hey, Can anyone advise how to create reports with Tags ie... i have a report of Incidents where some are tagged that Agents need coaching so report is based on Incident Table & filtered where "tags are applied" & sorted by manager (because i cannot f...
My understanding is that the cmdb_ci_info table contains Managed by Group field for the CI classes. I know how to use the Easy Import as well as Data Load/Transform. When I open the cmdb_ci_info table, only 94 classes are listed, but if I run a s...
Hi, I have a scenario where-by an encoded query is the value of a variable within a RITM: So when it comes to approve this within our Service Portal, the user will see the query as so: Is anyone aware of a way to get this query string to display in ...
Hi How do i configure the if 'none of these' option is selected in the carousel in the search for catalog item topic block that they can search again? It currently returns 'Selected null Should i proceed with this?' I've currently got an optio...
NaN issue has been observed when parsing a value '08' or '09' by using parseInt() . Though the existing logic was working fine for value between '01' to '07' number range. For ex. I have tried this sample code in background script of servicenow ...
Hi Team. What about accessibility at ServiceNow?how can a visually impaired use ServiceNow? he works in the service desk. This is a serious question. BR Michael
Cool people of the ServiceNow World... I have a Notification which, on the face of it, should ONLY be sent when an event is generated. It looks like this: But if I scroll down in the Notification form, and I look at the "Email Logs" related list, I...
Hi all, is it possible to edit or add an event to the "export" button in the UI Builder? (see image) i would like to export the list, but also with some extra data from other tables linked to the items in the list. I don't see an option to either a...
How can i change the View in the OOTB Workspace? In the Backend i can create different Views for example different users For the OOTB Workspace there is only the "workspace" view. How can i change that? Thanks for your help. Sandra
what is the relation between Request, Request Item and Task .When a Task and a request item gets created automatically ? Please provide all possible cases ?
Hi, I have some client script to calculate value.The script was run correctly but when I save the form, the total number was not correct. The value in one filed was not saved. I tried to recreated the client script, some time it fixed, but another sc...
Unable to perform a simple task of saving a customized list view. Documentation shows an option to save a "View Name", which is not visible to me. I tried elevating role or changing my role to an ITIL User. Need advise.
Hello Team, Many users were having homepage in Rome Version and with San deigo it is not longer visible. How do I set specific Old homepage/dashboard as a homepage for specific user as before. Please advice.
Title! I can't find anything in the ServiceNow documentation online, just new and old posts. I would love to know more about this table.
I have a requirement to create a task if date field is empty. I have created an custom Action and it is returning true when date is empty which is correct but, when I called the same Action in the flow it is always returning false value which has to ...
