I was wondering what the $J means in this javascript excerpt? $j('title').html("${gs.getMessage('Create Article Translation')}"); $j('div.editable-html-field').find('div[id ^=kbblock][id $=kbblock]').each(function() $j('div.editable-html-field').fin...
Have created a variable set for the catalogue item: Software. This includes variables with Checkboxes. When I add multiple choices which popsup when a variable checkbox is ticked, the variables below it move down under another 'options' label. Please...
Hi Everyone, We have attachment widget on the knowledge article page as shown below. I do not want to show image attachments on that widget but still needs to display those images on knowledge article content page.I need to show only attachments othe...
Email sending & recieving is enabled with no issues according to System Diagnostics > Email Diagnostics. My email server is POP 3 (hotmail) and the user that I am trying to mail is gmail. Email sits in send-ready for a while then chages to send-ignor...
Hello dears, We would like to implement cookies management as part of GDPR regulations on our portal. I want to know if anyone has already done this development or if there is any existing OOTB functionality already ? You can see an exemple of what...
Hi My Workflow just creates as catalog task whenever a RITM is created. Now How to set values of RITM State value based on Catalog task state value in a workflow Like if Catalog task state is Closed Complete, RITM state should be closed Complete ...
Hello Guys, i just have a problem in flow designer. after the json parser action i want to use the array object in a script step. However the script runs into an error: invalid return type: com.snc.cobject.ComplexObject. It looks like that the ...
I want to connect Teams and ServiceNow using Visual agent. But , below message is displayed. Now Virtual Agent Hello, I'd like to help but I'm not set up yet. You need an active ServiceNow account to get access to everything I can help with. Plea...
Hi there, We are currently integrating ServiceNow with Workday using both SOAP Web Services and REST API’s via Basic authentication. However, we are now planning to implement Mutual authentication using X.509 Certificate. We have gone through the be...
Trying to use a mail script inside the body of a notification called 'Catalog Approval Rejected' that runs off the sysapproval_approver table. In the 'Who will receive' I have Approver and 'Approver.Opened by' but I also need the Requested For, which...
Hi ! I tried to use AngularJS Material in a widget. For example I tried to reproduce the 'Basic Usage' input in a widget : https://material.angularjs.org/latest/demo/input So I created a widget with the code below, according to this page : https://...
Use case: I want to activate Agent Assist in Agent Workspace to be visible on interaction record to be able to do knowledge search from interaction directly. Using knowledge from interaction is needed for agent to check if the interaction should be e...
I am trying to display the Label instead of the value. I have the current email script and it is displaying 1 instead of Opentemplate.print("State: " + gr.state+ "<br />");
I am trying to update email, phone and location only if there is no existing value for the field. I see that existing value is being updated by new value. Please let me know if I am missing anything. I created a transform map as follow I have the f...
Hi All, We have just upgraded to Paris release but come across an issue with the Service Portal announcements. No announcements were displaying and when checking in the browser console I could see a 500 (internal Server Error). Having a quick look ...