Hello, Im trying to show Mark complete and Skip action assignments in playbook for itil users (both are Client actions). I found workaround to make them visible, however that introduces another problem. When itil user clicks the Complete Activity or ...
Hi,I created a new topic called “Vie de l’agent”, but by mistake I deleted the standard topic “Hardware”.I recovered the Hardware topic from another instance and reconfigured everything — parent/child relationships and connected content (catalog item...
Hi Team, I need to alter the filter condition when we click on All cases from Landing page. We can do it from UI builder but i need to know if we have any configurations to change it rather than touching UI builder.
Hi Community,I am using Timeline visualization to help me with centralized portfolio planning. After comparing with the VTB I am currently using, I found there is an overdue approved demand is missing from the 2D or 3D, even after Max fetch duration ...
HI I am getting below error when i go to update sources from last 7 days. "Update set retrieve is unavailable because another operation 'Retrieving update sets from Dev' is running" Can anyone kill the session or tell me how to restart my instanc...
Issue:This page on the docs site says "Having more than 10,000 user preferences causes system degradation and UI performance issues." We have quite a few more user preferences than 10k. We've noticed some performance issues. We're not sure if they're...
I'm trying to create an Identity Provider that authenticates to Azure. I've gotten most of the way there, but I'm stuck with the attached error screen and message. Ensure that the user you are trying the test connection with is present in the system...
I need the Discard Change pop-up box removed in order to resolve an issue with manual case assignments via the Edit Button. To replicate the scenario, select cases from a list, make a change via the edit button, and Update to save the changes. The...
I'm working on a Service Catalog Item and have a checkbox variable with a tooltip configured in the variable settings. By default, the tooltip only appears on hover, but I want it to be always visible on the form.
In the workflow, all the RITMs goes to the supervisors approval first and then the fulfillment. Fulfilment people are fixed and less in number so, provided an itil role for them. But how can manager approve RITM? I cant give itil/ approval_user to al...
I have a scenario wherein supervisors doesnt have ITIL Licenses to approve RITMs so iam thinking can we generate a notification and provide RITM details as part of notification so when they approve it on email we can mark it as approved on RITM using...
So I have a requirement where in the sheet there multiple columns I am taking 3 columns here for that I need Help1. name2. site ID3. companyIn transform map I have selected COALESCE true for site ID and company field this is check at the start if bot...
Dear community, I'm requested to display duration fields with max unit as hour. On a normal UI form, no problem the attribut max_unit=hour works just fine. However, the workspace does not seem to react to this attribut (cf screenshot). Is there a way...
Hi there,I want to create a report to pull the license allocation history as you can see on the subscription Management dashboard. Please refer the screen shot. How this dashboard pulls the data in the bar chart called "Allocation History". I need to...
Hello peopleI have a requirement to show 'Downloadable' template file under a field on a catalog form. The catch is, this file will change based on the selection or combination of selections made on two fields of type 'SelectBox'.Variable1 has 4 choi...