Morning, Has anyone else had issues with the Virtual Agent branding setup applying updates? When I am making changes to the color values in RGB Hex (#ba78dh) or RGB Decimal, I am not seeing updates. Text updates seem to apply without issue. I hav...
Hello, I just gave a user access to a dashboard, but now they are seeing this message "Report visible only to a specific user or group". I gave her edit access and she still has this issue. How can I set this up to allow her access to the content wit...
Hello,I need to map to reference field (name) mapped to caller_id(caller) in incident form also reference. current.caller_id=producer.caller_id and current.caller_id.sys_id=producer.caller_id is not workingCan anyone correct/modify it pleaseThank...
Hi All, I am been trying to get ServiceNow Virtual agent embedded into an external web application, in this case our Customer facing portal (non-ServiceNow). I followed the steps given in docs with limited success https://docs.servicenow.com/bundle/l...
I have created a Scheduled Job (as shown below) to pass dynamic recipients in email notification and trigger the notification through event in the script itself . But the issue is I have to separate users in TO and CC fields , i am unable to do so. I...
I have created a flow design where Approval process is skipped for VIP User and VIP line manager, It should directly be directed to catalog task 2.1.1.1 and follow steps 2.1.1.2 and 2.1.1.3 but I don't how how to do this like what option is flow desi...
I have created one field (Business Area) in CMDB_CI table and added in to form through Form layout. So here my question is, how it should populate all child classes in CMDB. I shouldn't go to every Class and i should not use form layout for every cla...
Hi, Is is possible to print the variables which are present in the Task form in a specific layout How can we achieve this if possible Thank you
I have a business rule that needs to share a variable with 5 other functions within the script. In the example below, I am trying to use diagLogs globally to store lots of diagnostic information. Inside the getassignmentCI function, the script doesn'...
Hello. Trying to put a default filter on a Related list "Add" function (impacted ci's where it only shows non-retired CI's. OOTB is "ALL". NOTE: List Control does not work when in "add" mode on a related list because you are going through the UI acti...
Hi Experts, As i am working in service portal and there is an intermittent issue occurring, explained below: when I am testing widgets in portal some of the widgets is not visible to the intended users(we have used user criteria to restrict access) o...
What is Script Background & Fix Scripts? I think both are used for running ad hoc scripts without the use of any workflow object or BR etc. But what is the difference?
The GlideDateTime's addDays not working as expected. This function is not returning correct value for time In the below example I am taking time of 90 days back from current date. However the function is returning correct value till '-78' days but no...
Short Description field text is too long. How i can warp that text. Similar, to green highlighted wrap text.
