Resolved! Task Board Hidden Lanes
Does anyone know how to get a lane back on a task board which I have hidden? Thanks, Lisa
Forum Posts
Resolved! KB article showing differently for different users
I've got a KB article which I updated a few weeks ago. It looks fine when viewed as an admin user or as a normal ITIL user (other than me), but when I'm logged in (or impersonating) my own ITIL account I still see the old version.The KB article req...
Resolved! Related Links are not visible on requested item.
I have checked ui actions, form layout and etc... I am trying to see the show workflow link but the entire Related Link section for Requested Items and Requests appear to be missing. I see the Related Links on Change, Incident, Problem and Knowledge....
Resolved! Approval Task being Auto Approved if the REQ/RITM "Requested For" is in the Approval Group
Hey everyone, I've been running into an issue surrounding approval tasks in a RITM Workflow. In my current workflow I'm running into an issue where an approval task is fired during the workflow but if the user who submitted the initial REQ/RITM i...
Resolved! Knowledge Search Page showing blank after clicking Knowledge Base
Has anyone experienced an issue with the updated Knowledge Management - Service Portal plugin where a user clicks on a knowledge base on the Knowledge homepage, and then it shows blank? Navigating back to the Knowledge homepage and clicking the know...
Resolved! "Can Contribute" and "Can Read" sections of KB Properties does not seem to do anything
My company has multiple locations that want to keep knowledge base articles "separate but together". Meaning that each location wants their own KB so that they can contribute their own articles for specific things to their locations, while keeping ...
UI macro condition
I have added a UI button to my KB form as found on https://community.servicenow.com/community?id=community_question&sys_id=32bbcba1db9cdbc01dcaf3231f9619c4. I added the following code to my macro and it works great. <button id="email_client_open" onc...
Resolved! Time zone setting defaulting to incorrect zone
I have a User who's Time zone in System Settings keeps ignoring his PC/Windows time zone setting of Eastern and keeps reverting back to Central every time he logs off and back on ServiceNow. Has anyone experienced this before?
Widget "Knowledge Homepage Search" typeahead/suggestions not appearing
Good day all, Using Jakarta, with the Knowledge Mgmt - Service Portal active. When typing a search in the Knowledge Homepage Search box, I get no type-ahead results. What am I missing? Seems like it should be simple, as it works fine on the portal...
Resolved! How frequently does sys_auto_flush run?
Hi, How frequently does the 'Table Cleanup' run? I can't seem to find any reference to the frequency in the docs, if anyone knows the answer or if there is documentation for this please can you provide it? Regards, Steven
Resolved! Successful status 200 returned from REST API PUT inserting additional comments...but it worked twice on one CHG?
We're using a PUT REST API request with a user who has the snc_platform_rest_api_access and rest_api_explorer roles, and the "support" group. When updating the comments using a raw: { "data": { "comments": "mycomment" }} The first two times updatin...
Trying to execute test from Automated Test Framework however getting error everytime
I am trying to Run a test "Basic UI test" from Automated Test Framework, However getting "The test timed out because the max execution time (600 seconds) was reached while executing step 2 - 4". Is there any property setting that needs to be enable...
How to manage tasks to non-ITIL users
I have a process that would be extremely costly using the current ServiceNow licensing structure. I have a very large population of users who do not need to be in the SNOW platform on a routine basis, but get 1-3 items per month that require them to ...
Resolved! How to Disable OOB Table API access and its impact?
As part of our plan to make ServiceNow data available for other applications to use. It is necessary to secure the scope for these applications within ServiceNow. It may not be common for API consumers to play around with the provided endpoints. Howe...
Resolved! Showing Reports to Free Users on Service Portal
Hello, Background: We are a MSP that provides white-labeled support to end customers through a partner company. We are obligated to provide certain reports and metrics about end customer tasks to users of that partner company. We would like to provid...
