Hello,Good Day,Can you please help me in achieving the below requirement - In the customer_account form in 'Case' view there is a related list for Incident, as given below- How to update the 'Incident' related list tab on the Account form to filter ...
I have a custom table in ServiceNow named ai_use_case with a custom UI action that calls an external API to populate fields in the table's records. I want to integrate this table and its UI action functionality into the AI Control Tower. I’ve tried v...
We are on the Jakarta version and suddenly when I use the editor or when I use the source code with the <strong> or <b> html tags to bold text, it appears bold in the editor; however, if I click View Article or print the article, the text is no longe...
Hi Team, Currently, we are using our Prod instance to generate reports and also some third-party pull records to generate reports through the API, and sometimes it gives a timeout error, depending on the data. Does ServiceNow provide any Reporting Se...
Im working on a scheduled job that only needs to run on jan 1 each year, is this correct:
Hello All,Dictionary info is not showing up when i right click on a field in a form and click on show field name .What might be the problem, can any one help me in fixing this...?
Hello everyone,I have a question regarding licensing:- If users have the itil_admin role, can they also have the announcement_admin role without incurring additional license costs?-If users have the itil role, can they also have the announcement_admi...
Hi.I want a widget to filter from and to date for my list report which is added to dashboardAny OOB widget please shareI see there is such widget in Platform analytics, but i want the Dashboard with reportsAppreciate any leads. Thanks,Yaseen
Hi Team, I want to send approval reminder for particular catalog item on the 10th,11th,12th and 13th of the month Can we achieve this using flow designer? Thanks,Yaseen
Hi all, I am trying to write a generic error handler for flows that should cover if for example a task is skipped, fails or not resolved correctly (as stated so in the business requirement). If an error occurs an incident should be created. The creat...
I am exporting report for RITM's but variables are not visible ? how to achieve this?
So here is the context. I was trying to move some records from core_company table on my dev instance into the customer_account table on the test instance. To do that I first changed the table tag in xml from <core_company action="INSERT_OR_UPDATE"> ...
Hey,Could anyone please advise on how to get the display value for any reference field (CI field) using the onSubmit Catalog Client script?Using g_form.getValue('u_device_ref_1'), I am getting the sys_id of this fieldAnd with g_form.getDisplayValue('...
Hi Community,I'm a bit curious about how ServiceNow manages to update reference fields after restoring an archived record in cases where the 'retain references' checkbox is unchecked. The documentation says that if 'retain references' is unchecked, S...
Hi -I have a data driven VTB that we are using for workload tracking. I have a filter setup to only give me a subset of incidents on this board. Is there a way to hide specific swimlanes either as a global preference or hide any lanes where no resu...
