Is it a best practice to show relationships between Assets? If so, how can it be done in ServiceNow? Example: Two component devices are connected to each other to work as a single unit. They can be purchased and tracked individually in ServiceNow. Bu...
We've recently upgraded to London Patch 4. In some of our lists (apparently depending on which view is used by the list), we are now seeing empty values in the list display as either (empty) or blank values. Previously, we did not see (empty). I a...
We would like to Build AVP Server for Exporting PDF in Servicenow. I have raised case with HI and they suggested to follow the steps as in KB Article https://hi.service-now.com/kb_view.do?sysparm_article=KB0661827. In the article we need to download ...
I have some variable in my record producer to create incident which does not map to incident form, I need to show them as they are available on ritm and sc_task via a catalog item? Is there a way to achieve this oob?
Hi Experts,I need to create survey with following points,an end user should receive an email with embedded survey with the below content : Introduction : Your ticket has been resolved. Please help us improve by taking our short satisfaction survey .T...
Hi Everyone, I just want to know whether the following thing is possible or not. I have a choices like apple,mango,orange,banana in "fruit type" choice field and I have a string field "fruit name". When user enters value in string field, it needs to...
Hi Team, I would like to know the best practice regarding update sets and cloning. I understand that "The best practice of handling "update sets" is by exporting these to xmls and then importing them after the clone." What should we do regarding in p...
Hello, After submiting an order guide, we are redirected to page of request (REQXXXXXX), i want to be redirected to the page of service(SRVXXXXXX), there is a way to do this ? Thanks u .
Hello, There is an OOB automatic assignment of HR Case to a member of group who has the least task. But I notice that the case can be assigned to the same person who opened it. Is there a way to prevent this? Thanks so much. Appreciate all the help.
Hi All, I am creating 4 incident tasks when an incident is created as per the condition using flow designer. This works well but the tasks are shown only after manual page refresh in the agent workspace. Is there any idea to do auto refresh? Thanks i...
Hi Guys, I am inserting records to three tables using three transform maps, but I want to have the sys_id of the first record to be passed to the second transform map, as that is the child of of the first one. Any idea how can I do this? All these tr...
I find script includes to generate initialize() automatically and read that it is called as constructor when you create script include the object with a new operator. Is it not the same for creating new GlideRecord? As initialize() being called for o...
Hi, I have created a UI page and I created an UI action button on the form as well My requirement is when the Form button is clicked it should open the UI page in a new Window is it possible Thank you
Hi Everyone, thanks in adv, I have a requirement to export Pivot based reports to excel sheets. Is there a way where this can be achieved in service now other than getting the list data and manually creating the pivot. Please let me know if there is ...
Hi All, I've created a flow that calls several subflows. This executes on insert of a record in a custom application. We are getting end users to create the record on the portal via a record producer. The first few steps are executing as expected,...
