What caused the error that id=form says "Record not found" when a non-ITIL user uses that URL to view a record's detail. Visible to non-ITIL: https://<instance>.service-now.com/sp?id=ticket&table=incident&filter=&sys_id=a90e30241bf928ac5300419ead4b...
In the Service Portal on the approval widget, how can I add a link to the underlying record being approved (approval_for)? Our approvers need to see all information on a record, including attachments and related lists, before they can approve or reje...
We have the Incident Create Knowledge business rule active, and it works fairly well. We are implmenting knowledge article templates, and I would like to tweak the business rule to apply a specific template to KB's created by that business rule. Howe...
Hi,I'm trying to script who should get an email notification from the system, through workflow.I've created a Notification activity like below:Then i want to send an email to requested_for (reference to sys_user), requested_for is a variable so i've ...
Hi All, Am getting error like "I18nUtils undefined, maybe missing global qualifier" on my portal page where i have custom language selector widget. Recently my instance got upgraded to Paris patch 5 and thereafter started getting this error on portal...
Hello, How can I access variables using a UI action? I need to be able to create a new record through a UI Action. My UI Action works, but I have no idea how to access the variables and use them to set fields on the new record. My UI Action currently...
I have set up .txt files to be allowed uploadable as attachments (among others). I also have MIME type validation turned on. When i upload a text file with an email header as the contents, the system rejects it for an unknown reason. I turned off the...
Hi All, We have a new requirement to display desktop notification when a new chat is coming to an agent in Agent Workspace. Because currently we have only alert message in AWS homepage when a new chat request is coming...SO if support agent is in ano...
Hi, When a user uses the chat function in the portal to chat to a service desk agent is it possible to configure so the browser window flashes when there is a new message from the agent working in ServiceNow ITIL view? At the moment for me only a sou...
Hi Experts, I need a help regarding typeahead search widget. We can search by letters in typeahead search for all catalog items. But I am not able to search the same catalog items when I am searching by numbers. Please find the below screen shot. ...
Hello, I have a UI Macro and a UI formatter that displays the selected items from my list and populates them in an html table. The list field I have references the user table. What I want to be able to do is create an icon next to the list field, and...
I wanted to add some fields to the AD Flow, both for create User and Update user. I was given a link from HI to this article: https://hi.service-now.com/kb_view.do?sysparm_article=KB0794226 I have gone to the script and updated with an example $divis...
Have you every wanted to take advantage of user criterias in other places of servicenow than is available OOTB? - eg. to control who can access an element in the CMS or a content of a widget in Service Portal?Here on Share is a script include which a...
Hi, I'm sorry if this topic had appeared already, but I can't resolve this problem.I have a workflow and a I must send a notification to the Administrator(using "Create Event") every time a record is created on the Incident table. I created the event...
Hi, i would like to know how the table Usage Data for Applications ( ua_app_usage ) is populated, i can't find any job/script which populate this table, i would like to know how this table works, when it gets updated Thank you.
