Exporting Knowledge Articles
So we have a need to essentially bring articles back out of Knowledge... is there a way to export articles to a word document or good format other than just exporting the list of articles and attributes as a table?
Forum Posts
Resolved! Customize the Next Experience UI
Hello! I'm wondering if I can customize the Next Experience UI? I want to change colors in the new Polaris theme. As of today I'm using the Basic Configuration UI16 and when I try to make changes it doesn't seem to apply in the new interface. Any id...
Make it possible for users to have multiple emails registered
Hi everyone! I have a use case in which I need to make it possible for users to have different email addresses in the system so that, for example, they can reply to a notification about an Incident from any of their email accounts. Browsing Community...
Resolved! Need help clearing a String variable in an Update Record in the Flow designer.
I've got a weird issue. A final step in a flow I am building is to check for records in sys_user where the "On Leave" flag is false, but some other fields are not empty. My first attempt was this. Works great for the Leave effective date and Leave ...
Resolved! MID Server Specifications
We are looking for anyone with a MID Server to give some base configuration sizing for Windows Server - everything is so open ended with sizing in documentation we would like to hear what others have done. Business size is Medium/Small in most compa...
Resolved! What is the best way to get current user's email from GlideSystem?
Hi Community! I initialize a catalogue item variable using javascript:gs.getUser().getEmail() to get current user's email. But if the user updates the email address, I don't get the new one. It seems I can reproduce this using a background script: gs...
Resolved! Condition of inbound action - email.direct
Hi , Could you please help with inbound action if user is not in user table? I have inbound action that would like to process if coming from certain email address. I put in condition the below condition but it keeps skipping the rule. email.direct.to...
OAuth outbound Rest message Error unsupported OAuth grant type 'Resource Owner Password Credentials'
Hi, I have created an OAuth profile to authenticate external system from ServiceNow and the grant type is "Resource Owner Password Credentials". When I click on Get OAuth Token I am seeing the error: "Unsupported OAuth grant type 'Resource Owner Pa...
Resolved! Extend cmdb_ci and task for free?
We have a process that we are looking into moving into ServiceNow. We think that it would involve the CMDB and Task tables. I have not been able to find a straight answer online about extending those tables. Does extending cmdb_ci count against licen...
Scheduled job access
Hello All, I want to provide access for Scheduled jobs to the users to create recurrence cases, incidents e.g. daily weekly monthly incidents using standard templates. At present scheduled job module has "Admin" access but I dont want to give admin r...
Health Scan Score
Percentage of health Dashboard for our instance is poor because of heavily customization . we would like to increase percentage of health Dashboard . what would be an options apart from customization which will help for increase percentage of health...
ATF - Field state validation for variables on the RITM form.
I am trying to validate a variable is read-only or not on the RITM in UI16 using ATF. From the "Field State Validation" or "Field State Validation (SP) " steps, unable to set the Variable in "Read-only" condition. If anyone knows how to select the v...
Resolved! Retain existing values using field map script
Hello, Is there a way to retain existing values of the field when using a transform map? My requirement is for example I have this record on group table: group name = cab approval type = itil Then I'm using transform map to update this record. The da...
How single assessment/survey can be taken by multiple users?
How single assessment/survey can be taken by multiple users?
Api limit consumption - performance
Hi, Im looking for information about the limit of APIs that can be consumed by second in order not to affect the performance of the instance. My customer is looking to have 10 integrations for CSM, a mix of inbound/outbound/bidirectional such as What...
