I am trying to add a Service Portal menu to only a specific page of my Service Portal, but I am not having much luck finding a condition that will work. Has anyone done anything similar or do you know what the condition should be. In this example we ...
What does the announcement_admin role grant access to? Is it only for announcement record creation or is there more 'admin' type access granted? London version.
How do the "Status" and "Install count" fields on cmdb_ci_spkg get populated? It looks like Discovery is trying to or does in some way, but the seem to be a bit out of date. "Install count" doesn't seem to be consistent with the "Installed on" re...
Is there an easy and reliable way of transferring data from external systems like BMC Remedy, Salesforce or Sharepoint to ServiceNow either as a one-off or regular scheduled activity?
I have created a Flow which I need to run for all of my Server (cmdb_ci_server) records to populate an attribute that previously didn't exist. Without the use of a flow, my go-to would have been to do this with a Fix Script. What I want to do is basi...
Hello team, I would like to assess the limit of ServiceNow Scripted REST API. Our consumer have 100K-200K records with 20 fields in each record and data range from simple text to complex JSON object. Consumer can send all the JSON formatted data but ...
Hi Experts, I have a requirement of setting up a new Guest user account used for finance inbound actions processing. OOB we have "guest" user id which is used to processed inbound emails and create incidents from non servicenow user accounts (gmail...
Hello, In my case i have a workflow who runs on a record waiting for condition, i want to cancel the excecution of this flow designer when a field changes and re-run it from the begining. How can i proceed ? Thank you.
Hi, i want to create a subflow (with flow Designer) for approval of Service Requests. The approvers need to be looked up in another table (in this example from submitters of change models). I can lookup for the records. But afterwards i can not acces...
when the state of the catalog task related to an RITM is changed to closed cancelled The Work flow is still executing How to stop the work flow if the state is changed to closed cancelled
Hello Community, I've been trying to create a connect action that will create a new record in a table called new_call, populate some fields, and then set the chat records to the activity list of the new_call record. This is very similar to the existi...
I have requirement of auto population of the department field depending upon the user who is logged in. There's no client script for survey. Can you please help with this?
Hello, I have a fix script that copies records from one table and inserts to another table. There are over 500,000 records being copied over. The fix script works fine, however, when I run the query it takes a very long time to run and will often tim...
Hello Team, Does anyone know how to add action buttons when you open a Knowledge article in Agent Workspace for example like this: Thank you.
Hi All, I need to send only SMS to one group. So for this we have created an email template but this template also sending an email. I need to create a notification so that this will send only SMS (Email to sms).
