I have a requirement to hide Resolve button on incident form when an incident is being created. I tried modifying UI action condition by adding current.incident_state == 1 to the condition but then it is hiding resolve button for existing cases with ...
In looking at the below product documentation, workspace notifications should appear whenever a record that I'm assigned to are updated. However, I'm having an issue with this not occurring for cases. For instance, I am assigned to a case that contai...
Hi, I'm using Microsoft Dynamics CRM spoke in a new instance but get error "A dynamic action error occurred". By checking the traffic it shows the error occurs on this request: /api/now/processflow/action_execution/start?sysparm_transaction_scope=gl...
In San Diego release, I noticied a notification icon next to profile DP. If I want to send notifications to other users in this, How do I send ?
Hello, is it possible to cancel a scheduled export of data if there are no new records after last export run (delta) I tried searching and found a couple of proposed solutions, for example https://community.servicenow.com/community?id=community_blo...
How Disable list view edit for all users in ServiceNow except admins. Also I do I mark below two as active = false for all fulfillers in servicenow
Hi Experts, Good Day! I am facing an issue adding catalog item variable to RITM list. Below is the process i have done: 1) I have copied the sys_id of the variable. 2) opened the lists and went to sc_req_item default vie...
Hi everyone ! I'm actually trying to display OOTB Carousel Widget (without any modification) on the Service portal home page. Unfortunatly, the Carousel is not displayed As you can see below, I've correctly (I think) added the instance of the widget...
We are a new ServiceNow customer looking at ways to store and organise custom data within the tool. Data can be basically anything, both in flat and hierarchical structures, supporting and integrating to various parts of the platform, but primarily c...
Hi, I have a glide_duration type field,I am trying to trigger an event based on the value in the glide_duration field gs.eventQueueScheduled accepts glideDateTime object how can i this glideduration to glideDate time
I tried <a href=" example link"></a> but it is showing the same text in email. Please help me on inserting link.
And is it possible to update all published translated versions automatically when a published English kb article is updated with changes ? Now it requires manual update for each one.
E.g.: If user's location is Germany, when he logins to Service Portal, the display language automatically switch to German without any human action.I know user can manually change the language in User preferences in the profile, but we are looking fo...
Hi, I wondered if anyone can help me figure out this strange behaviour. I have a custom table ‘Control Sub Categories’ which is linked to another custom table ‘Threat Scenarios’. The Control Sub Category table does not display the related Threat ...
Hi everyone ! I'm facing difficulties on querying sys_audit table by script. Indeed, this request is taking lots and lots and lots of time for being executing : var grAudit = new GlideRecord("sys_audit"); grAudit.addEncodedQuery("tablename=problem_t...
