Hello Team, How to trigger ad-hoc approvals in flow designer for a RITM? How to validate the approval status in the flow designer? I want to make sure all the approvals are approved including the manually added approvers and the group approvals trigg...
In London patch 6, we're experiencing an issue where our Order Guide widget (the out-of box widget-sc-order-guide-v2), will on occasion NOT cascade variables from the Describe Needs tab to Choose Options. The Order Guide and catalog items are set up...
In workflow, I have many times leveraged a wait for condition script to ensure that all manually created catalog tasks associated with a ritm are completed before completing the workflow. I want to build this same thing flow designer. Any advice on h...
Hi all, We are using email client templates all with the format Font=Source Sans Pro, Font size = 12. However, when we use the reply/ reply all/ forward buttons in an Email received/ sent in the instance, the text generated by the called email script...
for knowledge articles, in the XML one does not find "sys ID" mentioned but rather the field "article ID" can anyone elaborate around this construct as it differs from other record types where usually Sys ID is found on the xml as well as when expor...
I am unable to reset my SNOW instance password. Every time I get this error: Change Password Error Error updating password Reset request numberPRQ0001005 Please help
As an enterprise organization you have to assign every kind of ownership and responsibility to a group of people instead of to a single person. At least a "Managed by group" is available for configuration items and assets although there is no synchro...
What are the ways to Create CMDB data? Import SetDiscoveryManualHelp the Help Desk
Hi, Building a few Flows for our Service Catalog here and trying to work out if there's an equivalent in Flow designer for g_scratchpad. For example, we have a ticket where the user specifies the environment they need access to (Dev, Dev 2, Test, Tes...
Hi Folks,I have one doubt, I want to find where all the related list will be stored ..?So when ever we try to add a related list for a particular form we can notice related list for that form will be unique when compared with others.example:In user t...
Hi experts, I have the requirment to call a ui script (.jsdbx) from a ui action in problem process. I created the ui action: function onAssess() { if (g_form && g_form.mandatoryCheck()) { ScriptLoader.getScripts('TestUiScripts.jsdbx', fu...
I'm trying to make a custom Access Control on the Requested Item table (sc_req_item) for a specific catalog item. We have a request item that stores sensitive information that should only be accessible to members of the assignment group, the submitte...
I just upgraded to Paris and I am trying to retrieve an update set from DEV to PROD and I'm getting the following error. Retrieving update sets updated after 2020-11-28 from DEV (https://instancedev.service-now.com) Failed at 100% Authentication ...
I see how to add a Health Inclusion Rule for a CI class but I don't see how to remove the inclusion rule later if needed. How can a health inclusion rule be removed in CI Class Manager?
Hi I have a custom table and form created and a record producer for the table. It has custom scope and not extending any other table. When i submit the form after filling the fields, i don't see any field on the form, instead i just get ' No readable...
