We are attempting to integrate MS Teams with the Now Virtual Agent in ServiceNow. However, whenever we try to add the MS Teams tenant, we receive the message: "The Microsoft Teams tenant associated with is currently registered with another instance."...
When a new Incident is created with Priority P1, the system should check whether there is already an active P1 Incident associated with the same Configuration Item (CI). If such an Incident exists, the new Incident’s priority should be downgraded to ...
Hi All,I have a requirement to add below steps in Emergency Change:1. When User submit the Emergency Change it will first go to Peer approval and state change to access2. After peer approval state change to Authorize and it will ask for two approval ...
Hi, Need some assistance related to Flow Designer. In the flow designed, we are creating Approvals record on RITM based on mapping we have at the backend. Once the Approvals are created, we need to validate if the Approvals are Approved or not and if...
I've created a new PDI instance recently and installed Plugin GRC + BCM. The installation is shown as successful, but the BCM Workspace is nowhere to be seen. Version: XanaduNo BCM Workspace But install seems to have succeeded How to get to the botto...
I know that with command table_name.LIST it is possible to open a list i a new tab. Unfortunatelly the new tab doesn't contain user interface (application navigator and banner frame). Is there a way how to open a list in a new tab including default u...
Hi all, Has anyone had success styling a custom field added to a activity formatter on a form? Visual example below:OOB you have the two properties "glide.ui.activity_stream.style.comments" and "glide.ui.activity_stream.style.work_notes" you can edit...
How to create a report of incident created from last month 20th to this month 20th. It should be dynamically updated in dashboard when month changes
Hi everyone,I'm trying to exclude user groups from a reference field in a Service Catalog item. Specifically, I want to hide any groups that contain "Copilot" or "ITIL" in their name.Here's what I've done so far:Variable Type: ReferenceReference: sys...
Hi All, Can any one help me with the solution for to hide filter condition for a particular module list view? I have tried to hide it using list control but is is hiding Magnifying search glass and filter as well. My requirement is only to hide the c...
Hello,When I first requested my personal developer instance, I mistakenly selected the Guided App Creator instead of the Developer Mode. As a result, I do not have access to important features such as Plugin Activation, Application Manager, or Studio...
Hello, I want to create forms using MyForms but I do not have access to this page (as attached)I have elevated my role as form_admin, still this error! Can someone help me with this access?
We need to import excel file into servicenow from a third party tool once in a week. Then transform the data in to servicenow table using transform map.Can any one help with the solution?
I am trying to create a flow which will perform sequential approvals for a record, however after the 1st approval approved it changed back to "Requested" together with the 2nd approval. 1st approver is Manager2nd approver (3 groups) - approval group ...
Hey all,I have a requirement to when a case is created with channel as web and Transfer to agent as false, it should wait for 24 hours. After the time is reached it should check the created and updated time, if it's greater than equal to 24 hours res...
