create a report, for case & incident form which group is checked for the L1 capable fields
Which Assignment groups are marked as 'L1 capable' field after a case & incident is resolved/closed
Forum Posts
Modal Window in Client UI Action not working
I have written this UI Action:function onClick() { var gm = new GlideModal('glide_confirm_basic'); var validation_message = "Aquesta acció farà que la factura deixi de ser vàlida i se substitueixi per una de nova que quedarà adjuntada en el camp...
Identify variables which have script values in flow designer using background script
I want to search if any flow variable in the Flow has script values without manually opening that 'set flow variable' steps, may be using script will be good. How to achieve this? what should be the script?In short, I want to identify if there is any...
SharePoint / ServiceNow Integration
I’m a business analyst and newer to integrations. I am hoping to get some help with a SharePoint integration my team is working on. There is a list that is maintained in SharePoint and there is a custom list of the same information maintained in Serv...
Resolved! ATF - End to End Testing - Can I condition whether a test step runs without a Manual touch?
I just about have a complete ATF test created for a custom change request process and I was hoping that there is a was to condition the running of a test step? When a conflict is detected, I want to run the step to complete the text box of a conflic...
Resolved! Unable to obtain worker thread
Hi all,About a month ago, i created multiple data sources that import data into ServiceNow using CSV files. They were working perfectly then, but yesterday, as i was trying to manually trigger the import sets using "Load All Records" or "Test Load 20...
Intermittent errors on change form
Hello Community, some time when i open change request in form view I am getting error messages on form however these are not reproducible. Error Messages : Rule entry under cmdb_cl_power_eq identifier using non-existent table is ignored during identi...
Stop notification from going out when a reply email is added to Worknotes section via inbound action
We've set up email to ticket between ServiceNow and a service providers ITSM tool using inbound actions. We've also had to set up specific notifications to trigger once comments are added and had to set up another inbound action for their replies. Pr...
Implications of Extending a Table in a Scoped Application
What are the implications -- IF ANY -- of extending a table that is part of a scoped application?Does it matter if the "newly created table" is in Global or part of a new scoped application?Are there "upstream / downstream" consequences for the "newl...
Resolved! 'Recent' Dashboards? Where does the system store which dashboards are used recently?
Greetings - I'm trying to figure out where something is being stored, and it's driving me a little crazy.I know the user preferences track the LAST dashboard a user has seen in the 'com.snc.pa.ui.preferences_dashboards' property, but somewhere, it mu...
Hide the mY Tasks field on the employee center for the end users (with out Itil Role)
Hello Guys i want to Hide My tasks on the employee center for the end users. Can anyone know ho to access the vissibility for the end users please! Thank you All
case creation page
Hi Team,How to configure additional fields in HR workspace case creation? Few fields like opened for description are getting disappeared and not sure why its happening.
How retrieve password stored as credentials into script include
Hello Folks! I am running into bit of a problem.I have a script include that execute Outbound REST API call.Trying to build this script include as safetely as possible therefore i have stored the API Key as a password in the Credentials table.The reg...
image Change in Zurich Version
Hi Team,Hi All,I upgrade a instance to new release Zurich.I notice when I do a new search in the incident table and there are no results Below a picture is missing in new Zurich version. Question how to fetch previous image
Resolved! Wrap text on list view report
Hello. We have a list view report that has a field called Executive Summary (see attached). Executive Summary is a String value. I would like the text in the Executive Summary field to wrap around on the report. Any ideas how I can do this? Than...