Run scheduled imports for a data source daily at 12 AM EST
Hi, I want to run a scheduled import for a Data source daily at 12 AM EST. I couldn't get this done as expected. Could anyone please provide a solution for this? TIA
Forum Posts
Resolved! How to change the style of a specific field using JavaScript based on a condition?
I want to change the style of a specific field using JavaScript based on a condition using Client Script
Resolved! Survey is triggered multiple times.
Hi, We have migrated the legacy survey and could see that the survey email notification is sent even after the incident is resolved once. The survey is sent once when the incident is resolved and when the user tries to edit the same incident the new ...
Resolved! How Can I Call A Workflow From A Script?
I am wondering how I can start a workflow from a script? I've seen various examples on community, but nothing that's really making sense for what I'm attempting to do. In my script, I'm looking for records that are going to expire in 60 days. That pi...
Resolved! How to add html tags to description field of a service catalog item?
Hi All,I have got a requirement where I need to be put HTML tags to the description field. This is because the catalog items are being pushed from a third party system using a web-services integration. I know you can edit this using the features avai...
Resolved! Best practices for disabling an Assignment Group - Identify automation associated with the group.
Before disabling an Assignment Group, how would one go about identifying any automation (record producers, scheduled templates, workflows, etc) that may be creating/assigning tickets to the assignment group? Also, is there any need to move the Closed...
Resolved! Force "current" user logout from UI Action
We want to enable our user's to decide on their own if/when they change over to the "NEW" UI (Polaris). (Don't understand why this isn't built in like it was for the UI15-16 switchover). Simple approach to this I thought would be just a UI Action on ...
Getting error while accessing the docs.servicenow.com
Hi, I am trying to access the docs.servicenow.com but getting error like below, Can someone please help me to resolve We were not able to display the page you requested. TypeError: $(...).tooltip is not a function TypeError: $(...).tooltip is no...
MFA on dev instance
Hi, has anyone come across this issue and knows what the cause is or how to resolve it? Tried using Google & MS Authenticator on iPhone. Tried changing time zone settings on instance an mobile pone - no joy. Thanks..
Resolved! how to auto-populate from date and to date (15 days from from date) in record producer using catalog client script.
I want to auto-populate a field using catalog client script.
Resolved! How to separate announcement widgets in the service portal?
I would like to prepare two announcement widgets on the service portal and divide the contents to be displayed according to the contents.For example, create a category field in the announcements table.Use this category field to separate announcements...
Create a Requested Item for an existing Catalog Request using Flow Designer
I can think of a couple of workarounds for the following issue, but wanted to know if I'm missing the "right way" to do things... I am building a flow that needs to generate a number of Requested Items based on a condition. Because the condition wil...
Service Portal Announcements & Screen Refresh
When creating an announcement for the employee service center (ESC), the banner announcement doesn't show for anyone who already has the ESC open....even when navigating between different catalog items and menu items/ favorites etc. The announcement ...
Resolved! Send email to new added user is Glide list filed
Hi I have some glide list field which can let the user read the incident ticket.For example, Able Tuter, Abraham Lincoln, Adela Cervantsz are already in the list, and when I added Beth Anglin to the list, I want to send the notification to Beth ON...
Resolved! Zing to AI Search transition
We are looking to switch over to AI Search but first we have some questions. 1. Are we able to enable AI Search but continue to use Zing while we test the AI Search configurations? 2. Is AI Search an additional widget and not a full on replacement o...
