Configuration Management Plan
Guide on writing a Configuration Management Plan for ServiceNow On-Prem.
Forum Posts
Resolved! Activity Tab showing emails sent unrelated to that record
I have my issue record under policy & compliance. I opened a record and found that it's showing sent emails unrelated to that record. And there are many such emails in the activity stream of that record. I checked on the sys_email table business rule...
META Field rules
We currently have META as a field for all of our knowledge base templates. We would like to be able to 1. Make Meta mandatory and 2. Be able to update the META field without having to check out the article. I have not found anything specific to this....
Disable Attachment Encryption for specific Portal's
Hello,Does anyone know, how can disable the attachment encryption on the specific portal, as we have few of them that are customised.The users that are using the portal get the pop up to upload and encrypt and upload without encrypt. I dont want that...
Resolved! How to convert Knowledge base reference field to flow instead of workflow
My current Knowledge base Publish workflow and retire workflow are referring to workflows in workflow editor I want to change them to refer to "Flow". Is there a method that I can configure so that the fields refer to flow in flow designer? or the c...
UI Scripts are not working within Workspaces in Xanadu Environment
Hello community, I am trying to create a script for workspace navigation, but it is not working specifically in a Xanadu environment. I tested the same script in a Washington DC environment and it worked correctly. For testing, the script is just mea...
Resolved! What happened to the Service Catalog Admin course/certification?
I took this several years ago when I became the catalog admin. Now I'm turning it over to someone else and I'm trying to find him some good training.
Unable to remove individual items from cart
Hello, I am unable to remove individual items from cart. I have gone through 'large_shopping_cart_v2.html' and compared code online for function c.removeItem and did not seem to have any discrepancy.What else could be the reason for this, please sugg...
Clustering/Grouping of user queries in NowAssist
Hi,I’d like to categorize and cluster user queries within NowAssist (Portal & Virtual Agent) to generate reports and dashboards for better insights.Please provide a detailed step-by-step guide to achieve this.
Case summarisation on PDI
Is it possible to test some of the itsm ai features on a PDI like case summarisation
ATF Script failure in Zurich
Hi Team,Currently we are experiencing ATF Scripts failures (around 37%) related to Custom UI and Page inspector.Custom UI has been working for us since Washington release and post Zurich upgrade these scripts are failing. More importantly, the relea...
How to create a manufacturer/vendor/company?
I created a new company, and a test company, neither of them show up in the 'Company' field of a Hardware record or 'Manufacturer' field of an asset. Both of those fields have 'CanonicalFilter' set as the reference qualifier which is looking at Data ...
Resolved! Workspace Experience: Highlighted Values not working
I'm unable to highlight a field in a list view. Note, this is a scoped application, although I thought that shouldn't make a difference. I used the Highlighted Values form. See below. My target field is named "status", which is a choice field typ...
Resolved! List Control not showing View option for non Admin users
Our user's don't have the option go to their List Control and select different Views. What setting do I need to update so get "Views" to display under List Controls? Screen shots show my view showing Views and other users not showing it.
The page you are looking for could not be found
when i use template List page to make a page in uibuilder Can someone tell me how to solve this bug? I have looked at the parameters and the template should have been used correctly. I don't know why clicking on the list cannot change the browser...
