Problem Description: Being part of the Cloud Dimensions CMDB implementation team, using CI Class Manager, you are tasked to update the Windows Server class with a reconciliation rule that achieves the following: - Windows Server record in CMDB with ...
We have edited the default "New Article" template that is applied to new articles in the knowledge base. This template is applied correctly when a user navigates to Knowledge -> Create New. However, when a user navigates to Self Service -> Knowle...
We are trying to make the host name as the Display value in a table called "cmdb_ci_db_postgresql_instance" table which is extended from cmdb_ci table where Name of the CI is the display Value at present. We tried to change the display value in th...
I have this user criteria with the script below: The script is correct but when I impersonate a user that matches the user criteria and open the article below which he should not see the article, he can still the article on self service knowledge ...
Hi All,I had faced some troubles while doing some service Portal Design works. Those are the followings:I want to show the Timeline page in a Service Portal page.I want to show a calendar view in Service Portal. (Like On Call schedule). ...
Hello, I have a requirement to prepopulate fields from a UI action to a new record. The UI action creates a new shell record that is not saved until it has been filled out. Now, I need to prepopulate the fields from my current record to the new recor...
Our instance is currently only for internal users and it uses Azure AD for Single sign on(SSO). As external user self registration functionality is available for service portal without customer management portal since Paris, we wanted to create a new...
I'm building a simple flow where I'm creating an incident record if the email address of a user record (sys_user) changes. I have a question on how to use previous and current values from the Trigger record to build the description in my Create Incid...
How do I create a UI Policy that executes only if the record already exists (i.e. !g_form.isNewRecord())? I want assignment_group to be mandatory if the record exists, but not mandatory if the record does not exist (because a new record will have ass...
Why catalog form is loading very slow on Service Portal and even on when opening RITM and SCTASK as well. @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta @Chandra Sekhar Maganty @Musab Rasheed
We are considering switching to the ITSM Professional version, primarily so we can start using virtual agent. One of our requirements is that users can chat using their native language (we support about 5 languages), but if the virtual agent can't s...
Hello all, I've been tasked with parsing data out of an inbound email and turning them into variables within flow designer. Allow me to explain the process. An email is generated by an AI and is sent to us. An inbound action grabs the email, and pass...
Is there a way to configure and do a Global Search of Catalog Variables on the Workspace. I was able to do this on the standard UI but wondering if I can search for a Catalog Variable on the Workspace.
I have button component on a page and want to navigate to another page with some payload when a button is clicked. When i see the OOB apps, some use api.emit and some use helpers.navigate.to methods. How do i know which one to use? Also, where can i...
UI Builder. Link to Destination event handler. Does anyone have a way to get an "external" link to open in the same window? I feel that it should somehow be possible using Advanced, but I don't know. Conversely, has anyone successfully gotten footer ...