Hi All, I've been stuck on this task, where I have to display knowledge articles on Knowledge homepage which contain custom variables. The kb_view UI page has the following HTML code which displays data on Knowledge Homepage. The same implementation ...
Hi, at the moment we have a Client Script which highlights Incidents when the Caller or the "Affected User" (u_affected_user) is VIP oder IT. At the moment we use fields in the sys_user table to indicate this. Now we want to check if the caller is m...
Are there resources available to understand the setup process
in global ,i user gs.getSession().setLanguage() to change language Is there a similar way to change session language in scope application
Hello, I am trying to write a fix/background script to find all duplicate records and then merge them. I am not sure how to really do this. Records will be uniquely identified using 3 fields from the table and the most recently updated record will be...
I am trying to set a field value based on a variable on catalog items. Can an on insert business rule access catalog variables to set field values?
We have sensitive data that we're trying to scramble after the clone is performed, and we're planning to use Post-Clone Cleanup Script to do that. However I wanted to know how and when the post-clone script executes in a multi-node environment. I kno...
Hello, I’m launching a form field page in UI Builder and one of the functions we were really excited about was the Journal field to keep track of comments from client to technician. Unfortunately upon launching the form we see the message “Field type...
Hi, TL;DR: I'm looking for a way to: 1. Trigger an asynchronous REST message when saving an Incident under certain conditions2. Capture the result of that REST call3. Update the incident that originally triggered the REST message with information fro...
Good Morning, We are trying to find a Rest API that will link the "sc_task" or the "sc_req_item" tables to the variables and the answers to these so we can create a report in PowerBI. I believe the table is "sc_item_option_mtom" but I am unable to fi...
I am using LDAP Servers to query data from our Active Directory, and at the moment we are not using a MID Server. Concerning the Login distinguished name we have to recycle the password on that account every few months. We have to manually update the...
As incident is created SLA gets attach to it and as I create child incident to that parent incident. Same SLA should be attached to child incident. How would I get this?
We have Lumen integration in place in our instance. I want to find the integration configuration. The team who implemented the integration is not working with us anymore and there is no documentation present for this integration. The integration cre...
The Now Support KB article about Log4J (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000959) says: The MID Server, similarly, is not vulnerable to this exploit but does contain an unused, but potentially vulnerable, versio...
Hi,Does anyone know how I could configure the Virtual Agent greeting, that it could recognise where the conversation was instigated from, ie Portal, Microsoft Teams or Slack. The reason I wish to do this is because frustrating all three apps have dif...