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How to do gap analysis in ServiceNow?

Our customer is using ITSM modules only. They have a small inhouse team to work on the platform, doing very small customizations. Now they are interested to know if they are utilizing the platform to the fullest, any process gaps etc. (with current m...

Suggy by Giga Sage
  • 2493 Views
  • 6 replies
  • 2 helpfuls

Resolved! Adding Days to a date via Script

Hello, I have a UI Action that is used to add days/weeks to a date. It uses a prompt. A user can enter a number. That number is passed to a script include via glideajax. In the GlideAjax, I perform the calculations. This is working, but the issue I a...

mballinger by Mega Guru
  • 4121 Views
  • 4 replies
  • 2 helpfuls

Adding fields to Knowledge Homepage search

Hello, I would like to add one new field to Knowledge Homepage search results. Currently OOB visible fields are 'Knowledge Base' and 'Category'. ServiceNow HI support stated that adding new fields is not an OOB feature as Knowledge Homepage is not cu...

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