Edit a CI in CMDB Workspace
Which role do I give to a user so that they can edit a CI? I have tried adding sn_cmdb_editor and sn_cmdb_admin roles but when I open the CI in the details tab, all the fields are greyed out and cannot be changed.
Forum Posts
Resolved! Reference qualifier not working for location field
Hi, I have a custom choice field 'Type' in the cmn_location table with choices as A, B, C and D. In the CMDB table I am using a reference field 'Location' which refers to cmn_location. I have applied a simple reference qualifier as below: Type is A o...
Resolved! Import sets stuck in 'Loading' state
SHWe run a scheduled job that calls a web service via a REST message to get a list of user updates from our HR system. The job's script creates an import set with a state of loading and a mode of asynchronous. using a custom table that extends Import...
Change color of knowledge base text.
Hi everyone, Can I change color of this text, How to change and where to change, thanks you
Not able to post a "Work Note" or "Additional Comment" when I change state to "Resolved" with New York Upgrade
Hello, We reccently upgraded to New York, and on one of our custom incident tables, we are unable to post a work note or additional comment when we change the state to "Resolved". Our additional comments section is required. If I add a comment and th...
Resolved! Javascript help for a nested JSON data file
I have a flowdesigner action step to parse a complex nested JSON object; The data structure is as shown below; Can anyone help with the required parsing script needed to get the room data and data from the higher arrays ; ie I should have the floorI...
Resolved! Cannot access Account [customer_account] table with App Engine - why?
Good morning I am in learning mode so please forgive me if the answer is either obvious or in the docs, I did not find it. My question is: I am trying to build an App via App Engine Studio which is based on/extends the customer_account table: But wh...
Resolved! Getting missing semicon before statement error in background script though it is present
Below is the code that I am trying to run in background script to get URL of the knowledge articles, once we get the URL I want to append it with 'href=" ' tag along with it's header, but it is giving me error when I put that lien in the code, other ...
CMDB health assessment methodology
Hello all, I am an experienced IT Asset Management practitioner who is new at a US university that implemented ServiceNow CMDB about 2 years ago and has been operating the CMDB without oversight for the last 6+ months. As part of a larger Asset Manag...
Resolved! Show/Hide Form Section using client script
I have a custom form section on the Incident table called "P&R Info". I'm trying to show this section with a client script and I'm not able to figure out what the internal section name is. So far I tried the following and none worked g_form.setSectio...
How to add css to columns in service portal ?
I have added the css to my container as below : It has 4 columns , to which I want to add CSS . How can I achieve that so that it will look as below :
Generate and send reply email using buttons in notification
I need two buttons 'accept' and 'reject' in the body of the notification that when clicked a reply email would be generated and send to the servicenow instance to update the state in a record. Is it possible?
Flow execution is delayed by 1-5 minutes
The execution of flows in our instance is a bit slow and this is what happens both on the service portal and flow designer. I was trying to troubleshoot this as this can take from 1-5 minutes. Has anyone experience this? How was it fixed? FLOW DESIGN...
Resolved! Understanding table ACLs
I'm trying to improve my understanding of table ACLs but feel I'm missing something. I created the ACL rule shown below. I expect the person with the specified role to have access to the 65 records that match the condition. It seems, however, that th...
Resolved! UI Policies not loaded if a record producer target record is created via script
Hi all, I propably have an unsusual problem.. For a Process, it is neccessary that a Record is created based on a Record Producer. The Script that is executed to create the Record will run within a Flow. This works great so far.. All Variables are di...
