There are two ways to set up SAML authentication:(1) How to register IdP in Multi-Provider SSO-> Identity Providers.→ Probably the function originally used when registering multiple IdPs.Register ADFS as an IdP here and set it to use that IdP.(2) How...
Hi all, has anybody ever included CMDB tables in global search and evaluated a performance impact? If yes, how many CI records that was? We are interested in that but want to know some long-term experience with it. Thanks, Dominik
When searching from the Portal and displaying knowledge articles in the search results,What items are the knowledge articles displayed based on?※ Update date? Number of applicable keywords? If the same keyword is registered in the meta field or the f...
I think I'm running into some conflicts with UI policies, not sure how to resolve... I created a variable set for shipping/delivery information. The first variable there asks if the end-user is in our home office campus. The yes/no there drives wha...
I have just activated the 'ServiceNow Portal Designer', I have selected Designer from the below screenshot: I have noticed from the choices I am missing the Service Portal Index option which was available in my developer instance, do I need to a...
Hi Expertise, I need to fetch reference field(like caller) data such as location which is stored in sys_user table and then I have to use this location in catalog client script. so please could anyone suggest me how to achieve this one. I tried getRe...
Hello everyone,have somebody implemented en inbound email action that adds a CC user from email to the watch list field in case or incident form?I created a new one but it is not working: I added this code in the actions tab: (function runAction(/*G...
Please help me with the best practice for removing inactive agents from "AWA Agent Presence and Capacities" i.e., awa_agent_presence_capacity table
How can i retain back, Please help
As part of an SAP SSO integration project, our customer has a requirement to create an SAP user through ServiceNow automation where the Active Directory "ObjectSID" string needs to be sent across to uniquely identify an AD user. As you are probably a...
Hi, I have a flow where it create a events, in the field param1 how can i pass multiple recipients if i just drags the data from pannel and activate the flow in the eventlog it is taking both the recipients sysid as one and the notification is not ...
Hi, I have created a dashboard and added a pie chart type report. And i defined particular colors for few value in the choices in chart colors. and in current instance its looking correct, but when it is moved to test, the colors of each are looking...
Use AI Search to search for knowledge from the EC portal.At that time, we are considering ways to improve the hit rate of knowledge by searching from users. ・Will tagging knowledge articles improve your hit rate?・ What are some ideas you can make int...
In the platform, the "Post a Question" option allows you to pick a Knowledge Base to add the question to.However, in the service portal, that option is not available. Should it be?
I've been wrestling with an issue in Flow Designer for several days and will post several questions on this topic. For this post, I setup a scenario to better understand how Flow Designer is supposed to work. See screenshot below. Refer to 3.3.1. If...
