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Resolved! Check if specific date is in between two dates?

Hello, I have a script in business rule that gets the value of recipients of an email. There are emails that has many recipients.I want to check if the recipients start date is in between the created and updated date of my custom table. And if not th...

Evren Yamin by Tera Contributor
  • 5610 Views
  • 9 replies
  • 3 helpfuls

View Rule or User Preference?

I want my itil users to always see one view and everyone else to see another. Should I handle this with a view rule or with a system user preference? At first I had assumed a view rule would be the best way to do this, but I am finding that user pref...

Resolved! Show a case Record in portal without login

Hi everyone, is there any way to make public the csm_ticket page of the csp portal, I need to show updates from a case to external users, so I have be trying to put public settings to page and portal following the https://support.servicenow.com/kb?id...

Resolved! Code not updating records

Hello, I have a background script that does not seem to be working. It is supposed to copy all field values from 1 field to the next (duplicate field values should be copied to the most recently updated). I can print/log the values that are missing, ...

mballinger by Mega Guru
  • 1358 Views
  • 11 replies
  • 2 helpfuls

Resolved! Widget List - add variables from RITM

Hi everyone I have a requirement, for displaying a variable in the list of the RITM on the Service Portal, displayed through Instance of Simple List. I'd like to configure Display field, given that this variable should be displayed on the first posi...

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Resolved! Transform map for cmdb_ci_computer table

Hi, I have a transform map where serial_number is the coalesce. But we need to avoid duplicates to create based on a custom field "corporate_number. So when importing the records, we need to make sure there is no record that has the same "corporate_n...

Community Alums by Community Alums  
  • 1036 Views
  • 6 replies
  • 0 helpfuls

Resolved! Attachment/Document retention time

Hello SNOW community, I would like to know the retention period for attachments added to a form or perhaps where to find it. Note: I have created a scoped app with a table extending Task. In case, this affects retention time. I did some searching but...

azsnow by Giga Contributor
  • 1945 Views
  • 7 replies
  • 4 helpfuls

Resolved! How to build auto refresh into UI Components

I'm building a component and I'm having hard time figuring out auto refresh. The requirement is this: Component should be refreshed if there hasn't been user interaction for a set timeIf user interacts (changes the content that is shown), the refresh...

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ArtturiP by Tera Expert
  • 4798 Views
  • 5 replies
  • 6 helpfuls