The attachment icon in the ServiceNow Agent Workspace chat box appears highlighted by default
The attachment icon in the ServiceNow Agent Workspace chat box appears highlighted by default in every conversation
Forum Posts
Service Operations Workspace
Hi Team,Can anyone help me here How many users logged into service operations workspace need to do report.I have Navigate to ua_app_usage.LISTFilter with Application name = Agent WorkspaceBut no data appearing related to workspace.it is getting HR Wo...
We need data managers that don't have cmdb admin role.
We have a team that manages data certification but now that it's being moved into the CMDB workspace you need the cmdb admin role to manage data certification and attestation (which I feel is absurd). Would we need to create custom ACLs to make this...
Data Stream (IntegrationHub) Action Output
I am using Data Stream (IntegrationHub) Data Source to import JSON data from a 3rd party site. I would like to use the response body directly as the action output, instead of creating and parsing each child item since there are many child items and s...
Run retry deployment from Servicenow to GITLAB for failed deployments
Have you got experience with retry mechanism starting from ServiceNow to Gitlab , when job for deployment is failing(for example when the input is not valid)?
How to support copy / paste of pictures in fields of Service Portal before submitting the ticket
In Service Portal, I want to add a field to my catalog item that lets users paste screenshots (Ctrl+V) and type a comment in the same area. The goal is to:1.Save the pasted image as an attachment to the record2.Save the comment to a field like Additi...
To configure a standard change template that is already approved and moved to Scheduled state
Hi, I have a Catalog Item, where as per my current organization policy requires for it to have an automated Standard Change Request created and related to the catalog item for record purpose. I have already configured an automated task for the catalo...
Resolved! Workflow Studio Flow Date condition
I'm trying to do a lookup on the alm_asset table where the warranty expiration date is 90 days from the current day, but the drop down only goes as far as tomorrow for future dates. Is there a way to get it to select a day number? Otherwise what is t...
Quick Pulse Check → Figma Design Tokenization ⇢ ServiceNow Development
We’re assessing whether exporting Figma design tokens (colors, typography, spacing, etc.) directly into ServiceNow Portal building speeds delivery, preserves UX consistency, and reduces re-work. Is the Figma> ServiceNow tokenization worth the effort...
Business Elapsed time and Business Paused Time Duration
Hello Team , My requirement is 1.New field to be created - Business Elapsed Duration - It should not include pause duration 2.New field to be created - Business Pause Duration -It should include pause duration and for both fields , it should exc...
Resolved! E-signature on Catalog Item TASK. Allow sign via Portal?
With the E-Signature plugin active, I have found out that it is possible to setup a catalog task for a signature by setting the following fields: E-signature document - Set to the managed document the user is to signE-signature template - Set to the ...
Hide New Interaction Button on Workspace based on Conditions - Service Operations Workspace
Hi,I need to Hide New Interaction Button on Service Operations Workspace for few Users Any inputs on how this can be acheived? @Brad Tilton Any suggestions?
ATF - Communities Portal
I am trying to get a cloned version of the Communities ATF Test Suite working, and I am running into issues with the "Reject any moderation task" Test. Basic overview of the flow: Impersonate Community UserNavigate to Community ForumPost a question i...
Resolved! Genesys Integration with ServiceNow
Anyone has experience with a Genesys integration with ServiceNow?I found some general documentation on CTI integration here:ServiceNow Computer Telephony Integration - CTI - YouTube http://wiki.servicenow.com/index.php?title=Computer_Telephony_Integr...
Issue with UI action 'Start Microsoft Teams Chat'
I have activated the Teams plugin for Change. The button appears on the form but when I click it gives below. "Sorry, but we’re having trouble signing you in.AADSTS90013: Invalid input received from the user." Did anyone face this issue and resolved ...
