Since our go-live about a month ago I have been monitoring the weekly KB views counts. I have a report scheduled to run at midnight every monday morning. I then subtract the previous weeks totals, so I can see weekly view counts. The problem is that ...
Hello! I am creating a new flow in Flow Designer for a custom scoped application. One of the requirements is to have the description on a newly created child task contain the values from a field. This field is a Glide list, which means it's a collect...
Hi All, I have tried to use one of the Dynamic filters (Now(date and time)) and checked the box 'available for filter', but I can still not see the option for Date/Time field type - Because the IS (dynamic) doesn't show up in the operator. Is it that...
in our instance, I can see the de-duplication task is being created around 2:00 CET. By looking at the creation time, I believe there is a by default schedule job which creates it... However, unable to identify which job is running for that. please ...
I am trying to implement a UI action (form link) that shows in the Catalog Item form that lets developers preview the item inside Service Portal with following script. However, the gel() reference doesnt seem to work. I have an Orlando developer inst...
Hi All - I am building a Community Forum Portal from the Community application and wanted to display sn_communities_documents records in a card/grid view rather than a list view. The only OOB widgets with cards are inextricably linked to the KB tab...
Hello, I have a requirement to implement a time out warning message , that would inform the users that their Service Now session is about to expire. This needs to be implemented on Service Portal for end users. Could someone please advise how to achi...
Hello, I am trying to enforce attachment mandatory based on the variable field value selected on a catalog item. I am using the following script include and catalog client script, unfortunately, I am getting cart id as a "null".Is there any method ...
Hi All, By Default we want the users to see Service Portal page and that is happening now. But here we want to provide a link on the Service Portal header which can switch Native UI if any ITIL user want to move to Native UI. Is there a possibility t...
Hello Everyone, I have a requirement that - if we select DMS - Core in Access Required to, the Remote Access(Yes/No) field must to be Hide. - I have done this by using Catalog UI Policy and Catalog UI Policy Actions. And Can any one please help me wi...
I have a script like: var gr = new GlideRecord('sys_user_grmember');gr.addQuery('groupSTARTSWITHcatalog-^ORgroupSTARTSWITHdit-');gr.query();num_rows = gr.getRowCount();gs.print('There are ' + num_rows + ' total rows to delete\n'); while(gr.next()) { ...
Hi friends,I'm building a User Criteria and need to have the script check the value of field on the logged in user's record in sys_user.Trying a couple ways to do this and not finding the correct script. Anyone see why this isn't working? the top...
We have an integration that runs a series of queries against a database through the MID Server. The MID is on a linux host. It's been running fine. However, it suddenly started failing to connect to the database. We did not find any changes on the ne...
Hi All, I am trying to do Mass update on my Gb Case using background script. Everytime when I run the script it updates only one record how can i do mass update on 80000 records? below is the script. doUpdate(); function doUpdate(){var count= new Gli...
Hi! We have a custom table with the following states: We decided to make them more "standard" so we edited the values of the choices and set them to their lowercase equivalents. If we deploy the changes to Prod, will the records with "CANCELLED" and...
