Want to convert GMT to EST/PST by passing timezone
Want to convert GMT to EST/PST by passing timezone. Can you please help me how can we do that in service now.
Forum Posts
Getting an error while trying to connect to the data source "com.glide.db.impex.datasource.DataSourceException: java.io.IOException: SSH authentication failed, Timed out while waiting for TCP to connect to "
Hi Team, I tried test loading 20 records in a data source from a server. But started getting the below error even after password reset. error: com.glide.db.impex.datasource.DataSourceException: java.io.IOException: SSH authentication failed, Timed ou...
Is there any default rate limit for table api in Service Now
Hi team, I would like to know if there is any rate limit that is by default applied to table api? Example: If the user hits table api for x number of times in an hour then rate limit error will be thrown. What is the default number here? I have gone ...
Survey trigger - random
Hi All, I have a Cases Survey where a survey need to be sent for every 5th case closed and I set trigger to Trigger Randomly and probability to 20%. What we see is its not triggering as desired and it also randomly sends duplicate surveys (randomly...
Resolved! Joining tables
Hi All, Please guide me on how to find joins fields for tables. eg: schema map for Table :User [sys_user] and Table : User Role [sys_user_has_role] Join : User Role > user = User > sys_Id . In the diagram below table: User Role shows "user " how...
Displaying a table on a Catalog Item using the HTML variable.
Hi all,Currently I'm creating a Catalog Item for a Firewall Access request. Rather than using multiple variable sets of 6 multi line text fields and catalog policies to show/hide those fields, I figured creating a table would be much easier. Creating...
Resolved! Access to the "Preview this Record" button.
How is access to the "Preview this Record" button controlled. We would like to expose this functionality to a larger user base, but I am unsure what control needs to be adjusted.
Resolved! Onchange client script to show/hide options
Hello, I have a request to show choice options based off of a selection made. This needs to be an onChange client script. I have a category and subcategory field. Corresponding subcategories need to display for the selected category. Subcategory choi...
Resolved! How to capture an active Flow Designer in an update set ?
Hi, I have created a Flow designer which has two sub-flows and one custom action now i have to move it to higher instance, As while creating i have not capture them in separate custom update set. Now I am facing issue capturing them in an update set...
How to change the ess user view to default view
Hi, I have created a new form by taking the fields of incident form. When the end user- "user with no roles" login he is not able to see all the fields, But when a user with itil role login he is able to see all the fields. I need the ess user to see...
Show duration field in only Days instead of Days hours minutes format
Hi I am working on a feature for a product, I have to add a field in a table to calculate age in days. I created a dictionary entry of type duration named it age and marked it as function field. The function definition for the field is given as 'glid...
Is it possible to build the condition builder in Portal?
Hello talents,Is it possible to build something like the 'condition' field type in Portal?Something like this Thank you so much!
Related List Edit SlushBucket Behavior
Hi, I have tables A, B and A2B for m2m mapping in a scoped application. When I open record of A in platform UI, I am showing related list for A2B. I am trying to show Edit button which will open slush bucket behaviour. Edit button was not shown by ...
Set date to 1st day of next month based on other field
Hi, I have 2 date/time fields (say, A & b) and need to set value on 1 field based on other. So, whatever date/time value user selects manually in field A, then field B should be auto populated with 1st day of next month. For eg, if user selects value...
Resolved! Service Portal Widget - How can I display multiple columns for a referenced field
In the Service Portal, I have a page that's used to add records to a table. On the page is a widget which shows the form from a table and one of the fields in this table is a reference field. When the user accesses the reference field (to select a va...
