I have a customization in my instance, so that inbound emails that are targeting the interaction table always create new unassigned records (on that table), regardless if they are forwards, replies, what the subject line is, etc....it seems to be wor...
(-or- A short visit to the Department of Redundancy Department, or "It's basically turtles all the way down") During a recent discussion about data retention policies, I foolishly mentioned that I've set our (self-hosted) ServiceNow production instan...
Hi All, I have create task activity in workflow which is stuck in running state. But the task has been created and action has been performed on that task and currently the the task is in closed complete state. I am unable to understand the reason why...
Hi, I made one custom field on approval form. Can anyone suggest me how to hide that field from other domains? Field should be visible in my domain in MSP.
Hi Everyone We have a customer that requires us to use Quest Active Roles Server (ARS) in order to communicate with their Active Directory for orchestration. I was wondering if the Integration Hub AD Spoke can be configured to work with ARS and i...
We don't want anyone to use the service catalog from the backend, instead we want everyone to be redirected to the ServicePortal. The backend Service Catalog can be accessed in several ways, so is there a central way to set up a redirect?
How many bytes can be set in the Journal field on the ServiceNow database?
Hi I'm currently working on restricting a form submission so attachment must be made mandatory on a particular workflow. As per attached screenshots, the alert message should ONLY display when chart of accounts -> natural account is selected, but it ...
Hi all, I've got a request from a customer to set the state of the RITM to Closed Rejected when the approval is rejected. I cannot find where this is configured so I can change it - at the moment it is set to Closed Complete even if the approval is r...
How do I update the profile link on the portal? At some time the link was changed to a form page and not the profile page.
I have written the following Script Include to change the color of a Caller based on their start date and if they are submitting a request within 2 weeks of their start date. Basically I want to use the u_start_date that I have defined in a Form to c...
I have runscript for transform map that is supposed to either create or update. I set ignore= true as I wanted only runscript code to be executed. I feed 570 rows of data and see 442 created and 68 updated. Why there is delta (570 -510=60 rows) her...
Hi, Getting below error after submit the catalog request through portal. Is there is any work around to resolve this? Error: There is a java script console error in your browser GlideAjax.getXMLWait is no longer supported Thanks Srini
We have a user who does not get a search return for a global search with certain reference types. But, when other users with the same access do the same search, they do get search returns. The user has the same role which is needed to use global...
Hi If i sending attachment from source instance to target instance via REST API , then in source instance document viewer are working fine means i am able to view png/jpg/pdf/ppt all without downloading it. But in target instance if i click on view t...
