I found that incoming email from another organization that is also using ServiceNow was marked received-ignored by the "Ignore header" email filter, since the incoming message headers contains "X-ServiceNow-Generated:true". There's a handful of other...
What is the sysevent state progression? Our sysevent record list grew recently and we have hundreds of records in the queued and transferred states. This morning, we had thousands so the system is recovering. I read the https://community.servicenow.c...
So what is the purpose of it?? Thanks in advance.
When cloning down from Prod, we want to preserve the Active state of the Scheduled jobs in the non-prod instances and we want to preserve the REST Messages because they point to non-prod endpoints.
Hi,How do we control the printing of a request or incident in the Service Portal in Helsinki?There's no print button as far as I can see, and ctrl-p yields a mostly useless layout.brThomas
Hi everyone,Hope someone can provide some advice.Need:Instead of filtering by names assigned to VTB tasks, filter by group/capability the task is assigned to.Before resorting to using the Group, I thought of using the labels in the Visual Task Board....
I have a user who does not get included in the email distribution for Incident Updated for ITIL. I created a similar notification for testing and he gets included in that. From this I figure it can't be any of his global settings. What I suspect i...
I recently started learning ServicenNow and trying to develop Service Catalog item for users to request. Appreciate your help in finding the fault in the code. Version: Kingston Application: scoped application ( Service Catalog Item & Workflow for th...
Does anyone know how the filtering mechanism works in the $allappsmgmt.do page? They allow for you to filter based on the product family. I looked at the sys_plugins table as well as the v_plugin table but I dont see any method to link the plugins to...
Can we create a field with length of string(16000)?
I'm using my Office 365 account "yourname@yourcompany.com" for SMTP relay. When I update the From address to be an external domain address like "yourname@gmail.com", emails are not sent. Receiving below error: If I use the ServiceNow configured SMT...
Hi,We want to search knowledge articles based on short description. Currently it searches the search text in multiple fields and displays the results, but want to match search text only with short description and pull the results. How to achieve this...
From a Service Catalog item, we want to be able to request multiple users in a list collector variable (group_members) be added to a group. For each user in the list, I want to send an approval request. I'm getting stuck at 4.2 when I am unable to se...
Hello, When submitting a form on portal i want to see the error message for mandatory variables on alert popup like this : and not like this : There is any solution for that ? Thank you.
Creating a multi-select/Slush Bucket/widget that gives me a list of all records which need to be selected by End User when submitting a Catalog request.. I used LIST COLLECTOR variable type which is working fine but in portal our end users will b...
