How to send an record in excel format along with email notification
Hi, I have a requirement in which i want to attach record in excel format in the email notification. please help me in implementing this. Thanks & Regards, Kalyani
Forum Posts
Resolved! Preview Notification option on a Custom Form
I have a custom table and I am using that to send notification once a certain state is reached. Is there a way for me to give a preview notification that is going to be sent?
Resolved! Issue with Client Script not displaying variables
We have an ask to hide certain variables on a catalog item for the catalog & requested item view. It should only show up on the task form view. as per previous recommendations, I have created two different client scripts. One to hide the variables ap...
Before Query BR (or ACL) to filter records if user is part of a group that is referenced on the record
Apologies for the title, I couldn't really think of anything that would describe my situation in a simple sentence. Here's my current scenario: we have a few customers where we need to restrict the visibility of cases of those customers to a few sele...
Resolved! How to configure/create a new UI theme in San Diego ? Branding UI ?
Trying to create new UI theme to choose in San Diego instead of Default(polaris) and Dark. Not finding any relevant information on exactly how to do this in Product Documentation.Branding instances is something that almost ALL customers want and it s...
Ui builder - local data resource Return value issue
Unable to return value in the returns field of local data resource configuration im trying to return short_description,text(knowledge table) But those values are not shown in the output
Impact of overallocated ITIL License / Subscription
Hi,I would like to understand, what's the potential negative impact in our operation if we have overallocated the ITIL license / subscription?Will it deny other users from using the system?Regards,
Resolved! Question regarding inbound integration authentication
Hi Community, I have a requirement of creating Scripted REST API for a third party webhooks to consume. The webhooks request header contains a special signature (HMACSHA 256) and used to authenticate ServiceNow. Since OOB snow does not support Signe...
Resolved! How can we monitor MID servers with a scheduled job?
We had setup notifications in our system to let us know when the MID server status is down or up. The problem with this is that we're seeing the MID server go down and come back up within the same second in almost every case. ex. 10:42:13 the server ...
Resolved! How to clear the existing field values before the transform map update the values
Hello Geeks, Using a transform map, I need to update a list field with multiple values and with the help of below source field transform script, I am able to append the values as shown in below screenshot. Field map script : answer = target.u_backup_...
Resolved! If condition script on workflow
Hello, I want to use if condition based on value populated in var_employee_company_name. If the value contains any of the below word it should skip further task which I can skip based on Yes/NO output of if check I need help to write the script i.e. ...
Resolved! Location reference Variable not searching properly
Hello, I have a Location variable referencing to the cmn_location table. I have selected the following location, but if I just use the keyword it is not picking up the location. Example: I have selected 10369 Democracy Lane, some users may not know...
Resolved! isMemberOf not working in Workflow
Hello, I want to check if the RITM opened by field user is a part of "HR Intergration Group" or not. I am using this if script in workflow, but it is showing error . answer = ifScript(); function ifScript() {var name = current.opened_by; var grp = "...
Resolved! Not Extending task table for record producer
Hi, I have created one custom table which is not extended from any table. I created a record producer for the table and then added it to our company portal .After that when I fill the details in the form and submit it is showing "404" error . However...
Change tab title (Loading...) in Workspace - Page with iFrame component
Hi all, basically what I want to understand is how to change the Tab title of the Agent Workspace Tab. Currently when the custom page opens with an iFrame component directing to the Service Portal the Tab title of the Agent Workspace tab is (Loading....
