Hi,I just retired some Knowledge Base article but now I need them again. Is there a way to pull it out of retirement and put it back to its Published state in workflow? In other word, how do I bring back retired knowledge base?Thanks
We know if a Business Rule is Synchronous way or Asynchronous by the type we keep,How can we know if workflow is Synchronous way or Asynchronous ?
I want to send notification to group manager only once if we added/removed number of users as group's member. For example : 1. If i have added 4 users as group member then it should only trigger one notification to group manager and if added 4 mor...
We are using single sign-on, and would like to restrict access to local logins. The glide.authentication.external.disable_local_login system property is set to true, and glide.authenticate.failed_requirement_redirect is set as well, but I can still ...
We have two OU Definitions inour instances to sync with AD for user accounts. I wish to add one of the AD attributes 'Enabled' to activate/deactivate user accounts in our instances, as our org does not want to utilize the attribute UserAccountContro...
Hi, The end user with no roles is not able to see all the fields on the incident form that the itil role user can see. How can i change this? I did see that the business rule "incident query and incident function" is preventing the ess user view.But ...
I have custom table where in we have 2 date and time field start and end as: Now when user submits the new record I want to check if the entered start and end time slot is empty or not similar to that of the calendar. How can I check that using Glid...
Once we define a survey as "Anonymize response", we want to hide survey user' name on whatever records related to their response, such as "survey instance" table. However, survey user's name is still shown in the fields of "sys_updated_by" and "sys_c...
During our most recent SNUG we were told that the current Workflow Editor capability would be deprecated in the near future with Flow Designer replacing the functionality. It was advised that when possible to leverage Flow Designer now when possible ...
We would like to grant users access who aren't logged in SN yet. According the docs this should be made possible by what's explained here: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/task/make-know...
We currently have AWA / Workspace setup for incidents. We're finding that whenever an incident is escalated to another team, AWA picks up the item again and attempts to route it. This causes the escalation to be undone once an agent accepts the work ...
I am trying to write a server side code step to approve a record in the sysapproval_approver table. I am new to ATF hence would require help to write this server side code. Before you ask why I am using server side code instead of record update or UI...
Hello, I have a record producer where you choose a user (reference field on sys_user table) you want to offboard. I would like to make the record producer more robust by alerting the submitter if the chosen user currently has a role and consequently...
I configured the duration on the stages I used in Flow Designer, hoping the info will reflect the due date on the approval table (just like in Workflow). But it doesn't do that. So where and how is the stage duration being used in flow designer? I...
Hi SNC, Is there a way to use getValue to lookup a field which is on a related list table?Example: I have a UI action script which is over the kb_knowledge table. In Knowledge form I gave a related list Knowledge Feedback. Can I use getValue to look...
