How to remove inactive agents from "AWA Agent Presence and Capacities"?
Please help me with the best practice for removing inactive agents from "AWA Agent Presence and Capacities" i.e., awa_agent_presence_capacity table
Forum Posts
Admin role removed. I just removed a custom role from my instance, but i lost some other roles automatically
How can i retain back, Please help
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Resolved! how do i pass multiple recipients for parm1 in sysevents table in flow designer
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Colors in reports of a dashboard are different when code is moved to another instance
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In the platform, the "Post a Question" option allows you to pick a Knowledge Base to add the question to.However, in the service portal, that option is not available. Should it be?
Flow Designer "IF / ELSE" flow logic issue
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Resolved! How can I change the date format, when I use the API rest to consult a table.
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email formatting gone in comments?
Hello Everyone,I encountered the following issue when using case comments for customer updates.When using comments for updating customer in rich text, all the format and embedded images are OK when they reach the customer email client.The problem is ...
Resolved! Record not found issue after submitting record producer
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Resolved! OAuth Entity Scopes
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How to add hours to a Date/Time value in widget client_script
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Resolved! How to display Approver name of RITM in Service Portal
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