I'm trying to setup an inbound email action for an integration between the customer and their vendor that will update an existing incidents in the customer instance based on the INC number that is included in the email from the vendor. No watermark i...
Hi , unable to sort a column which is type list collector , sort a to z , z to a are grey. thanks in advance
I'd like to set MID server detects Windows Machine correctly. MID server is CentOS7, and there is Windows Machine as detected server. I completed some settings, execute "Discover now" and could confirm Windows Machine in records of "Discovery Status...
Need to create an icon next to a caller field in the incident form and it should display the details of a caller
Hi All, I have a scheduled job which will create an attachment in the same job record, is there any other way to get the sys_id of the scheduled job from its own script area: The below script is hardcoded with the Scheduled job sys_id : var attach=ne...
There is a script (see below) that changes the parents of global application tables but it doesn't work on scoped apps where one could need this function even more. Why would they deny this capability to scoped apps? Hard to understand unless of cour...
I have written an email script to show a specific email address in CC of emails. 1. I have tried writing gliderecord in the mail script and make the CC in the emails calling the ${mail_script:Add_CC} in notifications var user = new GlideRecord('sys_...
Hello,We have a fairly simple ritm workflow for a catalog item with the first step being a group approval. Once the group approval is approved , it moves on to a catalog task.We allow the user to cancel their request if no longer needed or if opene...
In ATF I'm trying to create a test that will run through an Incident being Proposed as a Major Incident then Promoted. I am stuck at the point where I can't find the "Promote" button like in the picture below. I'm using a "Click Modal Button" but uns...
I just enrolled for servicenow fundamentals self paced learning course from https://servicenow.sabacloud.com I have a query regarding the capstone project which needs to be done in module 6 at the end of the course. How to successfully complete the...
Hi all ! I put the code below in a variable set catalog client script. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var choice = g_form.getValue('u_end_of_service'); var message = ''; sw...
Have the requirement to only allow users to log into ServiceNow using DoD CAC certificates.I can get the DoD Root CA certs to use for trusted RootsHave done many searches already however and dont see anyone talking about the possibility of having the...
We've set-up a Multi-row Variable Set and we can't seem to use the values from MVRS on Flow Designer Get Catalog Variables action. How are we supposed to utilize the user input from MVRS on our workflow if we can't get the values? Is this a Flow Desi...
I’m working on changing the @mentions notification to include ticket details like the short description, requested for, Requested by, and assignment details. I’m not very good with javascripting. I’m looking for help to create an email script that c...
Hi, Is it possible to import PDF's with images as knowledge article's body ? Regards, Ayush Saxena
