ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Service Portal vs Platform UI for shared tickets

Hello,Wanted to know what the community's opinions / experiences are with this scenario. We have tickets that are submitted on both platform and portal side of things. For internal tickets that dont require end users but are used to facilitate intern...

Ace009 by Tera Contributor
  • 599 Views
  • 4 replies
  • 0 helpfuls

Resolved! email script in email template

When I'm trying to use my email script in email templateI'm getting Following variables are not valid or defined: ${mail_script:missing_fields_data}Error MessageInvalid updatecan I know the reason for this Thank you

Vedavalli by Tera Expert
  • 1106 Views
  • 12 replies
  • 3 helpfuls

Hidding Variables in the TASK form

I have a record producer which output a task. There a 40+ variables which I filter using UI Policies depending on some questions the user answers. The user may only fill 10 of them in the initial form. When they hit 'Submit', all 40+ variables are li...

ReynoldT by Tera Contributor
  • 340 Views
  • 2 replies
  • 0 helpfuls

AI search portal not visible on the portal

I have enabled  or checked the the AI search box on the portal form but from the front end of the service portal am not able to see the AI search profile it uses the old search methodI have also cloned the AI search profile with the existing for my n...

shruthij by Tera Contributor
  • 515 Views
  • 3 replies
  • 0 helpfuls