Forum Posts
Resolved! Script Background & Fix Scripts
What is Script Background & Fix Scripts? I think both are used for running ad hoc scripts without the use of any workflow object or BR etc. But what is the difference?
Resolved! GlideDateTime's addDays not working as expected
The GlideDateTime's addDays not working as expected. This function is not returning correct value for time In the below example I am taking time of 90 days back from current date. However the function is returning correct value till '-78' days but no...
Resolved! How can i wrap text of the "Short Description" Field, similar to "Description" field, highlighted in green. In the V2 List. PFA Snapshot.
Short Description field text is too long. How i can warp that text. Similar, to green highlighted wrap text.
Resolved! (Language translation) I18N Debugging shows two prefixes for a widget Title
Hello All. I enabled the I18N Debugging for the language translations. What I saw was that in one of my widget titles is showing two prefixes : MSG: GMLD: Case details I'm not able to figure out how to translate this title to another language. Plea...
Guided Tour Step Showing "Placement options are unavailable for hidden step" error, on portal it is "Tour ended because the next step was not found"
Hi Experts, I'm seeing "Tour ended because the next step was not found" on portal guided tour, and i tried to edit the step and found this error "Placement options are unavailable for hidden step" its not letting me place the txtbox I think. I'll at...
Resolved! Fill Excel sheet values in the RITM variables
Hi, I have a requirement like I have to create Requests in ritm table and the Excel sheet contains the values which are to be inserted into the RITM variables . is it possible to Insert the values from the Excel sheet to the RITM variables and also...
Resolved! Asset Relationships???
Is it a best practice to show relationships between Assets? If so, how can it be done in ServiceNow? Example: Two component devices are connected to each other to work as a single unit. They can be purchased and tracked individually in ServiceNow. Bu...
Resolved! How can we control when empty values in a list display as (empty) vs. just an empty column?
We've recently upgraded to London Patch 4. In some of our lists (apparently depending on which view is used by the list), we are now seeing empty values in the list display as either (empty) or blank values. Previously, we did not see (empty). I a...
ServiceNow AVP Server Installation Guide
We would like to Build AVP Server for Exporting PDF in Servicenow. I have raised case with HI and they suggested to follow the steps as in KB Article https://hi.service-now.com/kb_view.do?sysparm_article=KB0661827. In the article we need to download ...
Resolved! How to show Variables from a Record Producer on Incident Form? is there any oob way?
I have some variable in my record producer to create incident which does not map to incident form, I need to show them as they are available on ritm and sc_task via a catalog item? Is there a way to achieve this oob?
Creating survey with radio button
Hi Experts,I need to create survey with following points,an end user should receive an email with embedded survey with the below content : Introduction : Your ticket has been resolved. Please help us improve by taking our short satisfaction survey .T...
Resolved! How to compare value in string field with choices in other field?
Hi Everyone, I just want to know whether the following thing is possible or not. I have a choices like apple,mango,orange,banana in "fruit type" choice field and I have a string field "fruit name". When user enters value in string field, it needs to...
Update Set best practices
Hi Team, I would like to know the best practice regarding update sets and cloning. I understand that "The best practice of handling "update sets" is by exporting these to xmls and then importing them after the clone." What should we do regarding in p...
Redirection after crating an order guide
Hello, After submiting an order guide, we are redirected to page of request (REQXXXXXX), i want to be redirected to the page of service(SRVXXXXXX), there is a way to do this ? Thanks u .
