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Knowledge Base Icon

Hello Community! When someone search for articles the result list shows the icon from the Knowledge Base. Is there any way OOB to add an icon to the article so it shows on the article list? I tried this workaround       https://hi.service-now.com/kb_...

Customize Service Portal Approval Widget

I would like to customize the approval widget to show all fields of the record being requested vs just the requested item information that comes with default. (Actually exactly what this blog post is referring to https://blog.cdw.com/services/how-to-...

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gregrice by Tera Expert
  • 4334 Views
  • 1 replies
  • 3 helpfuls

Resolved! Nested Groups

Few years ago, when external consultants helped our company with ServiceNow (Jakarta version) implementation, they advised that Nested Groups concept didn't work well. I am wondering if that's the case or/and something has changed in more recent vers...

Greg92 by Giga Contributor
  • 3705 Views
  • 8 replies
  • 4 helpfuls

RITM stages

I am trying to understand the stages of RITM.  It looks like when RITM is created, it shows the number of circles depending on the path it expects to follow and shrinks the number of these circles when it is rejected and completes with fewer stages. ...

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Giri6 by Tera Expert
  • 5555 Views
  • 5 replies
  • 0 helpfuls