relationship table
Which table is the relationship table between RITM and Knowledge management?
Forum Posts
"This Knowledge Item has expired"
Hi, Have recently noticed that users are receiving the "this knowledge item has expired" message when looking at previous versions from the version history list. Before users were able to view all previous versions once the current published version...
What’s the Future of Data Privacy in an AI-Dominated World?
As AI becomes the backbone of modern decision-making, automation, and customer engagement, the question many organizations are now asking is: What will data privacy look like in a world fully dominated by AI systems? Traditional security tools—firewa...
Resolved! Error when saving a form "Custom state '' is not mapped to any state bucket."
HI, I am getting this error when trying to save info in a pm_project form record:Custom state '' is not mapped to any state bucket. Please contact System Administrator to verify the setup. I have already checked these links but the error seem not to ...
Adding sn_customerservice_task to Data Driven Visual Task Board (VTB)
Dear community, I am not able to create Data Driven Visual Task Board for sn_customerservice_task, as it is not available to be selected from the choices. Many thanks in advance!
cannot export all roles from sys_user_role table
Hi there, I am trying to export the sys_user_role table. In the table there are 1194 records, however when I export I only get 1187 records (note that I am logged on with admin and have Elevated Roles) . There are obviously some rows that I cannot ...
Resolved! Service Bridge Registration Stuck in Work in Progress
I have two instances that I'm trying to setup with Service Bridge. I have followed the documentation on https://docs.servicenow.com/bundle/washingtondc-service-bridge/page/product/tmt-service-bridge-2/task/service-bridge-v2-register.html I complete ...
Please help on the following error, "Error during insert of sys_user"
Hello,I have just performed data import into an existing sys_user table using transform map. The transform is complete with errors. I have checked to log and here is what I have found,"Error during insert of sys_user"There is no error code mentioned ...
Resolved! I cannot see icons in the Now Mobile app for catalog items
I set up the Now Mobile app recently and all of the catalog items had the default 'no icon' image (picture frame with a line through it), so i applied a couple of icons to test the design. The picture frame disappeared and left a blank space when bro...
Dictionary Override
I have custom table u_projects which is extended from task table. I need to display "Number" field on the u_projects table as "Project ID" using dictionary override as it should not affect anything on the task table.
Knowledge and catalog items
How can I connect the dots between a record producer used to capture knowledge article updates and have those updates automatically update the associated knowledge article?
Resolved! Add a prompt in Live Agent
Hi Experts,I have a requirement on virtual agent-I want to add a new prompt for the user when no agent accepts the chat or when the chat times out. The user should receive the following message: “Raise an IT ticket?” ...
Do we have below password age options or settings available in ServiceNow ?
Hello Community, Do you have an option/setting applied that relates to: Minimum password ageMaximum password ageLockout thresholdLockout durationThanksAshok B
Encrypt variable for all users, except members of the assignment group.
Hello,We currently have an active encryption subscription. I would like to configure on catalog item so that specific variables are encrypted for all users, except members of the assignment group. Scenario: When a Request Item (RITM) is assigned to t...
