I created a Knowledge Publish workflow to include an additional approval for publishing KBs with certain categories. I updated the knowledge base to point to the new Knowledge Publish workflow. I can see the new workflow and updated knowledge base ...
I'm confused on what exactly is a module. From a system standpoint, modules are links categorized within application menus. However, ServiceNow sometimes calls ITSM and others a "module", but they are not literal modules within the platform. Clarific...
Hi, We have a variable on a catalog item. When the item is ordered, on the RITM, the varibale (lookup select box type) is read only. The support can't copy/paste the value in it. The other field of the form like the RiTM number are read only too bu...
Hello all, We are on Quebec currently and I have gone to the Subscription Management page and see that it shows how many ITSM Pro and other subscriptions we currently have purchased. However, under the "Allocation" part of the grid, it shows zero (0)...
I was looking for documentation on the use of 'Connection Strength' on the Relationship Form. The field still exists in San Diego, but in the CMDB documentation I cannot found anything about the field. Am I looking in the wrong place, or is it likel...
Hi All, I am trying to consume the REST API in data stream flow action and when i test it then facing an error. PFA. However, this works fine in postman client tool. Could you please advise me on how to fix this.
Hi Team I have created one URL field on work order task table . That field is working properly for desktop , whereas for mobile it is behaving like multiline text rather than URL . When I click on it , it does not take me to URL page . Any suggestio...
I'm new to UI Builder and I'm learning it by copying an Experience from my personal developer instance in my company's dev instance. However, I've run into some road blocks and need some help. I tried finding the UI Builder tables to look for mysel...
Hello, I have an issue when i try to view PDF file on service portal. I have tried <object> ,<iframe> and even <embed> and no one is giving me a result. the <object> does not support pdf file that are more than 2MB on chrome. Can you please help ...
Hi I am not able call script include from module link type - URL (from arguments) when I do a JavaScript call in module nothing happens javascript: new script include name().function name(); I want to redirect user to different portal pages based on ...
I want to have a dropdown box on a UI Page, and then be able to pull what the selected value of that dropdown box is (perhaps to use as a filter for a GlideRecord query).What I have so far:<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xm...
I need to create some inbound email actions so that emails from specific addresses create incidents when an email is received. Should I use Inbound email action or Flow Designer with inbound email Trigger ? Just wondering what the preferred option is...
Hi All In my scenario I have a sc_tasks related to a RITM. Variables are displayed on task form and user can change value in one variable. I need to get value typed by user in a "UI Action". It's this possibile? I try something like "variable_pool.<...
HI All I'm attempting to create a flow to trigger some incident tasks but i can't get the flow to work. I am testing with a single task but evan this wont work. What am i doing wrong? When i test it works fine but when i raise an incident tasks won't...
Phenomenon:I added "Wait for a duration flow logic" and set "wait for 3 second(s)" before the "Update Alert Record" action in my Subflow, as shown in the image below. Then, on the Scheduled Job side, when the above Subflow was called synchronously, ...
