When selecting templates to choose from on Knowledge Base, the standard template seems to be the only template that auto-fills in the article body with a preset of information. I'm not sure where to go to view the standard template to possibly edit i...
Looking for a way to have a user fill out a Record Producer and then click submit to generate the record in a scoped application. Once the user hits submit we want the record to be created and have the user to remain on the Record Producer and keep c...
ErrorGlobalServiceCatalogUtil undefined, maybe missing global qualifier error displaying onload of RITM view in Service Portal
Our Tenable integration is creating Unclassed Hardware records in the CMDB, currently the name is being populated with the NetBIOS information and we would prefer to have the DNS name instead. I am looking for some guidance on two things:1. Is there ...
I was wondering if anyone else has run into this issue once upgrading to San Diego. We noticed that if any of our users had the "tags" field added to their list view of the task table (for example My Work), that the cog (to add/remove fields), dropd...
I have a scoped application that that passes data to a MID Server to do some work. To do that work it is necessary to pass a custom password (stored in password2 field) through the ECC queue. The password is contained inside the payload of the ECC ou...
Hello, I have a form that needs to use lookup select box to show the group names that are assigned to the requester. I need to have the lookup filtered based on the "requested for" instead of login user. Is there a way to have requested for as a filt...
Hi, I would like to set default values for few fields through script in record producer which is mapped to same field name into a parent table. Can someone please help here? Regards, Alok
How can I show the Incident Variable Editor on the self service incident view? As a customer using the self service view, they are able to see their incidents and provide updated via the additional comments field. I would also like to be able to sh...
Please Response I am not clear from Docs...
What is the difference between email and email log tables?Also, why do they have a different number of records? Thank you for your help.
Hi together, I try to achieve a Workflow(s) with the Flow Designer which does the following: Check out all Incidents in State : On Hold and Reason: Awaiting Caller where the Updated Date is older then 7 Days. Then take all of these Incidents and ma...
The Current status widget only displays Business Services. We would like if we have a technical or application service with outage that they display too. I looked at the server script below but not sure how to change it to show all the services. Any ...
After promoting update set [ has Flow designer updates ] from lower region to Prod, When I try to open flow designer it prompting error "An error has occurred, please try again or check the logs for more information" and in lakhs of logs, I found thi...
