In Kingston, two new knowledge roles were added: knowledge_coach and knowledge_domain_expert. According to ServiceNow docs, here are the descriptions: knowledge_coach Knowledge coaches perform AQI surveys on articles and can write, edit and review kn...
Topic: sysparm_query with REST Table API. When we try to create an incident with below API, it should create a ticket with windows server CI, If there is no windows server CI in the system then it should create a ticket without windows server CI. – T...
Hi Community, I am having a trouble inserting values into non-cmdb class using IntegrationHub ETL. ServiceNow documentation says about adding associated class. But, it's confusion for me as I could not figure out how to achieve the same. My requirem...
Hi all, How to select values from dropdown on portal? I tried using Click Component (Custom UI) and Set Component Values (Custom UI) but ATF fails to retrieve Select from dropdown option or click on dropdown to set values Any other ways to do this? ...
We need to schedule a clone every month from our production instance to our QA instance in order to validate against current data. Instance Data Replication (IDR) is not providing us the desired outcome.ServiceNow provides a possibility to schedule c...
Hello community, I have a use case, where custom field "primary set ID " field was added on "Hr compensation" table and need to make it reportable on "Hr case" table . How can i achieve that !! can any help me out in this. Thanks.
Hi All, Hope today finds you well Hopefully a simple one but strangley cannot find anything about it outside of this thread but doesn't help me as i cannot use an action script...https://www.servicenow.com/community/it-service-management-forum/flo...
I want to build a report which groups records into the following 3 categories:1) Tasks which are past their Due Date. (Red)2) Tasks which are within 2 Days of their Due Date. (Yellow)3) Tasks for which the due date is >= 2 days in the future. (Gre...
In the Service Catalog Shopping Cart, if the user clicks the X button next to one of the items, a Popup Dialog magically appears. We would like to remove this confirmation step, and have the cart just go ahead and delete the item. Could someone wit...
When we receive a reply email that updates an existing Case, the whole email gets written to the "Email Received" entry in the Activities log. We want it to truncate it at the "From:" text, so only the actual latest part of the email is saved in the...
I suspect this has been asked on the Community before, but trying to find a good explanation is a challenge. I have the following in a Database view: The view loads, but it doesn't limit alm_hardware records to model_category of Computer (hdw_model_...
Hi all, I am getting the below response from a GET method: It needs to be updated in a string field (custom field created for this). But it should be updated with correct formatting as below: Can anyone suggest me a solution for this? TIA
Hello Guys, I am working on service catalog implementation, i have created a simple workflow but it is not triggering at all( i have validated and published it but no luck) and i have checked in active context and it doesnot appear in active context ...
I am trying to understand the below piece of code especially the first line in which an object is created. I understand it is creating a new assessment i don't understand below points.1. Where is the AssessmentCreation()(i believe script include) is ...
