We have CSM installed and it comes with a Consumers table. At first glance, it looks like it's the opposite of the Contacts table to hold user accounts for individuals not associated to an Account. When I looked at the table structure, Consumers does...
Hi All, I wanted to know what does the below roles do in servicenow. And also If I have admin role then do we need the below roles to be added or not sn_doc.reader sn_doc.writer sn_templated_snip.template_snippet_reader Thanks,
Is it possible to hide an activity after completion in a Playbook? I know there are settings to hide inaccessible activities and those that are pending but for a playbook I have, I'm using a wait for condition activity as a barrier to proceed in the ...
Hello, I'm fairly new to the ServiceNow platform, I was tasked with creating a custom Delete, and stationary "Edit in Catalog Builder" buttons. For the Delete Action UI, I've tried the following script but doesn't seem to work: Action name: sysverb_w...
I would like the Rejection comments from a Group approval to copy to the Approval History of the Approving Document. Flow only allows specified individuals, groups or manual approvers. We have been using Workflow Editor and the Approval User option u...
Is there a way I can configure the list applications and modules on Service Operations workspace ? We use to configure this easily for agent workspace but unable to find the list components other than List page on the Sandiego instance
Hi all, I`m creating a flow where the trigger is Service Catalog. Only a few workflows are appearing in the Flow Designer "Call a Workflow" flow logic. All workflows are active and published and are within the global application, on the sc_req_item t...
Can we achive this globally, like i do not want to use trim() method for all the string fields one by another, is this possible that i make some changes in the instanse and from that time all the string fields in my system will have the capablity to ...
Hello folks, I want show a hyper link if value is not empty. Can you please help me to correct the below script. <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> ...
RHEL9 just released lately. Does MID server process supports RHEL9?Please advise
I have a case in our Change Management where if a change gets rescheduled we kick off a new flow. The prior approval tasks are getting cancelled properly via a script, but when the new flow does the ask for approval for the group it is skipping that ...
Hello there, Can you add an alert message to a Catalogue Item via servicenow portal using Flow Design? If so, please kindly provide the how to? I am looking to create a Flow Design for one of our Catalogue Items. The scenario would be if a Requester...
When a user submits a catalog request using our web portal, (this is done using legacy workflow), depending on the catalog variables the user selects, an "selected email" is sent to the user. The emails sent are done using Flow Designer and not work...
Hi, We are trying to restrict displaying retired KB articles by using "query" business rule but we want to trigger it only for searches within agent workspace. Can anyone please help us regarding it. Please suggest to me. Thanks, Pratik.
Do instances restart with some regularity? If so, is there a way to see a listing of when instances of completed restarts? I'm spotting some logs and behavior sporadically, and my current theory is that a full system restart seems to clear out the is...
