When a user submit the request, the RITM number should be autopopulated in the work notes.
When a user submit the request, the RITM number should be autopopulated in the work notes of that change request i.e. RITMXXXXXXXX is created.
Forum Posts
Resolved! how to get url parameter value in the server side script?
how to get url parameter value in the server side script?
Resolved! How to configure CSV exports to use UTF-8 charset ?
Hi dear community ! In our instance we have incidents description written in non-western alphabet (Cyrillic, etc.)When users export incidents in XLS format, these characters appears properly.However, when exporting in CSV format, they are replaced by...
Resolved! Dictionary attribute override across multiple domain
Hi, Currently, we are in a domain separated instance and each domain users wants a different dictionary override for the same table and field. Upon playing around, it seems this is only possible for reference qualifiers(using script include). Has an...
Resolved! What is the difference between the "category" field and the "kb_category" field on the kb_knowledge table? Both are labeled as "Category".
What is the difference between the "category" field and the "kb_category" field on the kb_knowledge table? Both are labeled as "Category". The "kb_category" field is the one that's on the kb_knowledge form by default, so it appears that "category" is...
Resolved! Need help to AddQuery against todays date and multiple statuses?
Hey fellas! I'm trying to figure out how to run a query against multiple status as well as run a query against todays date. Basically, we have a due date field that, if that due date is within 2 days from today. We need to check a rush box field we h...
WHY? Part of the query on [table] has been ignored because of read security rules on [table]
Hello Community, Looking for insight from the community. The situation: Table field read ACL for specific roles [let's call it f1/field_1]Report contains f1 on listReport has default sort using using f1Report added to dashboard widgetUser views dashb...
Resolved! Connect Chat Error Message - 'The administrator has restricted access to connect chat'.
Hi! I am receiving an error message when trying to use Connect Chat, can anyone advise please? p.s I am the administrator. Here are my current settings: Many thanks, Lisa
Resolved! Make Service Portal banner announcement real time
Hi there, Is there a way to make Service Portal banner announcements update real time ? I tried adding record watcher on 'announcement' table on one of the portal widget but that didn't help. On further investigation, I found that the code which gene...
Resolved! How to hide fields on "List View"?
Is it possible to hide fields on "List view" however that may or may not present on the form
Resolved! Table not found in flow designer 'sc_req_item'
I need to create a flow designer that counts down after a specific RITM item has been closed (where active is false). The count down time is defined by a variable inside the corresponding RITM and will vary. Where I attempt to trigger the flow off th...
Resolved! Unable to access my navpage.do
Hello, I'm unable to access my instance at https://dev82749.service-now.com/navpage.do as the page redirects to https://dev82749.service-now.com/now/appenginestudio/home.How do I keep the instance on the navpage and prevent the redirect?
Resolved! Need to Remove support language from ServiceNow
I got a requirement to remove/disable a support language(Russian) from both development and production instance.. There is a plugin for Russian translation(which is installed in all my instances). But we can not uninstall the plugin. And also I can't...
How do I determine which datacentre is passive vs active for my instance?
This is specific to details available on the HI Portal.While I can see the IP info for both DC's, there is no longer anything indicating which is the current active DC. In the past, Primary and Secondary were the terms and were visible.With AHA's bet...
Resolved! Business Rule to Validate data of three Fields(Type Choice) to avoid Duplicate Entries
Hello Experts, We have a table which has three Choice FIelds > I need to write a Business Rule to validate if the data is already present to avoid duplicate entries.but somehow I am not able to retrieve the value of choice Fields. Below is the code...
