What does "Reg:" mean in Knowledge Subscription Email Subjects?
The question is pretty straightforward. For email subject lines such as "Reg: Article KB0013668 has been revised", what does "Reg:" mean?
Forum Posts
Skills Management plugin and Knowledge Management
We have a set of KB articles that contain training modules that end users have to read and acknowledge -- after that they gain a skill. I recently stumbled upon the Skills Management plugin.Has anyone built a feature that took advantage of the Knowle...
Resolved! Export to Excel option is not available
When I select a specific workstation and choose a program which is installed on that workstation and click on that program to show all workstations which have this specific program installed I am unable export the list of workstations which are shown...
Resolved! How to remove " (empty) " from columns in list view?
We did a patch update and after that all the columns that had no data started showing as "(empty)". Is there any global setting to remove "(empty) " from the columns that have no data on the list view?
Resolved! Gliderecord SetValue on Catalog Item variables
Hi,Is it possible to Gliderecord a catalog item variable value using setValue?For example:var variableName = 'test';var gr = new GlideRecord('sc_task'); gr.addQuery('request_item',current.document_id); gr.query(); if(gr.next()){ gr.setValue(var...
Facing an issue while copying a word document to body of the knowledge article and keeping the format. This is happening when importing an article as well
Hi When i copy and paste a word doc into knowledge article text field, Lines which contain numbered list or bullet list font size is changing automatically same is happening when i import an article as well. Regards, Chiru
Resolved! Active Datacenter
Is there a way we can check what is the active datacenter our instance is using?
Resolved! How to create a perfect KB document and upload in the ServiceNow
Dears, I have few questions since i don't like my current KB documents. Kindly give me some expert advice. 1) How to create a perfect KB document and upload in the ServiceNow? 2) What is the whole process of a knowledge base? 3) Kindly share some lin...
Is there any documentation on the sn_cs.MultiPartOutMsg() API used within Virtual Agent script?
When using 'Script Output' bot response within Virtual Agent designer it references a SN_CS API, suggesting there is more information available on how to use the script output for multi-part outputs. However, I was unable to locate any references to...
Service Portal dynamic branding per User.Company record
Hello ServiceNow Gurus!Would anyone know if it is possible to brand the new Istanbul Portals per the user who is logged in?My company supports multiple companies with our HR Portal and Service Portal and we would like to change the color theme and lo...
Resolved! Ways to export custom code and configuration changes
I am looking for ways to query and export all changes made to my servicenow instance. Example, any config changes such as new drop down values added to an out-of-the-box field. OR, any code changes made to a form or scripts. Basically, I need to exp...
Resolved! is there a way to search for any word in the activities of a change_request record
Is there a way to search for any word in the activities of a change_request record.?
Where can i find user provisioning logs that can assist us with uncovering Azure sync issues?
We are working with a few issues which Stem from the synchronization of user records between Active Directory and ServiceNow. We need to know where we can access the user provisioning logs to further investigate these issues.
Resolved! Approval for manually added approvers not working
Hi, I have a scenario here where:The approver was manually added in the related list using the edit button then approved the request but the approval activity in workflow was not approved.I added Itil user the approve the request.But when I try to ap...
Discovery of vCenter thru a firewall
We've successfully discovered vCenter within our firewall, now trying to do the same over a firewall. We requested to have several ports opened, however, Discovery is still failing. In the ECC queue, we see this and I need help interpreting what it m...