I've testing out the Guided Setup Zing to AI Search migration tool in our Sandbox environment, and have successfully converted the out of the box workspaces, like Service Operations Workspace and Agent workspace.However, our organization also has cus...
Can anyone tell me basics, what are the best practices to keep in mind before the first ITOM implementation project? Including how can we manage update sets for setting up MID servers?
I want to disable the out of the box topic called Provide Feedback, but it is read only. It is not used in our Default chat experience, but somehow still appears in our Virtual Agent topic list on the Service Portal.I have tried following this KB but...
If we see here for csm/fsm workspace i can delete my list options. I have a custom workspace where i am unable to find the same options, can anyone help me where i can configure the ger icon menu items. so basically i want to delete and rename the my...
in change form inline editing of begin and end date is not editable even with admin role
Hi,I've a requirement as per below screenshot -The 'New' button should be hidden in KB Article tab when SME Group is empty.Users should only be able to submit Knowledge Articles if there is an associated SME Group exist. I see that above 'New" button...
Explain in detailed explanation Escalation process in servicenow
I created a scheduled job that runs daily at 7 AM. I do not need to consider the exact time the record was opened, only the date it was created. The goal is to check if the record's sys_created_on date matches today's date, then trigger an event if t...
I am trying to find out if a specific table (sn_customerservice_contact_relationship) has a unique index defined.
I'm working on an inbound integration where the external system posts a REST message to a SN Scripted REST API with the username and password in the body of the message (instead of the header). Is there any way to get this to authenticate ? I tried...
Client is placing file on SFTP server everyday with filename appending with date and time. Ex: name-2023-03-14-15-03-52.csv. I tried the filename using wild card character like "name-2023-03-14*.csv" but its not working. Is there a way to get the fil...
Hello , Im looking for ServiceNow demo instance for just for practice for ITSM. is there anything available
Hello everyone,we have a requirement to change the order of output we are getting as carousal in virtual agent. we want to show now assist summary card (of knowledge article), then catalog and other cards. We want below given card to appear first, th...
We connect remotely via AVD. Security Team uses a tool/utility that detects the activities on our laptops or PCs. When it detects that there is no valid activity going on or your PC is like in idle mode, your PC is automatically logged out. This S...