Resolved! Not able to view the Publish option for Reports
Hi Created a new custom report and not seeing publish option at share. Looking an option to publish and share the published url to public users. Thanks & Regards, Srini
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Resolved! Why can't I see the Service Configuration Item Association Table?
Hello,From incident form, when we select the configuration item, we would like to have the Business Service it is related to populate a business service field. From information on the wikihttps://docs.servicenow.com/product/configuration_management...
Resolved! Service Catalog Item Request Method
I'm building my first Service Catalog Item. Playing with the Request method setting on the Portal Settings tab, it doesn't seem to matter which option I select. Despite what the doc page says, the button text is always Submit and the Hide 'Add to C...
Mid Servers - oscp.entrust.net by pass
Has anyone been able to use a mid server that absolutely can't access the ocsp.entrust.net url for ocsp checking in Orlando? We have a mid server that can not access OCSP, and due to some things in play - we can not configure it to do so. Is there...
Enable dynamic multiple approval in ATF for change requests
Hi I have a requirement where i need to implement an automated test framework (ATF) for change request which has more than 1 approver. I have tried to build this by hard coding the users, impersonating to each approver but i need it to be dynamic so...
Images in email content not getting pasted in comments/work notes
Hi, Is there any solution to following issue - Some users are trying to past complete email which contains multiple images in work notes/comments fields. The email text gets pasted but if it has images in the content, it won't paste. I tried to creat...
Error in sccm integartion while loading the record MID Server reported error: java.sql.SQLException: com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'SPA6sccm_integration'. ClientConnectionId:8864e3cd-75f8-43ff-b38b-4a5360e93eb
Hi All,I am getting the below error while loading records in data source ,seems like its login issue with the service account,tried changing password for service account again its throwing the same error ..can please some one check how this can be so...
Session Timeout Warning or pop up message on service portal
Hi All, We need to configure warning message or popup message on portal indicating that the session is going to end or expired. Kindly let me know if anyone has implemented this feature on portal. Thanks and Regards, Chandrashekar BN
Flow Designer - Catalog Task variables
I am just getting into investigating Flow Designer. I'm attempting to create a Flow for an existing catalog item that is currently using a workflow. In the catalog item variables, we have container variables so that the input variables display correc...
Resolved! Reference to sys_user only active users for all fields
Hello community! Is there a way to only reference active users in ServiceNow from the GUI? I recently saw that we had some duplicate users based on email address. I then updated the duplicate email address and set the active flag to false. For exam...
Linking to a Knowledge Article (view) using SSO
I am having a challenge linking to Knowledge Articles while using Single Sign-on. My goal is to provide e-mail links to KB articles and users with the correct credentials can just open the link and it will take them to the specific Knowledge Article ...
Quick Messages dropdown is not showing in email client.
Hello, I have added quick messages fully filled out and email client is enabled but I cannot see the dropdown. Any assistance would be appreciated. Thanks, Chad
Resolved! Is it possible to get Previous URL in ServiceNow?
Hi Guys, Is it possible to get previous page URL ? Basically we have a scenario. We have a table say 'problem' and have a related list as 'incident' table. So, if i click on one of related incident it goes to incident table. Here can we get that pr...
Reporting on knowledge articles with zero views in a given time period
I'm trying to create a report that would tell me any articles that have not had any views in a given time period. Does anyone have any idea how I might get this information using the reporting module? I've reported on views for the last 6 months usin...
Resolved! Auto populate service catalog variable with requesters information
Hi,I have a catalog item in which there are variable like Requster Department, Requester Manager all are single line text type. When requester selects the catalog item from service catalog these variable has to be auto populated from user record. Wha...
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