what is the use of dynamic categories in service catalog.
Hi all, what is the use of dynamic categories in service catalog and where to use it. Please help
Forum Posts
Resolved! Error Log
I'm seeing a lot of this message in the error log and trying to figure out what's causing it. Does anyone have any insight? I see the error every few minutes FAILED TRYING TO EXECUTE ON CONNECTION glide.5 (connpid=1156079): INSERT INTO sys_api_stat...
What are all the list of out of the box tables on which workflow is compulsory?
What are all the list of out of the box tables on which workflow is compulsory?
Resolved! Should variables carried over to the RITM be read only?
After submitting a request, the variables are carried over to the RITM record as editable. Do most companies leave as editable or make read only? What are the ramifications either way? If best practice is to make read only, what is the best way...
Resolved! My Assessments and Surveys - View All
When an ITIL user goes to the "My Assessments & Surveys" module under Self-Service, they can see all surveys currently assigned to them. However, there is a related list (show all) that allows them to see all surveys in a "ready to take" state. Thi...
Get the updated time and date of a particular field
Hi SN community, I want to get the updated date and time of a particular field in the business rule. How is it possible? In my requirements I want to get the updated date/time of current.comments each time a new comment added. Thank you in advance.
Resolved! Flow Designer: debug IF condition Error when doing Date/Time comparison
I'm attempting to run a simple comparison using the flow designer IF Flow Logic: If [Date/Time 1] is after [Date/Time 2] then [do something]. However I receive an error on the flow with little to no detail on what the error is and the flow does not ...
Resolved! RITM is getting closed even if the mandatory fields are not filled.
Hi, RITM is getting closed even if the mandatory fields are not filled this is happening with the workflow. But when i manually try to close the RITM i am getting the mandatory field to be filled alert. REF::
Resolved! ${URI} vs ${URI_REF} , can you please differentiate with an example??
${URI} vs ${URI_REF} , can you please differentiate with an example??
Import JSON data to ServiceNow
Hi I have set of data in JSON format which I get through Outbound REST message I need to map this data into the table i built Can you please advise me how to do this ? with a transform map script Regards Sailesh
Your text query contained only common words or ambiguous wildcards*
Can you guys help me on why am I getting this and what's the mechanism behind? Thanks!
Cost of Servicenow IntegrationHub Professional Pack Installer
Hi Team, We would like to evaluate Servicenow IntegrationHub Professional Pack Installer on our Demo environment. Could you please suggest what is the cost associated with this pack. Please suggest on this.
How to get ATF test runs triggering cross-scope access requests?
I am trying to use ATF for a custom app. It looks like when running the tests in the dev environment with Runtime Access Tracking set to "Tracking", the tests run nicely, but without triggering Cross-Scope Access requests: When installing the app in ...
Resolved! Multiple inbound email accounts in ServiceNow - Best practice?
Hi. I have a question regarding Email Accounts in ServiceNow. Currently we have multiple teams in ServiceNow, with each of their own Email Account linked. We have inbound actions so that whenever their email account receives an email, a case gets cre...
Resolved! Question on Packages.com.glide.glideobject.GlideDateTime
Hi Experts, Can you please help understand the difference between GlideDate, GlideDateTime Vs Packages.com.glide.glideobject.GlideDate, Packages.com.glide.glideobject.GlideDateTime Also, why do we get a different date when we include the time compon...
