Is there any option to convert PDF into HTML?
Is there any option to convert PDF into HTML? Thanks in Advance
Forum Posts
Using multiple Custom URLs in one instance with different certificates
I am using two Custom URLs in an instance, this looks similarly to this: acme.service-now.com/portal1 is being mapped to Custom URL portal1.acmeA.comacme.service-now.com/portal2 is being mapped to Custom URL portal2.acmeB.com This works OK,...
TinyMCE - Custom colours
Hello everyone,Got a quick question regarding the TinyMCE editor; there is an option to set custom color(s) for the Text Color and Background Color. In my scenario, it's mostly for Knowledge Articles however I suspect the behavior will be the same f...
Resolved! Error: "org.mozilla.javascript.EcmaError: "GetGroupsOfTypeRefQual" is not defined." when using Script Include
I think I have done something wrong setting up this code. Can anyone point out the mistake? The Error in the system logs org.mozilla.javascript.EcmaError: "GetGroupsOfTypeRefQual" is not defined. Caused by error in <refname> at line 1 ==> 1: new G...
Resolved! Importing large numbers of XML files
Hello, I have a large number of XML files downloaded from an instance that I need to import to a completely different development stack. Do I have to load the files individually (~7k) or can I load all the XML files into a zip file and upload the zi...
How to perform AQI - article quality index - on a knowledge article? KCS
Hi, When I am to perform an AQI - Article quality index, for a KB article I select the "Perform AQI" button. I am then navigated to the actual AQI checklist, and can select true/false for the specified questions. It would be good though, to be able t...
How to force the sys_created_on time when creating a record
The below script works with exception to manually forcing the created on date. What I am doing is converting Incidents to Cases by recreating a Case record and transferring all the data over (including the comments and work notes). All the individual...
Incidents created from forwarded emails not setting original sender as Caller
We're having an issue with inbound emails, specifically forwarded emails, not creating incidents with the original sender as the Caller. Here's an example from our Dev instance: I received an email from Jason Sears, who is a registered and active us...
what is difference between relative path and resource path in REST Integrations? Please provide examples as well.
what is difference between relative path and resource path in REST Integrations? Please provide examples as well.
can inherited fields be deleted
can we delete fields from inherited table
Resolved! Scheduled job not triggering email notification
Hi Everyone, I'm having an issue getting a notification to trigger off of a scheduled job and registered event. Here's what I'm trying to accomplish and then I'll post the code. Business need: We are working on a process for new hires and kicking...
Resolved! Redirect to a different portal page on click of a button
Hi everyone, on the self-service portal, I would like to route to a different page on click of "Approve" or "Reject" button. Right now we have built a Model window which will open up when approve or reject button is clicked, on the model window we ha...
Resolved! Does anyone know where data pills are stored?
This is really obscure but... does anyone know where input (glide var) stores data pills? In working with the Automated Test Framework, if I add a test step to set values using a data pill, it's stored in the inputs.field_values (no problem). As an e...
how to prevent duplicate entries in a glide list type field?
Hi All, I have created one field Processed project (g_list) in user table and population the data in that table from a catalog item. i have created one workflow from that i am updating the processed project field and sending notification. My require...
Resolved! How does the sc_task.work_start field get populated
(Some background) I've been asked to create a report that details the tasks worked by analysts over the past week. To do this I'm creating a report that pulls data from metric instance records. In order for metric instance records to be created, I'm...
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