Is there a way to invoke a workflow in Commvault when a user submits a request in Servicenow. (Workflow is an in-built feature in commvault which facilitates automation by putting together a set of tasks in a specific order.) For example : In commvau...
The list of Windows Operating Systems stops at Windows Server 2008 … how do I update that drop-down list to include Server 2012 and Server 2016 ?
Our Service Portal is very public by design. We just discovered that searching in the Typeahead Search widget will not yield results from the Service Catalog unless you're logged in. How do I fix that so it will show catalog item matches regardless...
This seems like a simple question, but I've spent an hour researching it to no avail. I have an Integer field (u_severity_num) on my form which displays across the entire width of the form. The field will only ever hold a 2-3 digit number, so I'd lik...
SOAP vs REST vs GraphQL vs Webhooks vs gRPC? which is best and why? can you please provide pros and cons of all?
I've been having trouble with the short description translation of the General Inquiry record producer from the Human Resources: Service Portal application. I've edited the values directly from the sys_translated_text table but it's not reflecting on...
How do you delete a sys_popup view? I created one and tried to add a related list to it. When I added the related list, the sys_popup was no longer the view used in the popup. It would revert back to the Default. Ideally, I'd like to include a relate...
Hi everyone, Is anyone here familiar with the survey management module? I created an active survey in the survey module. The triggered condition would be that, for every incident that has been resolved, a new survey instance will be created and the ...
We are thinking about modifying the OOTB patterns to show proper operational status defined by the company's configuration management process. I know the Operational_Status value 1 means operational but not sure what is the value for DR Standby. I d...
Hi,I have a workflow that needs to run every time the record state is put to open. I added the condition state = open, but then it only starts the first time. If the ticket is closed and put back to open it does not start a workflow again.For your in...
I have a question on the best way to handle multiple IF type statements in a workflow design. It seems like I can accomplish what I need with several IF conditions connected together, but with the number of possibilities I need to account for that se...
I have a requirement to display categories of a specific KB. When a user does a seach in the portal, the categories of the specific KB should be displayed after the search results are returned.For this, I'm using a widget called Knowledge Field facet...
I've been using the "Quick Discovery" when testing an IP Address if for example we're having discovery issue on a certain device and we'd like to test discovery on it while applying fixes. But those IP Address I tested were always part of the IP Rang...
I know that there are several discussion and guides on the subject, but after several tries (and cries) I am simply not able to have any videos displayed in my knowledge articles.I have tried uploading a video to the library, embeddign the video (you...
In an effort to make our Change Request Default view more user friendly, the Change Process Manager wants the Related list tabs to be highlighted in some way (different font color or different background color or bold font) when they aren't empty. We...
