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Resolved! Clone Instance (Higher version to Lower version)

Hi Community, what happens when we clone a source instance which is in San Diego version to a target instance which is in Rome Version ? Will the target instance gets upgraded to San Diego version automatically ? and will it contain all the data of t...

Sai Pavan1 by Tera Contributor
  • 2442 Views
  • 1 replies
  • 4 helpfuls

Data load from Excel file to existing table

Hello I am trying to load data from excel file to existing staging table. What I am expecting is that the date would be loaded into the existing field.However, new field was added and the data was loaded to the added field. In the Excel file, header ...

Kohei4 by Giga Expert
  • 800 Views
  • 3 replies
  • 0 helpfuls

Change Model vs Change Type

Can anyone explain the difference between Change Model & Change Type? I have a requirement to define a 'Major' and a 'Minor' change with the only difference being the approval groups Thanks!

Resolved! How can I enable email sending and receiving?

Hey all,  How can I enable email sending and receiving? Every time I toggle the switch in Manage Email Properties tab - I get the message "Something Went Wrong, Please Try Again" I also cannot edit the Email Properties page within my instance. Is the...

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Rae Khan by Tera Contributor
  • 2693 Views
  • 7 replies
  • 0 helpfuls

AWA Auto Assignment

Hi All, I configured Channel, Queue, Assignment Rule, and Skill Determination Rule. and When I create a case It routes as per what I configured in the above steps. but there is one thing I wanted to confirm with you guys. when an Item is created it g...

Guided tours not visible properly in Platform UI

Hi I have created few guided tours in the platform UI home page. The only option to access those guided tours are by navigating to the help icon "?" in the top right corner and select the respective guided tours from the Select Tour Option. It is not...

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Adarsh T by Tera Contributor
  • 1744 Views
  • 1 replies
  • 1 helpfuls

Flow Not Triggering when Condition is Met

Hi! I’m having an issue where I am wanting an email sent out when a scheduled job (it has been blacked out for security purposes) is disabled (when active changes to false). However, when I update the sysauto record and set active to false this flow ...