Unable to take the assessment in the AI Control Tower
In the ServiceNow AI Control Tower, I'm facing an issue where I can't take the assessment for my asset. Has anyone else encountered this problem or know how to resolve it?FYI
Forum Posts
Resolved! Could I trigger a Flow Designer when a record is deleted?
Is it possible to trigger a Flow Designer when a record is deleted? Also, is there a way to trigger a flow designer when an amount is changed? I don't see an option to select "Changes" Thank you in advance.
Process Automation Designer and Catalog Items
Hello, We are wondering if it would be possible and better to initiate a PAD activity by calling a Catalog Item. If so, how can this be done? If not, would utilizing SubFlows be best? Out thinking is that by calling the Catalog Item, we're keeping it...
Integrations with other diagraming tools
Does anyone know if ServiceNow happens to have any sort with other diagraming tools. or even something internal to ServiceNow. The problem I have is I have frequent customers who don't know or don't remember how the processes work in Flow Designer. I...
Resolved! In email body ,when clicked the approve button its not working for STD
Hi Folks, We have an email approval button which is being used for all the kind of approval tasks notifications, so if the approver wants they can approve the particular task by clicking on that button and it will give a new email with the subject RE...
Resolved! Error - Access denied to create new email in flow designer
Hi, I have a flow created that uses "Send Email" action. It has been working fine in Dev/Test but when I moved the update set to prod, the same flow start to fail at Send Email step with error "Access denied to create new email". Any help with the is...
How are De-duplication tasks automatically created?
Hello, I need to understand how the De-duplication tasks/Remediate Duplicate Task (reconcile_duplicate_task) are created? How is the process? in which table are the rules stored. Thanks you in advance.
Resolved! Best Practice For Admins and Developers: How to Track and Manage Configuration Changes in ServiceNow
Update Sets in ServiceNow: A Comprehensive Guide for Admins and DevelopersServiceNow's Update Sets are essential tools for admins and developers working on instance configuration changes, offering a structured way to track, package, and migrate chang...
Resolved! Entering time worked in an incident does not show in time sheet portal
Hello community,when entering time worked in an incident record, it does not display in the time sheet portal.Currently only time worked entered in a case shows up in the time sheet portal.So when I enter the time worked for that case it automaticall...
Error: "Can't display this dashboard" – Cybersecurity Executive Dashboard v2.4.3
Hi Community,I have installed the Cybersecurity Executive Dashboard plugin (current version: 2.4.3). However, when I try to access the dashboard through the "Cybersecurity Executive Dashboard" module from the Application Navigator, I encounter the fo...
Cannot change the instance logo after installing demohub
Hi all,I recently installed DemoHub, and it appears to have updated the instance logo.I’ve tried resetting the logo using the usual method (as described in this: Solved: I want to change the banner logo of my instance. - ServiceNow Community), and I’...
How to update the 'Incident' related list tab on the Account form to filter by Incident.Location ?
Hello,Good Day,Can you please help me in achieving the below requirement - In the customer_account form in 'Case' view there is a related list for Incident, as given below- How to update the 'Incident' related list tab on the Account form to filter ...
Plugin Custom Tables in AI Control Tower
I have a custom table in ServiceNow named ai_use_case with a custom UI action that calls an external API to populate fields in the table's records. I want to integrate this table and its UI action functionality into the AI Control Tower. I’ve tried v...
Bold text does not appear bold when viewing or printing the article
We are on the Jakarta version and suddenly when I use the editor or when I use the source code with the <strong> or <b> html tags to bold text, it appears bold in the editor; however, if I click View Article or print the article, the text is no longe...
ServiceNow Now Reporting Instance
Hi Team, Currently, we are using our Prod instance to generate reports and also some third-party pull records to generate reports through the API, and sometimes it gives a timeout error, depending on the data. Does ServiceNow provide any Reporting Se...
