Our customer is using ITSM modules only. They have a small inhouse team to work on the platform, doing very small customizations. Now they are interested to know if they are utilizing the platform to the fullest, any process gaps etc. (with current m...
Hi! Newbie here to Knowledge Management. In our knowledge reports there is an out of box column for views "View Count". I'm trying to determine if that is just a count of views for the latest version of that knowledge article or if it is a cumulative...
I have created one custom table. And deleted the table using delete button. But I could not find how do we recover the deleted table
Hi all, I am working within a custom workspace built in UI builder. One of my pages has a list menu component that controls a list component. I would like to be able to click on the link on each record in the list component to open the record, but th...
Hello, I have a UI Action that is used to add days/weeks to a date. It uses a prompt. A user can enter a number. That number is passed to a script include via glideajax. In the GlideAjax, I perform the calculations. This is working, but the issue I a...
Why can't I change Flow designer to run as System? I have this flow Run as User who initiates session but need to change this. I checked documentation and I should be able to change it like in this screenshot: But I don't have the option.... Also t...
Hello SNow Experts, We have requirement to automate the user offboarding process. Steps:- HR team will raise an offboarding request in Workday- It should auto create the request in ServiceNow- Trigger flow designer to terminate the user account from ...
I'm using Python to query the REST API. Often times it works, but sometimes it returns malformed JSON. Have other people ran into this? Is there a solution? headers = { 'Authorization': f'Bearer {bearer_token}', 'Content-Type': 'ap...
It seems OIDC Single Sign-On (OIDC) setup doesn't not allow flexible redirection oob, as the setup only allows one URL in the 'Redirect URL' field in OIDC connect record. Many organizations have Custom URLs defined in their instances, hence seeking h...
Hello guys, Is there a way to LOCK the Data Table from URL definition widget to a specific table, and not allowing the user to change it? My requirement is to have a list of records with the FILTERING and SEARCH enabled, just like the Data Table from...
Hi,I am setting a catalog UI policy for a Record producer. A user requested that I inactivate an variables A that had been used up until now. I inactivated the unnecessary variables A. Then I inactivated the Catalog UI policy in which variables A was...
Hi everyone,We're currently working with the Microsoft Teams Spoke integration in ServiceNow and have encountered a limitation we’re unsure how to resolve. We’d really appreciate any insights or experiences from the community. Context:We’ve fully con...
Hello Experts, Can we render the external page (like w3school.com) in the catalog item of the service portal? once the user selects the catalog item instead of order and add to cart option I want the external page to be open there not in the new tab....
Hello, I would like to add one new field to Knowledge Homepage search results. Currently OOB visible fields are 'Knowledge Base' and 'Category'. ServiceNow HI support stated that adding new fields is not an OOB feature as Knowledge Homepage is not cu...
We are investigating using the Microsoft Outlook plugin to allow users to create incidents from outlook. The setup is pretty straight forward, but i cannot seem to find any documentation on how to configure it a bit better. Some obstacles: The "out...
