Hey all,I have a requirement to when a case is created with channel as web and Transfer to agent as false, it should wait for 24 hours. After the time is reached it should check the created and updated time, if it's greater than equal to 24 hours res...
Dear all, Do you know how we can export a record in PDF? In UI16, we have the this option to download a single record into PDF format. By in Workspace, such option does not exist in the form. Does anyone know how can we generate PDF in Agent W...
The ServiceNow tips and tricks article I have created for myself by going through other community articles posted by users e.g. Maik Skoddow. Please utilize it if you find it helpful.1. KB0713711 The 'Unique' checkbox on the Dictionary Entry record ...
For ex. Suppose i have this breadcrumb on the data table instance definition & i just want this breadcrumb to be fixed so that users cant click on all & remove the filter & see the records without this filter. How can i do this? Pls help
Hello, We have a user requesting read access to the Task table via REST API. How can this be achieved? Our task table is already flagged to true for "Allow access to this table via web services". He also mentioned he only needs to send GET requests ...
ServiceNow Request Management is a powerful tool that streamlines the way organizations handle service requests, ensuring efficiency, transparency, and satisfaction for end-users and stakeholders. However, its effectiveness depends on how well the pl...
I have created the contact button in the service operation workspace Requested item table Record Information section.If I click that button, I am able to see the requester for details. It already exists in the incident table. So, I have used the UI b...
Hi Everyone,Currently I am working on SOMT application, I want to transfer data from my customer order page to Product config sub-page. And from there I need to call Open state management to set characteristic value. Is there any way we can access cl...
Can someone help me out in How to create, update, delete, add/remove members in a shared mailbox Automation using ServiceNow
Our customer is using ITSM modules only. They have a small inhouse team to work on the platform, doing very small customizations. Now they are interested to know if they are utilizing the platform to the fullest, any process gaps etc. (with current m...
Hi! Newbie here to Knowledge Management. In our knowledge reports there is an out of box column for views "View Count". I'm trying to determine if that is just a count of views for the latest version of that knowledge article or if it is a cumulative...
I have created one custom table. And deleted the table using delete button. But I could not find how do we recover the deleted table
Hi all, I am working within a custom workspace built in UI builder. One of my pages has a list menu component that controls a list component. I would like to be able to click on the link on each record in the list component to open the record, but th...
Hello, I have a UI Action that is used to add days/weeks to a date. It uses a prompt. A user can enter a number. That number is passed to a script include via glideajax. In the GlideAjax, I perform the calculations. This is working, but the issue I a...
Why can't I change Flow designer to run as System? I have this flow Run as User who initiates session but need to change this. I checked documentation and I should be able to change it like in this screenshot: But I don't have the option.... Also t...
