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Make field editable to only sys admins

Hi, I have created a custom field on sys_user_group table. I want only sysadmins should be able to edit that field.  I know that we can do it with ACL. But I'm not sure if this can be done with UI policy or client scripts.  Suggest me which is the be...

Harish74 by Tera Expert
  • 1282 Views
  • 3 replies
  • 7 helpfuls

Change Dictionary names of CMDB table fields

Urgent ! Hi, I need to change the dictionary names of about 300 fields in different custom tables (also the field types). Since we cannot change the dictionary names and it is also not recommended, I wanted to look for options on how can we rename th...

Bhavna3 by Kilo Contributor
  • 823 Views
  • 3 replies
  • 1 helpfuls

Resolved! pop up view not working as expected

Hi  I have changed the view for instancename.service-now.com/sys_user.do?sysparm_view=sys_popup,sp to remove some fields. I had assumed that changing this would only change the popup for Service Portal view, however no matter what view I have selecte...

Mike D1 by Giga Guru
  • 1195 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to know where logs are output from

There are often some warnings and errors in the log. It seems that it is not output by me in the script, but the system log, but the log shows that it was created by me Is there a way to know where a log is output from? If there is no way, someone kn...

panda1 by Kilo Guru
  • 979 Views
  • 1 replies
  • 2 helpfuls

Discovered CI Classified - not added to CMDB_CI

Few issues, Post discovering IP Ranges, 60% coming back with valid classification and 40% stuck "Active, couldn't classify" for the devices like as an IP Switch/Router/Server/Printer  1. When taking one of the riverbed appliance and working through t...

Community Alums by Community Alums  
  • 894 Views
  • 1 replies
  • 0 helpfuls

Resolved! When an email is sent from an incident or task, the Updated field doesn't get updated with the same date the email was sent.

when working in tickets we usually use the ... icon to send emails from the ticket, so the email is added in the ticket notes.Users are asking why when sending an email form within a ticket the updated field doesn't get updated with the same date/tim...

tanyzamy by Tera Contributor
  • 1285 Views
  • 2 replies
  • 1 helpfuls