ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Adding fields to Knowledge Homepage search

Hello, I would like to add one new field to Knowledge Homepage search results. Currently OOB visible fields are 'Knowledge Base' and 'Category'. ServiceNow HI support stated that adding new fields is not an OOB feature as Knowledge Homepage is not cu...

find_real_file.png

Resolved! ServiceNow incident outlook integration

We are investigating using the Microsoft Outlook plugin to allow users to create incidents from outlook.  The setup is pretty straight forward, but i cannot seem to find any documentation on how to configure it a bit better.  Some obstacles: The "out...

cannot export all roles from sys_user_role table

Hi there, I am trying to export the sys_user_role table.  In the table there are 1194 records, however when I export I only get 1187 records (note that I am logged on with admin and have Elevated Roles) .  There are obviously some rows that I cannot ...

mand02 by Tera Contributor
  • 1024 Views
  • 8 replies
  • 1 helpfuls

Order of commit for update set batches

Does anyone know officially how ServiceNow determines the order of applying updates in an update set batch.  For example, if an update is captured in multiple update sets, when those update sets are batched together, how does ServiceNow know which on...

Mark244 by Tera Expert
  • 2198 Views
  • 4 replies
  • 2 helpfuls

Error Message Resuming Course

I just started the ServiceNow training and took my first exam. I received this e-mail (Congratulations! You passed the RiseUp with ServiceNow Bootcamp Accreditation exam). Now, I have returned to the course. I clicked on "resume" but I get this error...

Geo12345 by Kilo Contributor
  • 383 Views
  • 2 replies
  • 0 helpfuls