Can someone please explain to me why a record is considered a duplicate?? Using Madrid I have my Identification Inclusion Rule set up and prio 100 is Name (Fig. 01). And as I understand it, if the Name IS unique for a Linux server CI it shouldn't be ...
I only want to show two views Default view and Major incident view for all my ITIL users. How can I achieve this. Kindly advise
We have workflows built out in Workflow Designer but would also like to use the functionality of Flow Designer. Is it possible to use workflows from both of these tools in one application? Additionally, is there any way to include scripting in conjun...
Hello! For the Service Request form above (and others like it), how do I go about editing the form layout? On most forms, I have the option to choose either Form Designer or Form Layout, but not here. Note that the Requested By, Requested For, Due Da...
Hi folks,I have a requirement that the logged in user session should not end until and unless the user clicks on logout from the instance. For this functionality, we have "REMEMBER ME" functionality when the instance is accessing directly. But the in...
Hello Friends,I am trying to add icons to the catalog items but they are not getting displayed. I am following below steps;1) Go to Maintain Item and open the catalog item2) Add the icon and update the itemTried with icons of file type PNG with 16*16...
Hi all, does someone know how to achieve translation (for selected localization) of the Bootstrap OOTB DateTime picker? I need to translate the month names and the day abbreviations. This is the picture of the picker: Thank you, Radek
Hi. I have one more account in "servicenow" with another email I wanna delete him. How can do this?Thanks!
I have a catalog item (record producer), where I have added a macro variable which uses a Widget. My understanding is that Widget variable only works in Service portal. If that's correct, then how can I hide the catalog item when user access it vi...
ctomasiHey everyone - I'm fighting a peculiar problem that I am unable to find a solution to. We are looking to allow customers to input comments on their requested items enabling a 2 way conversation during open Service Catalog requests. Whe...
Hi I have created a table extended from task. When I view the form for my new table as system administrator, I see the "Update" button as I would expect. When I view as another user however, (they have create,write,delete and read access to the t...
Hi all, We have catalog items where users filled a form to request accesses, softwares, etc.Even though we have created training documents, explaining the use of wildcards, they don't use.Is there a way to allow search without wildcard, or even to m...
I am having difficulty with Guided Tour for the Knowledge Homepage. I am just now beginning to explore the use of Guided Tours. I was able to construct something useable for the Problem application but am struggling to do the same for Knowledge. I...
I have created two custom pages in service portal for Knowledge Article. Under Knowledge menu, I have created on drop down. That drop down will route one of my custom page. Once i click any of the article in the custom page it will move to next cust...
