Resolved! Update Proxy Server settings for MID server
We have migrated from Bluecoat to Zscaler proxy. How to change proxy settings for already installed MID server
Forum Posts
Resolved! Send notification only to users in group in fields. Not to the group's email
Hello, I've set a notification which is sent to Users/Groups in fields Assignment group for an incident. Some of my groups have Group email set. So that means a notification is sent not only to members of group, but to the group email itself. Can I f...
How to change logout URL on service portal
Hi, I want to change logout URL in service portal, i found this in script but not sure from where it comes -
Is it possible to get choice answers from a survey to appear on a database view?
I am building a database view to be used to show survey answers in a report. When I look at the table or the report, It shows the answers in the survey for all free text boxes but it shows all choices from the survey answers as "empty" I have looked...
How to send an record in excel format along with email notification
Hi, I have a requirement in which i want to attach record in excel format in the email notification. please help me in implementing this. Thanks & Regards, Kalyani
Populate "Requested For" in shopping cart page
I have a order guide with a variable "Select User" as in following screen shot :How can i populate the selected user variable in Requested for field in shopping cart page as followsAny help would be appreciated.ThanksManasa
Resolved! Preview Notification option on a Custom Form
I have a custom table and I am using that to send notification once a certain state is reached. Is there a way for me to give a preview notification that is going to be sent?
changes the State from 'Draft' to 'Ready' all the fields in the form should become mandatory.
i am created a form in one table with several fields. the requirement is As user changes the State from 'Draft' to 'Ready' all the fields in the form should become mandatoryThere should be a Note/Tooltip for the user when the change the state from ...
Resolved! Issue with Client Script not displaying variables
We have an ask to hide certain variables on a catalog item for the catalog & requested item view. It should only show up on the task form view. as per previous recommendations, I have created two different client scripts. One to hide the variables ap...
Before Query BR (or ACL) to filter records if user is part of a group that is referenced on the record
Apologies for the title, I couldn't really think of anything that would describe my situation in a simple sentence. Here's my current scenario: we have a few customers where we need to restrict the visibility of cases of those customers to a few sele...
Resolved! How to configure/create a new UI theme in San Diego ? Branding UI ?
Trying to create new UI theme to choose in San Diego instead of Default(polaris) and Dark. Not finding any relevant information on exactly how to do this in Product Documentation.Branding instances is something that almost ALL customers want and it s...
Ui builder - local data resource Return value issue
Unable to return value in the returns field of local data resource configuration im trying to return short_description,text(knowledge table) But those values are not shown in the output
Impact of overallocated ITIL License / Subscription
Hi,I would like to understand, what's the potential negative impact in our operation if we have overallocated the ITIL license / subscription?Will it deny other users from using the system?Regards,
Resolved! Question regarding inbound integration authentication
Hi Community, I have a requirement of creating Scripted REST API for a third party webhooks to consume. The webhooks request header contains a special signature (HMACSHA 256) and used to authenticate ServiceNow. Since OOB snow does not support Signe...
Resolved! How can we monitor MID servers with a scheduled job?
We had setup notifications in our system to let us know when the MID server status is down or up. The problem with this is that we're seeing the MID server go down and come back up within the same second in almost every case. ex. 10:42:13 the server ...
