workflow email
Ticket status to automatically change to "In Progress" state if the caller/affected user responded or have any updates on the ticket
Forum Posts
Jira Integration REST API using OAuth2
Hello We have successfully completed Integration between our SN and Jira using Jira Spoke (using OAuth2) by following these instructions: https://www.servicenow.com/docs/bundle/yokohama-integrate-applications/page/administer/integrationhub-store-spok...
Analyzer Permission Bug??
Why is that when i check on my analyzer permission it says passed but when i check on the table or on the related list it doesnt. Since ACL Create is for the button New to be viewed?inside my create acl is only a custom role i added in which i would ...
get the execution ID of the current flow run
Hello,I’m working on automating the update set deployment process, and I’d like to store the current Flow run execution ID in a custom field. This would allow me to trace which Flow execution was responsible for a particular deployment, making future...
Resolved! Run as Property in flow designer
There is Run As point in properties of flow designer which has two options User who initiates the session and system user. I want to know when to use which option and Why?
Security and Configuration Best Practices for Model Context Protocol (MCP) Server Integration.
MCP Server Integration with ServiceNowHello community, Recently i am actively exploring the use of AI Agents to enhance productivity within our ServiceNow environment. To achieve this, i am investigating integrating a dedicated Model Context Protocol...
internal-api-appsee.service-now.com
Hi Community! Recently I was troubleshooting an issue and wanted to look into Outbound HTTP and I was surprised to see strance URL there - internal-api-appsee.service-now.com instead of external system URL that I was integratino with so I googled it...
Resolved! How to generate Excel file(.xlsx) using script without any third party lib.?
Hi, I need a way to generate an excel file(not CSV) with certain columns and rows. Values of the cells are not directly from tables. Can anyone help here?
'Request for' field in Service catalog home page is not working fine
Default 'request for' is set to an unknown user from a different company Under Client Services Domain which should be "Unknown User-Internal Services". So, I would expect that requests opened by Internal Services users for the Internal Services compa...
ITOM post cloning activity
Hello Everyone, We are going to do cloning for one our client's ITOM instance. can any one help me to know the OOB Global changes/Tables to preserve and ignore as post cloning activity ? Help is appreciated. Thanks,Anmol#itom#cmdb
Field Values are not populating in Change Request using Standard Change
I captured standard change templates and Proposals in my dev instance and moved the update set to test instance, in that I can see the standard change template created. but values are not populating in change request as configured in template.
How do I make a field in the employee profile editable? On employee center.
Hello, I need to make two fields editable in the employee profile page of the employee center portal (see attachment) I figured a write ACL with a role of hrsp employee would allow for this to be editable, but this did not work. I need to make locat...
How To Debug Client Side Script Efficiently
Hello all Readers, I have seen many developers struggling and killing lots of their productive time in finding error/bugs in the code. Often they have no clue why the hell their code is not working the way it should. Now there could be 'N' number of ...
Resolved! Reference qualifier not working as expected when Assigned To is cleared
Hello ,I’m working on a Change Task (CTASK) form where we have three user reference fields:Assigned To- Change Observer-- Change Reviewer--> The requirement is that the same person cannot be assigned to multiple fields.So, for example, if a user is s...
Seeking Best Practices for Approving Citizen Developer Changes in Catalog Builder
Hello Community,We've recently implemented the Citizen Developer program in our ServiceNow environment. As many of you know, Catalog Builder allows citizen developers to create or modify catalog items, and the system automatically generates an update...
