Quick Messages dropdown is not showing in email client.
Hello, I have added quick messages fully filled out and email client is enabled but I cannot see the dropdown. Any assistance would be appreciated. Thanks, Chad
Forum Posts
Resolved! Is it possible to get Previous URL in ServiceNow?
Hi Guys, Is it possible to get previous page URL ? Basically we have a scenario. We have a table say 'problem' and have a related list as 'incident' table. So, if i click on one of related incident it goes to incident table. Here can we get that pr...
Resolved! Auto populate service catalog variable with requesters information
Hi,I have a catalog item in which there are variable like Requster Department, Requester Manager all are single line text type. When requester selects the catalog item from service catalog these variable has to be auto populated from user record. Wha...
Resolved! How to change button colors on Service portal
Hello I have to change the Button colors on the portal, I have a default primary color for branding set, however i want a different color on the buttons. How can i acheive this?
Resolved! chat queue routing
Hi all, On the ess portal I want to give a custom link on the page which when clicked opens up the "chat" dialog box and the chat is routed to the correct assignment group based on the users country.Any idea how to achieve that. I can not hard code...
Cant view certain fields in survey report using asmt_metric_result
Hi all, Ive made a report to display all survey results on the asmt_metric_result table. It works on my admin account, however when i log in as a user there are fields missing. Particularly instance.task.number, instance.task.short_description, insta...
Service Portal Accessible to External Users
Hi Everyone,We already have a Service Portal built up with SSO enabled. There is a requirement in our Project to implement another Portal which would be accessible to external users(Those users who are not present in our Now instance). We are plannin...
What is the difference between Count and Count Distinct?
In Performance Analytics, on the indicator you can set the Aggregate to Count or Count Distinct. What's the difference?
Do anyone know how to restore Favorites that are once deleted ?
i have reset the password for one user some how the users Favorites are deleted can anyone help to restore his favorites
ignore true for transform map
For trasnform map, if you have onbefore with order 100 with ignore=true and one more onbefore with order of 200 with GlideRecord code to update the record, it seems order 200 onbefore not getting executed. What is the reason? Appreciate it. I am ...
Resolved! Catalog Item - Why users are not able to see a reference field to a table but admin can
Hi all, I am using a reference field as below in my catalog item. On the portal I am able to see this variable in the catalog item and the options / drop downs but users see empty. Why would this be? This is also happening to another variable for ...
Resolved! how to change state value while click on state button on form using script?
I need code for changing state value while click on state inprogress button which is created on incident form
Resolved! Connect Support conversation history logs?
We are upgrading from Social IT to Connect Support, but i am unable to see where is the chat history is now logged? It used to be under the chat_message table, please can someone advise where this is recorded. Thanks in advance.
How to create a private task?
How to create a private task?
Resolved! Transaction cancelled: maximum execution time exceeded error getting in sys_user API
Hello, In service now when I am calling sys_user api with pagination limit 10000 which is default in in document, getting this below error. I am getting 8461 user account in response and then this error - {},"error":{"message":"Transaction cancelled...
