Hi everyone, Can anybody please tell me what is Persona in ServiceNow and how can we create and use it. Do we need to activate any plugin or enable any property fro using them? I am unable to find any helpful article or video related to this.
HI Expert, I want to add additional drop down item under the user menu on header menu, but could not find where to customize it, could some give me a hint? Thanks lot for your help! Jerry
Hi all, Is there a way to create and include custom CSS page in Service portal, What would be the steps to achieve it?
Is there a way to get the machine name(fqdn) of the User who is logged into ServiceNow ? The logged in Users / Transaction Logs all provide a masked IP that is not resolving to anything. The ultimate objective is to read the machine name from the log...
Hi all, When viewing a Problem records where are possibilities to add some incident or changes from related lists. If you click "Add" button, a pop-up comes with a nice table view. The table could be filtered and records could be marked as "selected"...
After enabling Service Portal I've noticed there are no Knowledge articles available in the OOB Portal. We have several active knowledge bases, but nothing is shown in the search results, and when I navigate to the Knowledge page, there is a message ...
When an user selects 'No' for a particular variable, an alert box should be displayed and also they should not be able to submit the form. I need to write a client script for this.Can you assist me in achieving this?Best,Akshitha
I'm testing a SN catalog item. When a user gets directed to the SN form from another website, some parameters are passed through the URL and used to auto-populate the form. One of these parameters is the user's IP address, which is used to populate a...
Can anyone help me understand this error when importing from excel into the question_choice table: Here's the content of the excel file. It has one row for now but will import this with multiple records moving forward. Here's the transform map: I h...
Using an Update Set I attempted to move a flow I created to another Sub-Prod, but after committing the flow (without errors) the flow gave me an error when I attempted to load it stating that it cannot locate a record in the sys_hub_action_type_defin...
I am having an issue on how to return a list of referenced users in my flow designer action. I have 2 inputs for querying, 1 asking for roles (array of strings), and 1 asking for the project (string) they are assigned to. I have the script look up th...
I have an encrypted text field on the Incident form that captures sensitive information about the user. The Encryption Context has been applied to the itil role, so all ITIL users have access to the field and data. That part works fine. But the custo...
How do I resend the approval notification for a change record? I tried the "Actions on selected row" however there is no resend email notification button.
Hello, How do you change the default within the Agent Workspace platform for "Activity - Respond via", from "Additional comments (customer visible)" to "Work notes"? Thank you.
Hello, Can someone explain me on what scenarios do we use "this" in scrip include? I am aware that in the Ajax call we will use this.getParameter but I have also "this" key word for the sever call Script include. Ex: this.user = request.caller_id; ...
