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Resolved! Number formatting

Hello Team - I am creating a Catalog Item and will add a question for requester's to provide an account number of some sort.  How do I configure this to check for proper number formatting? Account number maybe something like 00-0000-0000-00 blah blah...

Winnie P by Mega Sage
  • 4571 Views
  • 16 replies
  • 11 helpfuls

Transform Map won't appear to non-admin users

When I try to impersonate a non-admin user with the appropriate import related roles, I am not able to find a transform map created by an admin in the list view of transform maps. The transform map is also not visible to be selected when going throug...

efernandes by Tera Contributor
  • 1434 Views
  • 5 replies
  • 1 helpfuls

Error trying to set up data source via HTTPS - com.glide.db.impex.datasource.DataSourceException: java.io.IOException:

Hi All, Perhaps someone can provide some insight/guidance on HTTPS data sources. I've been attempting to set up a HTTPS data source to pull user data from a third party source into our ServiceNow instance using a REST API call. My configuration looks...

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nicholar by Kilo Contributor
  • 3309 Views
  • 3 replies
  • 0 helpfuls

Menu Item - Scripted List

Hello Experts, I want to add menu on my header like "Impersonate to Ralph". If i click this menu, I want to be impersonate to Ralph. My Question is... 1. The menu doesn't show up in my header... How can I get the menu to show up in my header? 2. Ref...

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Brook3 by Giga Expert
  • 1887 Views
  • 1 replies
  • 0 helpfuls

Rolling back Scoped Applications

Hi All, I wanted to rollback my scoped application from version 1.0.6 to Version 1.0.5 and all the code was developed in studio (ie; Scoped App only). My admin team told that we can't roll back due to system limitations, Some apps just don't allow it...

harshav by Tera Guru
  • 2300 Views
  • 6 replies
  • 0 helpfuls

Open kb attachment

hi ,  On service portal , i would like to know if it's possible to open (in a broweser or other...) directly an attachment when i clic on an knowledge article ?  thank you for your help 

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kmickael by Kilo Sage
  • 3794 Views
  • 18 replies
  • 6 helpfuls

Resolved! UI Action to Cancel a Item related to a Flow

We started using Flow for our RITM. and we have already an UI Action that cancel the RITM. But unfortunantly it's working only for Catalog Item linked to Workflow, not to a Flow. How can I change the script of the UI to cancel the Catalog Items relat...

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LearnerNow by Mega Guru
  • 2360 Views
  • 4 replies
  • 3 helpfuls