I am hoping for a little help. Currently we have the code below that redirects a user with the snc_internal role only to the Service Portal. What I am looking to do is have two things happen. Keep the current functionality in place, but also have any...
Hi All, In AWA can we assign ticket to agent automatically, skipping step to accept and reject.
How to query field to currency that shows 0 amount? It seems normal query not working. I have 605 total or recods. 506 records containts u_total is not zero. So I'm expecting to have 99 records that contract 0 u_total value. Here's my script, I want...
Hi I created this Read ACL on sys_user field email. I put a simple condition of if email does not contain @1234 then only sn_hr_core.case_writer role can read this field. However, it just hides it everywhere now, even if the condition is not met......
I want to configure a bot (outside SNOW) which can make api calls to Visual Task Board in SNOW and perform certain actions which otherwise are taken by a user (human)
Hi Team, I am facing issue in OAuth 2.0 while getting token generation from Rest Message. oauth flow failed. Verify the configurations and try again, Error Type : invalid null response. Please help on this. Thanks, Preethi
Kindly see the below code which i have written in script inculde which is used to send 8 different fields data to thrd party tool, basically i am doing rest integration to send the data to third party tool. Now in the below code till now i am saving ...
As the Knowledge contributor, I would like to have "Save" button on knowledge Article and block forms when the workflow is "Draft" or "Review" So that my changes are saved when I click Save button. And I know this is complete when Save button is adde...
Hi everyone, My requirement is to get sys_id of the field value from cases table to system property . Then I want to get this system property into widget and script include. Does getValue work on system property . My field name is "consumer " in cas...
Which method is best for allowing group owners to self-manage group properties of the groups they own. At least we want them to be able to manage members, (description etc) preferrably without needing itil role for example. Have you built generic cat...
I've been trying to set something up that I thought was pretty straight forward in Flow Designer, to process inbound email to the instance, create a new record and set the necessary fields. When testing I can see that the email is processed by the in...
Hello friends, I'm bumping my head into the wall trying to edit the menu in the screenshot below. I want to be able to create a the menu with topics "my reservations" and "create new reservation" for a doctor to be able to reserve an operation room....
I am creating a catalog item and workflow that allows to create CI . The form has selection for class and name. How do I create using GlideRecord? Do I need to define new GlideRecord("cmdb_ci_' + className"); or gr = new GlideRecord('cmdb_ci"); gr....
Hi All, I would like to encrypt personal information. Is it possible to encrypt "sys_created_by" and "sys_updated_by" by CLEE Column Level Encryption Enterprise? Also, can we encrypt defalut table "sys_user", "sys_user_group" and "sys_user_grmember"...
Hi All, I set up contextual search for my record producer, so as of now its getting results from catalogs and All Knowledge articles but we want search results only from a specific knowledge Base(i.e our custom knowledge base). If any idea kindly sha...
