We are using the "Standard Ticket Configuration" that was new with the Paris release. On an incident in the portal, there are Actions OOB that include Resolve, Close, and Reopen. Has anyone successfully created an Escalation action? I know there wer...
How can we change the color of widgets (icon links ) i.e., (color of request something,knowledge base,....) to WHITE in service portal as there are only few colors recommended as icon,default,primary,success etc.,,,
Hello, i have a variable of type label in which i want to show the word 'mandatory' in red colour for better visibility. Can you please guide me how to do that for service portal & CMS portal?
Dear experts, Relationships:Adding a Reference field on table A that points to table B, creates a relationship that ServiceNow can understand. This allows you to add a related list of records in table B, that displays the records from table A that ar...
Hello. We've just recently discovered that anyone can view an article in the Outdated workflow state in our knowledge base. We do want most of our articles to be publicly viewable. However, after we revise and publish an article, it seems like only t...
How can i grey out(readonly) the "state" field at RITM(requested items) level once a RITM(requested Item) record is completed. so that once it is completed, not one can change the "state" of the RITM. in this picture, just like "stage" is greyed out...
I do not see a whole lot of conversation on this topic, and maybe it is just because I am somewhat new to the ServiceNow experience. In any given instance the Clone History table shows where THIS SOURCE has been cloned TO. That is great informat...
Hi, We have state field on asset table, i want to revert that field value back there are around 1000 records updated the state values how can i achieve this? I have audit enabled for state field as well. Thanks Tanushree
Hi, I'm trying to reach this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535650 But it says: This article is no longer available. Please use Search to find the latest content So I wonder if anyone knows th...
Hi mate. please tell me, About How to Importsets process kill. I create below described structure. ----- API → Data Source → Temporary Table → Tranceform Map → Target table ----- LoadData⇒TransformMap behavior is suspicious.And Table Transform Map's ...
Hi, The process actual start date is in the 'date' type and request created on is in 'date/time' type.if i write script it doesnt show the output.I want a code whether it can convert into date type or date/time type. The code is var gr = new GlideRec...
Hi CommunityWe have used Integration hub and we are fetching data through integration by using Flow-designer, We recently faced an issue of size limit as the data fetched is exceeding 5mb so as an interim solution we created a system property and inc...
I am on the users' page and would like to select all the users on that page and delete them. Is there a "Select All" function so I don't have to check every checkbox on the page individually?
I want to pass below job names as an Input request of PUT method of REST message which is in JSON format having “${env}” in the name of Jobs. It is observed after sending the request, “${env}” gets ignored and third party application database gets up...
Do we need any role ,who can access email client or all can see/use it. Please provide a solution.
