I am a Learning Credit Manager / Training Admin for my organization.We have enrolled few members to receive learning credits for service-now courses, how can I ensure that the course they enroll comes for my approval as a training admins. Currently, ...
Hello, I'm at a bit of a loss. There is supposed to be an option to choose if certain fields should be coalesced on a data import, however I don't see the option on the Transform Map or Mapping Assist forms. I want to coalesce on Category Descripti...
Problem Description: Being part of the Cloud Dimensions CMDB implementation team, using CI Class Manager, you are tasked to update the Windows Server class with a reconciliation rule that achieves the following: - Windows Server record in CMDB with ...
We have edited the default "New Article" template that is applied to new articles in the knowledge base. This template is applied correctly when a user navigates to Knowledge -> Create New. However, when a user navigates to Self Service -> Knowle...
We are trying to make the host name as the Display value in a table called "cmdb_ci_db_postgresql_instance" table which is extended from cmdb_ci table where Name of the CI is the display Value at present. We tried to change the display value in th...
Hi @Ankur Bawiskar I have requirement to remove special characters from Phone number . I have attached link below . Link - https://carear.app/#/s/dl.htm?serviceNow=true&id=WO0010026&name=Virendra%20Dwivedi&table_name=wm_order&table_sys_id=671e9e3c4...
I have this user criteria with the script below: The script is correct but when I impersonate a user that matches the user criteria and open the article below which he should not see the article, he can still the article on self service knowledge ...
Hi All,I had faced some troubles while doing some service Portal Design works. Those are the followings:I want to show the Timeline page in a Service Portal page.I want to show a calendar view in Service Portal. (Like On Call schedule). ...
Hello, I have a requirement to prepopulate fields from a UI action to a new record. The UI action creates a new shell record that is not saved until it has been filled out. Now, I need to prepopulate the fields from my current record to the new recor...
Our instance is currently only for internal users and it uses Azure AD for Single sign on(SSO). As external user self registration functionality is available for service portal without customer management portal since Paris, we wanted to create a new...
Hi, we want to copy the values from journal field to string fields , work notes(journal input) to description and custom comments(journal input ) to short description.Only 1 field will be filled at a time,and other will be empty.so we have written th...
I am getting an error "Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_avi_controller cannot be created since there are no attributes defined. Debug pattern to understand why no attributes have been assigned." when executing the "...
I'm building a simple flow where I'm creating an incident record if the email address of a user record (sys_user) changes. I have a question on how to use previous and current values from the Trigger record to build the description in my Create Incid...
How do I create a UI Policy that executes only if the record already exists (i.e. !g_form.isNewRecord())? I want assignment_group to be mandatory if the record exists, but not mandatory if the record does not exist (because a new record will have ass...
I have source field called as u_client on which I have set coalesce as true with name field on cmdb_ci_server table. The issue here is that there are duplicate records in cmdb_ci_server table where the transform map is updating the retired record and...
