Hello everyone, Does anyone know an effortless way to make the Service Portal show an alert or something written in the header, like DEV PORTAL, for example?Sometimes, after cloning PROD over the lower instances, the DEV portal looks the same as our ...
While fetching data from API, I am getting this error : com.glide.ecc.ECCResponseTimeoutException: No response for ECC message request with sysid=** after waiting for 300 seconds in ECC Queue. This problem started randomly. It was working fine befo...
Hi, Thanks for taking the time to read. In my company we use group approvals for certain items. I am trying to find out what items uses a specific group approval. For example, if Service Desk Managers group approval was used on 10 flows/workflows. Ho...
When a user submit the request, the RITM number should be autopopulated in the work notes of that change request i.e. RITMXXXXXXXX is created.
how to get url parameter value in the server side script?
Hi dear community ! In our instance we have incidents description written in non-western alphabet (Cyrillic, etc.)When users export incidents in XLS format, these characters appears properly.However, when exporting in CSV format, they are replaced by...
Hi, Currently, we are in a domain separated instance and each domain users wants a different dictionary override for the same table and field. Upon playing around, it seems this is only possible for reference qualifiers(using script include). Has an...
What is the difference between the "category" field and the "kb_category" field on the kb_knowledge table? Both are labeled as "Category". The "kb_category" field is the one that's on the kb_knowledge form by default, so it appears that "category" is...
Hey fellas! I'm trying to figure out how to run a query against multiple status as well as run a query against todays date. Basically, we have a due date field that, if that due date is within 2 days from today. We need to check a rush box field we h...
Hello Community, Looking for insight from the community. The situation: Table field read ACL for specific roles [let's call it f1/field_1]Report contains f1 on listReport has default sort using using f1Report added to dashboard widgetUser views dashb...
Hi! I am receiving an error message when trying to use Connect Chat, can anyone advise please? p.s I am the administrator. Here are my current settings: Many thanks, Lisa
Hi there, Is there a way to make Service Portal banner announcements update real time ? I tried adding record watcher on 'announcement' table on one of the portal widget but that didn't help. On further investigation, I found that the code which gene...
Is it possible to hide fields on "List view" however that may or may not present on the form
I need to create a flow designer that counts down after a specific RITM item has been closed (where active is false). The count down time is defined by a variable inside the corresponding RITM and will vary. Where I attempt to trigger the flow off th...
Hello, I'm unable to access my instance at https://dev82749.service-now.com/navpage.do as the page redirects to https://dev82749.service-now.com/now/appenginestudio/home.How do I keep the instance on the navpage and prevent the redirect?
