Hi, Is it possible OOB to have users viewing a knowledge article and clicking a link to another knowledge article to be redirected depending on which UI they are viewing the article from? I.e. if a user is viewing the article from back-end/internal v...
Hi community ! I have troubles when testing AWA on my developper instance. I'm actually testing AWA for Incident (with corresponding plugins which are installed). I've configured my channel linked to Incident table, and my queue with an assignment el...
Trying to desperately hard to create data source to pull data from another instance. I followed the guide for Orlando here but it is doesn't really represent what I see. First thing is that docs refers to a field called XPath root node but the form h...
We have a UI action on a Work Order Task that sets the work_start to the time the button was clicked. We noticed it is setting a time but the time isn't close to accurate. Code: current.work_start = gs.nowDateTime(); The time I clicked this was arou...
Hello we use the integration hub Microsoft AD Spoke to add users to an AD group.The mid-server can communicate with the Active Directory server. However, we constantly receive an error message when the flow activity has been executed. But the given u...
Hi, We have a requirement to highlight certain articles for specific keywords. I realize the pinning the article achieves just that. I am able to see it work on the KB Portal(which we do not use) but not the Service Portal. Can you let me know if I a...
Morning, Has anyone else had issues with the Virtual Agent branding setup applying updates? When I am making changes to the color values in RGB Hex (#ba78dh) or RGB Decimal, I am not seeing updates. Text updates seem to apply without issue. I hav...
Hello, I just gave a user access to a dashboard, but now they are seeing this message "Report visible only to a specific user or group". I gave her edit access and she still has this issue. How can I set this up to allow her access to the content wit...
Hello,I need to map to reference field (name) mapped to caller_id(caller) in incident form also reference. current.caller_id=producer.caller_id and current.caller_id.sys_id=producer.caller_id is not workingCan anyone correct/modify it pleaseThank...
Hi All, I am been trying to get ServiceNow Virtual agent embedded into an external web application, in this case our Customer facing portal (non-ServiceNow). I followed the steps given in docs with limited success https://docs.servicenow.com/bundle/l...
I have created a Scheduled Job (as shown below) to pass dynamic recipients in email notification and trigger the notification through event in the script itself . But the issue is I have to separate users in TO and CC fields , i am unable to do so. I...
I have created a flow design where Approval process is skipped for VIP User and VIP line manager, It should directly be directed to catalog task 2.1.1.1 and follow steps 2.1.1.2 and 2.1.1.3 but I don't how how to do this like what option is flow desi...
I have created one field (Business Area) in CMDB_CI table and added in to form through Form layout. So here my question is, how it should populate all child classes in CMDB. I shouldn't go to every Class and i should not use form layout for every cla...
Hi, Is is possible to print the variables which are present in the Task form in a specific layout How can we achieve this if possible Thank you
I have a business rule that needs to share a variable with 5 other functions within the script. In the example below, I am trying to use diagLogs globally to store lots of diagnostic information. Inside the getassignmentCI function, the script doesn'...