Export topic flows
Hi team, Is export and import of topic flows are possible? Thanks and Regards Luthfa u
Forum Posts
Resolved! Export topic flows in virtual agent
Hi team, Is export and import of topic flows are possible? If yes, we would be able to upload a topic flow in some other instance right? Thanks and Regards Luthfa u
Resolved! How to properly override the delete button of task table in a custom table extended from it?
Hello, I just tried creating a custom UI action for my custom table extended from task table following the documentations. https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/list-administration/task/t_OverrideOr...
Resolved! Cannot pick up an application or update set in Next Experience UI
Hi all, I have an issue when logging into PDI, I cannot see the global icon to pick up the application or update set as below. I'm trying to use Preferences to open it but not work. Could someone know how to activate this icon or turn it on? Thank yo...
Resolved! How to add a new line in the toggle scripting feature of flow designer
I am using toggle scripting for a description field of a catalog task and am trying to add a new line between my text. Below is my code and the dashes (--------------) are where I need to add a line break for the text to be on a new line. var domai...
Service portal background image is getting blurred
Hi, whenever i upload any image in background image of service portal , it get blurred. How to upload clear image in that. Thanks in advance.
Resolved! How to include variables on SC_TASK form using script?
Hi Everyone,I had a requirement to create number of catalog tasks in my workflow dynamically.When I say dynamically, I mean number of tasks to be created was determined number of values in a list collector variable of the catalog item.Obviously, one ...
Does it cost money if a deactivated user remains in a group having ITIL/Approver role.
Scenario:User A is deactivated, but part of Group ABC which is having ITIL or Approver role.Does user A still consume license and it cost money or not?
"An identifier or literal is invalid" JDBC error
Hello, We're experiencing issue with one of flow action step, where we're receiving following error "An identifier or literal is invalid". The strange thing is that this error only occurs in our production instance, not in dev and test instances( the...
Confirm Box (UI action)
Hi,all I would like to create a UI action to place a confirm box on table[u_test].The content is confirmation of saving the record. If Yes, the record is saved, and if No, it is treated as canceled and returns to the record form.Would you please give...
Is there any way to restrict choice values displayed in "Custom with Label" type of variable on the record producer?
Hello,I created a custom choice column "Subcategory" to Change Request[change_request] Table and added this and "Category" column to Standard Change template so as to select subcategories on "Change Request values" variable in the "Propose a New Stan...
How to make list view field un editable
Hi Expert, I want to make the field in list view un editable based on the condition. Please advise how I can achieve? will it be done through only ACL.?Please advise. Below are the 3 user cases UC1GIVEN THAT, I AM an XXX userWHEN I open a list of SCT...
How to monitor workflows for errors?
Dear community, we have ~ 80 service catalog items with 80 workflows that run several times per houre.If a workflow aborts (script error, task error, etc.) we want to receive a notification, because someone has to investigate then.I read in the docum...
Resolved! Looking for confirmation for 'Data at Rest' encryption in ServiceNow
Hello, I am just looking for a confirmation. For the question - 'Is ServiceNow Data encrypted at Rest?' The straight answer what I know is - OOTB data at rest is NOT encrypted, but ServiceNow does provide customers with optional methods (paid featur...
Resolved! Remove items from the header in the Employee Service Center
I'm trying to figure this out but I can't seem to find answers in the usual places. I'm looking to customize the header menu in the Employee Service Center page. I'm looking to remove and add as needed but I can't seem to find the right method to do ...
