Good morning all, We are trying to remove Search Resources from the dropdown list shown in the attached image. To be specific, this dropdown is located in the Agent Assist "Contextual Sidebar" Section in Agent Workspace. We want to remove a few of ...
Hello, I have custom application and trying to add a new reference field to sys_choice table, but this table is not available. I spent some time to investigate this issue and found unexpected condition. I opened the dictionary of Reference field An...
Hello, I have a prompt on service portal that when approver clicks on reject widget, it show to enter mandatory comment in single line text. I want is multiple line text. How can I achieve this? Server script of widget is: if (input) { // update pag...
I made edits to a dashboard and when it was moved from our DEV environment to PROD the icon that you see when viewing the Dashboard Overview page was gone (see attached). I can't find how/where to edit that. Can someone point me in the right direct...
Hello, I have a portal widget, and in my portal widget, I have a dropdown field that needs to dynamically display choices from a field in ServiceNow. How can I do this? For Example: On the Incident form, I would like to display the choices in the st...
I already have a Approve and reject widget on service portal like this Now I only want to make rejection comment mandatory if approver rejects the request with the pop up if they don't fill in the rejection comment. Kindly guide me as I am new to se...
A user deleted a project and consequently all of its child project tasks. I undeleted the project record but it did not bring back the project tasks. Is there a way to get those tasks back?
Hi ,How can we change the knowledge article template? Thanksjanani
We're creating flows for catalog items. We want to set the stage to "Complete" at the end of the flow to kick of the business rules that close the RITM and the Request. Flow designer isn't letting us set a stage without adding another action, so we j...
Images are not visible in any of the Knowledge articles created by ServiceNow. PS - I had seen this issue earlier for some of the knowledge articles where only after login it used to show the images, but now that is not the case any more. Sample arti...
Hello, I have a quick question. I created a List UI Action. This UI Action uses glideajax and a script include to grab the selected records from incident table and update a record on a different table. My question is, I want to also make this UI acti...
Hello Developers! I am trying to run a scheduled job for every 2nd Monday in every month. Can anyone help me on that? Thanks in advance!
Has anybody ever integrated SN with Geofluent? Am curious what the level of effort was and how long it took.
Hello Team, How to trigger ad-hoc approvals in flow designer for a RITM? How to validate the approval status in the flow designer? I want to make sure all the approvals are approved including the manually added approvers and the group approvals trigg...
In London patch 6, we're experiencing an issue where our Order Guide widget (the out-of box widget-sc-order-guide-v2), will on occasion NOT cascade variables from the Describe Needs tab to Choose Options. The Order Guide and catalog items are set up...
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