Hi all, When viewing a Problem records where are possibilities to add some incident or changes from related lists. If you click "Add" button, a pop-up comes with a nice table view. The table could be filtered and records could be marked as "selected"...
After enabling Service Portal I've noticed there are no Knowledge articles available in the OOB Portal. We have several active knowledge bases, but nothing is shown in the search results, and when I navigate to the Knowledge page, there is a message ...
When an user selects 'No' for a particular variable, an alert box should be displayed and also they should not be able to submit the form. I need to write a client script for this.Can you assist me in achieving this?Best,Akshitha
I'm testing a SN catalog item. When a user gets directed to the SN form from another website, some parameters are passed through the URL and used to auto-populate the form. One of these parameters is the user's IP address, which is used to populate a...
Can anyone help me understand this error when importing from excel into the question_choice table: Here's the content of the excel file. It has one row for now but will import this with multiple records moving forward. Here's the transform map: I h...
Using an Update Set I attempted to move a flow I created to another Sub-Prod, but after committing the flow (without errors) the flow gave me an error when I attempted to load it stating that it cannot locate a record in the sys_hub_action_type_defin...
I am having an issue on how to return a list of referenced users in my flow designer action. I have 2 inputs for querying, 1 asking for roles (array of strings), and 1 asking for the project (string) they are assigned to. I have the script look up th...
I have an encrypted text field on the Incident form that captures sensitive information about the user. The Encryption Context has been applied to the itil role, so all ITIL users have access to the field and data. That part works fine. But the custo...
How do I resend the approval notification for a change record? I tried the "Actions on selected row" however there is no resend email notification button.
Hello, How do you change the default within the Agent Workspace platform for "Activity - Respond via", from "Additional comments (customer visible)" to "Work notes"? Thank you.
Hello, Can someone explain me on what scenarios do we use "this" in scrip include? I am aware that in the Ajax call we will use this.getParameter but I have also "this" key word for the sever call Script include. Ex: this.user = request.caller_id; ...
Hi Everyone, In creating Knowledge Articles, I would like to have the option of selection different headers directly on the toolbar. Currently, the users create the articles in MS Word and then paste then in the knowledge article. While writing this ...
Hi guys, i installed the MFA plugin correctly enabled the plugin and a test user . After logout and login, nothin happens. I started investigation and found the problem, but i dont know how to solve it: the Problem is that the system automatically ...
I thought this would be simple but I'm not getting the expected results. In a Flow, I have a step to set the Planned Start Date for all Change Tasks belonging to a given Change. That step is successful. But then I'm working on adding/substracting ...
Hi guys We plan on starting to use the knowledge base subscription feature by allowing all internal users to subscribe to knowledge bases from the knowledge portal. i'm trying to understand how user criteria work together with subscription feature an...