How to create a scheduled job to only run once a year
Im working on a scheduled job that only needs to run on jan 1 each year, is this correct:
Forum Posts
dictionary info is not showing up when i right click on a field in a form and click on show field name
Hello All,Dictionary info is not showing up when i right click on a field in a form and click on show field name .What might be the problem, can any one help me in fixing this...?
announcement_admin - Licensing question
Hello everyone,I have a question regarding licensing:- If users have the itil_admin role, can they also have the announcement_admin role without incurring additional license costs?-If users have the itil role, can they also have the announcement_admi...
Widget for from and to date in dashboard for filtering reports
Hi.I want a widget to filter from and to date for my list report which is added to dashboardAny OOB widget please shareI see there is such widget in Platform analytics, but i want the Dashboard with reportsAppreciate any leads. Thanks,Yaseen
Resolved! I want to send approval reminder for RITMs for a particular catalog item
Hi Team, I want to send approval reminder for particular catalog item on the 10th,11th,12th and 13th of the month Can we achieve this using flow designer? Thanks,Yaseen
Resolved! Error handling for flows - need to get information from parent flow to subflow
Hi all, I am trying to write a generic error handler for flows that should cover if for example a task is skipped, fails or not resolved correctly (as stated so in the business requirement). If an error occurs an incident should be created. The creat...
I am exporting report for RITM's but variables are not visible ? how to achieve this?
I am exporting report for RITM's but variables are not visible ? how to achieve this?
Can't find duplicate record after xml import
So here is the context. I was trying to move some records from core_company table on my dev instance into the customer_account table on the test instance. To do that I first changed the table tag in xml from <core_company action="INSERT_OR_UPDATE"> ...
Resolved! How to get display value of any reference field using Client script?
Hey,Could anyone please advise on how to get the display value for any reference field (CI field) using the onSubmit Catalog Client script?Using g_form.getValue('u_device_ref_1'), I am getting the sys_id of this fieldAnd with g_form.getDisplayValue('...
ServiceNow restores reference fields while restoring an archived record just with the display name
Hi Community,I'm a bit curious about how ServiceNow manages to update reference fields after restoring an archived record in cases where the 'retain references' checkbox is unchecked. The documentation says that if 'retain references' is unchecked, S...
Is there a way to modify what swimlanes appear globally on a visual task board
Hi -I have a data driven VTB that we are using for workload tracking. I have a filter setup to only give me a subset of incidents on this board. Is there a way to hide specific swimlanes either as a global preference or hide any lanes where no resu...
Resolved! Multi Row Variable Set
This Multi Row Variable Set is working fine in RITM level but its editable in task level But in Task level What would be the reason ?
How to hide watermarks on emails
Hi,I need to hide watermarks on emails and came across the below article. Set the property "glide.email.watermark.visible" to false, but I still see them on emails. Please assist. https://www.servicenow.com/docs/bundle/yokohama-platform-administratio...
Resolved! Knowledge Articles in Draft state can be seen on Portal
Whenever a kb article is checked out into DRAFT state, any user can now see the article and it has the word Draft beside the KB article number. If any edits are saved while the article is still in DRAFT state, the user can now see the edits too. I ha...
Resolved! Restrict access to RITM tickets and catalog tasks
We require the "Desktop support" group to have access to RITMs belonging to catalog items of a specific category. We are trying to achieve this with ACL, but it hides all RITMs. Restrict access to RITM tickets and "Tasks included" Users in the group...
