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Guided Tour Step Showing "Placement options are unavailable for hidden step" error, on portal it is "Tour ended because the next step was not found"

Hi Experts,  I'm seeing "Tour ended because the next step was not found" on portal guided tour, and i tried to edit the step and found this error "Placement options are unavailable for hidden step" its not letting me place the txtbox I think. I'll at...

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Resolved! Asset Relationships???

Is it a best practice to show relationships between Assets? If so, how can it be done in ServiceNow? Example: Two component devices are connected to each other to work as a single unit. They can be purchased and tracked individually in ServiceNow. Bu...

Maroonbyte by Tera Contributor
  • 2439 Views
  • 1 replies
  • 2 helpfuls

Creating survey with radio button

Hi Experts,I need to create survey with following points,an end user should receive an email with embedded survey with the below content : Introduction : Your ticket has been resolved. Please help us improve by taking our short satisfaction survey .T...

Community Alums by Community Alums  
  • 3707 Views
  • 5 replies
  • 3 helpfuls

Update Set best practices

Hi Team, I would like to know the best practice regarding update sets and cloning. I understand that "The best practice of handling "update sets" is by exporting these to xmls and then importing them after the clone." What should we do regarding in p...

Resolved! Records are shown only after refresh in Workspace

Hi All, I am creating 4 incident tasks when an incident is created as per the condition using flow designer. This works well but the tasks are shown only after manual page refresh in the agent workspace. Is there any idea to do auto refresh? Thanks i...

Vikram3 by Tera Guru
  • 2477 Views
  • 1 replies
  • 2 helpfuls

Resolved! GlideRecord initialize()

I find script includes to generate initialize() automatically and read that it is called as constructor when you create script include the object with a new operator. Is it not the same for creating new GlideRecord? As initialize() being called for o...

Giri6 by Tera Expert
  • 5587 Views
  • 5 replies
  • 4 helpfuls