how to get the sys_id of caller in the incident table using client script
i need to get the caller names sys_id in the incident from, using client script
Forum Posts
Resolved! ServiceNow Fundamentals- Can't download the CloudDimension-infinity-logo
In module 15.5.3 - Catalog Administration Overview Activity, I can't download the CloudDimension-infinity-logo. The given link is not working. Please help me.
Resolved! GlideappCalculationHelper API is not working on a Record Producer
I'm trying to generate multiple RITM with a Record Producer and GlideappCalculationHelper API. Script is not working. Nobody knows why? var reqHelper = new GlideappCalculationHelper();reqHelper.addItemToExistingRequest(current.sys_id.getValue(), <cat...
Resolved! Catalog Client Script setValue using a choice Variables text value
Trying to use the Text value from a variables choice, chosen on a service catalog form, in a Catalog Client Script and getting nowhere. The idea is to generate a text box string based on the values the user is filling out on the form that they can vi...
Resolved! How to map fields from table to catalog using variable type select box
Hello Community, How to map fields from table to catalog item using variable type select box,In the type specifications I have given table name and column name,but still its not working
Resolved! Clear the Dependent Field Values if the reference Field is empty
Hi All, I have a reference field based on which other refrence field value is populated. Not when the value in the reference field is removed(Field is empty), other dependent fields value should be cleared out. I have written below code but its n...
Resolved! Installing Now CLI failed (Now Experience UI Framework)
Hi, I am trying to install Now CLI using this command: npm install @servicenow/cli -g I am getting this error message: npm WARN deprecated joi@14.3.1: This module has moved and is now available at @hapi/joi. Please update your dependencies as this ve...
Resolved! Can you batch update sets from multiple applications?
Hi, We have features that included updates to multiple applications (Global and CSM), is it possible to have one batch update set for the release or do we have to create one batch update set per application?
Resolved! How does "Wait for other responses before deciding" should work in Approval Coordinator
Hello Community Experts, I need your help to understand the Approval Coordinator rejection flow when "Wait for other responses before deciding" is selected. I've created an Approval Coordinator for which all approvals creates a single task, but on re...
Accidentally deleted a checked-out workflow.How can i restore deleted workflow
Hi everyone,Accidentally deleted a checked-out workflow.How can i restore deleted workflow.please suggest me the solution.
Resolved! Is there a way to get the timestamp in a script when user post some comment in "Journal entry" field. e.g: work notes on Incident.
Use case - we need to know the timestamp when support user posted the comments in work notes. we may have multiple comments so I want to understand how we can capture the timestamp for multiple comments through script. I know we can store the times...
Difference between CMDB Groups (table: cmdb_group) or Groups (table: cmdb_ci_group)?
What is the difference between the 2: CMDB Groups (table: cmdb_group) or Groups (table: cmdb_ci_group)? Is there a reason they both exist? Are their benefits to using one over the other? Thanks, Julie Sutton
Resolved! How to display message on the banner of service now native ui?
Hi Team, I am looking to display a custom message on the banner of service now native ui (not in service portal login page). Is there any possibility to achieve this? Attaching the screenshot (rounded off with red) for better understanding the requi...
Resolved! Action.SetRedirectURL(Url); Not Working For Agent Workspace
trying to create a copy case UI action, which is creating a new copy of the case but the redirect is not happening in Agent workspace, I have tried using var url = '/now/workspace/agent/record/sn_customerservice_case/' + newCase.sys_id ; g_navigatio...
SLA percentage report
How do you calculate percentages in an SLA report? I'm trying to calculate the number of incidents within the last 30 days that achieved SLA and group it based on the Assigned To technician. Maybe it'd be a bar graph where each Assigned To would have...
