Resolved! Show highest used catalog items
How do I generate report that shows mostly used service catalog items? Appreciate it.
Forum Posts
Knowledge base not visible for non admin users?
Hello, We have knowledge base "abc'' and that is visible for everyone but suddenly it is restricted to admin's and Knowledge manager's only. Can you all please suggest me where to check and what is the issue here as I couldn't find anything in prop...
I am using Flow designer and need to manipulate / calculate dates i.e. ( add or subtract 4 days from a given date). Is it possible to do this with no code in a core action / custom action?
I am using Flow designer and need to manipulate / calculate dates i.e. ( add or subtract 4 days from a given date). Is it possible to do this with no code in a core action / custom action? Thanks in advance!
Resolved! Basic authentication for REST API
Hi Everybody, I'd like to ask you if there is a solution for a problem that we have at a customer. When they use one of our products to create a ServiceNow incident using the Table API, they get an authorization error: {"error":{"message":"User Not A...
Resolved! Knowledge Article Template articles do not launch a workflow context.
Hi all, I activated Article Templates in order to use at the same time with an Interceptor for when a user has to create a knowledge article. The article templates are for example "KCS Article", "How To", "FAQ" and so on... The interceptor and the ar...
Get Approval History or Details from Custom Table
Hi I currently have 2 custom table that is extended from task. I want to display the approval history of approval sequence either via related list or chart within the form of the travel booking or any suggestions will also be ok. Table Names: 1. Tra...
Resolved! Adding extra image to Service Portal header
Hi Community, Does anyone knows how do I add another image right next after the avatar in the header navigation in Service Portal? I tried going to Service Portal > Headers & Footers and duplicate the "Stock Header" as "Custom Header" and add a H...
Resolved! How to get SCTASK number in workflow
Hello, I have a workflow on sc_request table that creates an sctask. It is a simple workflow: Begin > Create Task > End I want to store the value as a workflow scratchpad or a set value so that when the sc_task is closed, I can close a RITM being cre...
Resolved! How to close RITM and REQ from an SCTASK
Hello, We have a catalog item that generates a REQ a little differently than the OOB way. When a REQ is created, it goes through an approval process first. Once the REQ is approved, an SCTASK and RITM gets created under the REQ. The SCTASK is not cre...
Resolved! Error ending impersonation in the UI session in Automated Testing Framework
I am getting this error while executing a test case in ATF.The test case has 8 steps in the following sequence.impersonate as an ITIL useropen a new incident formset field valuessubmit the formrecord validationclick a UI action (this submits the form...
Resolved! Chat function disabled in Agent Workspace - Gets all the messages to Connect support
Hi All, I have been trying to enable the Chat function in Agent workspace, but the chat is still disabled as below. I have gone through many related community questions and discussions, and provided relevant roles to the Service Desk person, configur...
Resolved! Need to install Jira Spoke plugin in my personal dev instance
I'm trying to evaluate ServiceNow / Jira integration for my employer. We're currently working in Madrid. I see multiple plugins but am not sure which to use. Options include: Jira SpokeAtlassian Jira Integration for Agile DevelopmentWork Item Integra...
Resolved! Catalog item: filter Assigned To based on Assignment Group
I have a catalog item that contains references for Asignment Group (sys_user_group) and Assigned To (sys_user). I would like the Assigned To to display only users who are members of the selectedc Assignment Group. I am guessing I will need to creat...
Resolved! How to access ServiceNow Scripted REST API in Boomi?
Hi, Has anyone had any experience on how to access a scripted REST API in ServiceNow through Boomi? The scripted REST API is in the cer namespace. On the first screen in Boomi it asks for a Base URL and the only one that was successful was <instanc...
Resolved! Switching out of Classic UI
I inadvertently go my ServiceNow instance turned to Classic UI. I want to switch it back, but cannot find the setting to switch it back, How do I switch it back?
