How to Use Variable Set in ServiceNow: Step-by-Step Guide Working with ServiceNow's service catalog can speed up your ITSM operations, but knowing how to organize your requests with variable sets can upgrade your catalog from ordinary to efficient. ...
Is there a way to view a users submitted record producer on the target table? (Similar to how you can view a standard cat item in the Request Fulfilment process for ITSM). I have a situation where we are looking to build out a large catalog of bus...
Hello all! How can I add a reference qualifier to the 'document' part of a Document ID field? For example, in the table field of document id, I selected incident table and for the document field i want to apply some customised filter condition so th...
I want to remove the 'Description' field from the side-by-side view in Knowledge Translation. After clicking the 'Translate' button, a form appears — I want to remove the 'Description' field from that form. Please help me with this.@Alex Coope - SN@...
When you Insert an image in an article. It becomes part of the Managed attached document. When the display attachment link is ticked. All attachments display in the article including the image inserted.Is there a way to hide the inserted image from...
Hi Experts, I am using below given code in background script to load Salesforce attachments from case table to ServiceNow Incident table and it's working and attachments are getting loaded but when we download the attachments and view the content the...
When you hover your mouse over this field, the description says,“An email will be sent when the certificate expires.”Where will this email be sent?Please tell me where the email address is listed.
Hi, Currently, I have a create request UI action on the incident button, once clicked it will navigate to RITM form and once the catalog item is selected, variables get reflected in the request details and after submitting, it generates the approval ...
Hey everyone, I'm wanting to display an assessment instance (specifically a GRC Classic Attestation) on a playbook activity card but I'm struggling to figure out how to achieve this. Any recommendations?
We want users with sn_customerservice.customer role to be automatically redirected to business_portal. This is done through SPEntryPage and works as expected. The issue with, when the user types /esc in the URL, it takes them to 404 page. Instead, I ...
I have encountered these below errors while moving the update sets -can anyone please tell me why its happening thanks
Hi CommunityWe want to enable live agent chat for now assist in virtual agent.Kindly let me know the process or configuration to enable live agent for now assist in VA ?We are using OOTB now assist in VA bot, and want to enable live agent chat for th...
Hello,I have installed Continual Improvement Management (com.sn_cim) Plugin its written that when the plugin is installed the dashboard 'Continual Improvement' will automatically come but its not visible.
Approval workflows are a cornerstone of ServiceNow's capabilities, empowering organizations to automate and streamline their processes. Whether you are working on incident management, change management, or custom applications, having a well-defined a...
While configuring connection with inbound I'm getting this error "Ignoring inbound email where sender is SMTP user:" and my mails are going in ignored state.Can someone help me in this. How can I resolve this issue
