how can I put several KB appears as Featured Articles in the Homepage of Service Portal? I don't have knowledge about Service Portal, HTML, CSS or Web Design. If someone could provide me steps on how to do it that would...
Oh Wow, it's been a very long day... Need help... How do I run some code AFTER the user has edited a related list, and maybe added 10 items and removed 500 items, all at once? I need to perform an action ONE TIME after all the records have been add...
I am looking for clarification regarding the behavior of transform maps when setting error flag to true. If I assign the value in an onBefore script, then the transform ends and all subsequent rows are left in "pending" state. If I assign the value i...
I want to send one email notification when multiple records are updated from the List View at the same time and include the value into the notification, then if do the same later send another email notification with the records updated. For example, ...
Hi Team, Please can you all help me with IP address access control issue. I have added all possible IP address i know but after adding deny configuration I am still getting error that my IP access will get restricted i am unable to figure out which I...
Hello, We use OOTB service portal, we have a record producer called Report a Problem where we submit by putting the details and hit submit. When i look at my tickets i see like below and its getting hard to identify what ticket it is about. So w...
Hi there, I have a requirement to make Risk assessment read-only. We are pre-populating risk assessment questionnaires based on some values from change request form. So when someone clicks 'Risk Assessment' related link on change form it should not a...
Hi Community,we have a use case for one of our clients, where we want to use the ODBC driver. In docs I can only find drivers for Windows Systems. Is there a driver for Unix systems available? If, yes, there can I download it.Greets Daniel
Hi everyone, I have a menu item which is a scripted list. I would want the menu item to always appear in the header menu, even if the record count is zero (t.count) and the link "View my items" is available. It links to lists that also contains clo...
Is it possible to disable the language translation for one catalog form on Service Portal and for only one language? @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta @Chandra Sekhar Maganty @Musab Ras...
Hi All, I am adding filter on a table where i want to get the records with state is 2 and due date is 3 days from today. for example: today is 10th June , so I want the records with due date 13th june. I used below filter but it is giving me the reco...
Good Afternoon,I need some guidance with AI Search, I have put together a rest message that returns results from our SharePoint Knowledge base, this is all working fine with it returning the unique document id, title, url etc but I need to get this i...
I'm confused as to what ServiceNow offers with regards to CTI. I have several questions on it: What is the difference between Voice/Cloud Call Center (https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/cloud-call-center/concept...
What is the difference between a UI Policy and Data Policy? Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web servicesData Policies can be converted into UI Policies,...
Could anyone please help with the details for AWS S3 bucket integration with ServiceNow ? I need to pull some badge data files into ServiceNow on a periodic basis. How could I establish this without using S3 Spoke as we do not have the license for In...