Resolved! How to change the san diego UI
Hi recently requested a PDI with San diego and the UI is completely different. Can we change the UI back to normal Rome version?
Forum Posts
Resolved! Close Tasks from flow designer automatically
Hi, I have created a flow designer to update manager field on user form from a catlog item and it work perfectly. The only thing is that i want sc_tasks, and so RITM and REQ to auto close when the updating is done. How i could achieve this. Here is...
KB Knowledge Article: Export an article to Word format (.docx)
Hello everyone, I have a requirement that might be tricky: Our customer is using the "Import Article" functionality to import and create a new KB article. He wants one requirement : In the KB article form, he wants: One button (UI action) called "Exp...
Import 3rd party data into CMDB via Flow Designer and IRE
Hi, I want to import hardware data from a 3rd party and import that into the CMDB (cmdb_ci_computer) table of ServiceNow. For this I am using IntegrationHub in Flow Designer. I have created a REST call to the 3rd party application and used the JSON p...
Resolved! Unable to download full attachment
Hello Community! This morning we received a ticket from a user complaining about his inability to download a file completely. The file he is trying to download is a 29MB csv file, and when he download it, it download only a 16MB file. I checked on p...
Resolved! Group notification messages by category and turn on/off through service portal widget
Hello, I have a service portal widget that I am needing assistance on. The widget code can be found on my previous posting How to set/pass values from checkbox field in portal . Essentially what it does is allow users to turn on/off notifications fro...
Change Label of Dot Walked Field in List View
On a list, we have a few dot-walked fields. This resulted in 4 "short description" columns. How can we change the label of a dot-walked field? Example:table: time_cardcolumn: top_task.short_description, need to rename as "Project name"
Inbound Actions- parse first name and last name from email body to populate Opened by field.
Hi all, I have a simple requirement in Inbound action where I need to pick up the email address from email body and populate the Opened by field of the Request record.The email address in the body is a service now user and will have a record in sys_...
What is Spoke?
what does spokes reference in servicenow?.. how it works?. why it is used?
Resolved! Portal Configuration
PROBLEM: Trying to debug issues on an instance I've inherited. This is on a custom portal (ie not the out of the box "sp" portal). We have a portal page for a record producer that is rendered via a widget cloned from SC Cat item. The issues include o...
Resolved! Getting Wrapped Conversion Error:The undefined value has no properties error when trying to create a catalog task through workflow
Hi, When i am tring to create a catalog task through workflow getting an error Create a Task: org.mozilla.javascript.Wrapped ConversionError:The undefined value has no properties Any solutiion for this
Deleting a Company
Firstly, I'm pretty new to ServiceNow, so please forgive me if I get terminology wrong, or ask odd questions. I have a requirement to be able to remove a Company and all associated data from an instance. I know this is not considered best practice, b...
Has anyone integrated ServiceNow CSM or other modules with C-CURE 9000 software?
Has anyone integrated ServiceNow CSM or other modules with C-CURE 9000 software? If so, what web services / APIs were available?
Is anyone using Knowledge Ownership groups, what are your non technical pros/cons and is there any alternative?
We currently are in a state where we don't have owners on articles and are not able to edit. We need to set ownership of each article. What have you found as far as pro/cons/gotchas with setup of ownership groups? Any recommendations on selecting gr...
How to get the Flow sys_id (sys_flow_context.sys_id) from the trigger record sys_id?
In a background script editor, I successfully ran the following methods to cancel a Flow Designer workflow: var gpa = new sn_ph.GlideProcessAutomation('91dd1c84dbc73b849aab755a8c961993');gpa.cancel('manually cancelled'); My issue is that this method ...
