Copy reports from one Tab to another within same Dashboard
How to Copy all reports from one Tab to another tab within same Dashboard
Forum Posts
Resolved! How to add HTML Content to Invitation Notification?
At a given notification of Type "Meeting Invitation" I want to add a HTML body. Normallythat can be done by adding the line X-ALT-DESC;FMTTYPE=text/html: to invitation content. But how can I reference there the HTML Message of the Notification or th...
Resolved! HOw to change color of the instance
Dear all, I am learning service now and i would like to change the collor of my dev instance but could not find how. I have seen in a document that I should go to Navigation Menu>Content managmennt but I do not see any colors field here but a bunch o...
Resolved! A workflow that paused until a custom button has been click
The management system in the company requires that some of the users should notice that some instance happened but does not get involve the instances.I've tried to view on the watchlist but find that it is not able to track whether the users confirme...
Send survey after every 5 closed incident?
Does anyone know of a way that a survey can be sent out after every 5 tickets that are closed per user? Where would scripts have to be added?Thanks in advance.
Get the value of a Request Item in a Task UI Policy
Hi GuysSo I know this is long winded. But I need to get the value of a field that is set to only be visible in a task (from a Catalog item).So e.g I create a field called Serial ID.I need to have it so that in the task if the serial ID has been enter...
Resolved! Can someone explain how Duplicate CI's widget are working?
CMDB Dashboard > CMDB View I am trying to learn the logic behind the Duplicate CI's widget. How the Duplicate CI's work? If anyone knows please share it with me. Thanks, Rajini
Resolved! Making Attachments Mandatory on Record Producer When a Checkbox is Checked
Hello ServiceNow Community, I'm seeking some assistance with a specific requirement on a Record Producer. Here's the scenario: I have a checkbox variable on my Record Producer called "Mentioned information is correct". My goal is to make attachments ...
Subflow - Input type as "Date" is not working
Hi, I'm trying to create variables of type "Date" as inputs to the subflow. But when I'm trying to test it, it doesn't give the option to choose the dates from the calendar. Basically the calendar is not popping up.PFB the screenshot for reference. ...
Is it possible to show Modal in List View in Classic UI?
Pretty much the Subject. Can we show custom Modal (or even a simple Yes/No Modal) in List view in Classic 16?
DUO Admin Panel Integration with SNOW
We are integrating Duo Security with ServiceNow (SNOW) to raise automated tickets for user-failed logins. Any links or blogs I can refer to would greatly help. Thanks,Ananth
How can I detach Knowledge article from an Incident?
I would like to detach the knowledge article attached by our Predictive Intelligence similarity Job. I would like to do it through UI. I am using the latest Washington DC version. Is it still possible ? If possible what access is required for this?
Demohub "This Narrative is not part of this instance current release..."
Working in a Vancouver instance with Demohub installed and I used Virtual Agent to execute the Demohub sync. It upgraded Demohub and synced the content. After all the updates, none of the narratives are accessible:"This Narrative is not part of this...
Interaction is not getting re-queued after it is timeout from all agents in AWA
Hello Experts, I am facing an issue with Interaction routing in AWA, below is the configuration: I have a custom queue and I have created an assignment group with 2 agents with timeout of 1 minute..Steps:When the interaction lands in the CSM Workspac...
