Resolved! Roles required to create and update- Incident, Problem, Create_Request, Request
I want to know which roles are required to create and update table: 1. Incident 2. Problem 3. Change Request 4. Request Thank you, Kushagra Behere
Forum Posts
Resolved! Unable to personalize list column
Hi experts, I am facing an issue at the time of personalizing list columns.When I click on the gear icon it shows empty slush bucket though I have admin role. and when I right click on the left slush bucket and select inspect at that time I found...
Resolved! Fulfiller to Business Stakeholder
Dear Community, I would like to convert a few fulfillers into business stakeholder license. What i did was add the business stakeholder role to the group containing users. My question is now there are fulfiller roles as well in the group. Does this n...
Resolved! Change hyperlink colour for knowledge articles via Portal view
Hello All, How do you change the hyperlink colour for Knowledge articles via portal view ie our colour is currently green but would like to change this to blue, is this an easy task to do? If so please advise how to? I have read some posts but they h...
Resolved! Is it possible to use more than one password policy (applied to different users)?
Hello, new ServiceNow admin here so apologies if I posted in the wrong forum. We have created a custom password policy for local users and applied it via the Password Reset Credential Store. The question that I have is: Is it possible to apply differ...
Resolved! Hide field on open record preview
Hi, How to hide field on preview icon open record . I used ui policy so it was hidden on form but how to hide on open record preview. Can anyone help me on this please. Thanks in advance.
Update default SLA Flow in Flow designer
I wanted to update the default SLA flow in flow designer to Not send the a notification when the SLA is at 75% and if the incident is a major incident. I made a copy of the default SLA flow in flow designer. I added the following new step after the...
Resolved! User Criteria based on Group Type
Hello,I'm trying to setup user criteria based on group type.On a similar post someone shared this script: var gr = new GlideRecord('sys_user_group'); gr.addActiveQuery(); gr.addQuery('name', id); gr.setLimit(1); gr.query(); if (gr.type == '1cb8ab9bff...
Is there a way to send Survey via Flow Designer?
Trying to use Flow Designer to send a survey looking at related list of attendees, is this possible?
Resolved! How to restrict other attachment type and allow only email attachment type in a field Record producer service portal?
Hi, In record producer we have a field which is of attachment type, so where we want to allow only email type of attachment and restrict other type of attachments or files or documents(eg: excel). How to achieve this. provide any solution? Thanks...
Resolved! gs.getUserId return value 'system'
Hello Experts, I feel strange when I'm using Glide system API method gs.getUserID in script include, it just returns 'system' instead of the sys_id of the current user. And also other methods related all return 'system'. Do you know the reason for i...
Resolved! Getting error "Move function declaration to function body root." in client script.
I have written one onchange client script where i have declared one function also but getting warning for that function says "Move function declaration to function body root.". Kindly check the below code where i am getting error for the function "ch...
Resolved! Skipping through Duplicate Attatchments
Hi all, I have created a copy attatchment flow in flow designer(Update record as trigger).Now when I upload a attatchment and update the record the flow is getting triggered and the attatchment is being uploaded into JIRA and later when I change deta...
Resolved! How to check on the status of a table indexing request
Is there a way to check on the status of a table indexing request? I made the change 6 hours ago and it's still not complete.
Hide/disable the Printer Friendly Version icon
I have a requirement to remove or hide the 'Printer friendly version' option from within settings (the cog at the top right of the screen). We tried a UI Script to accomplish this which somewhat works. When a user goes to the cog the printing option...
