Currency and Country relation
Hi All, Is it possible to make changes in the Country or Currency table so that an Hong Kong based users can see prices in HKD instead of Chinese yuan in Self-service? Thanks & Regards, Raji.
Forum Posts
Read-only fields in the user profile widget
I'd like to change some of the fields in the user profile widget to read-only while retaining the look-and-feel of the output. I've cloned the OOB user_profile widget and made the following change: <div ng-repeat="fieldModel in getSysUserModelFields(...
Knowledge Article Form: Article Body field
Hi All, We recently upgraded from Kingston version to London Version. Post upgrade, we identified on the knowledge form, the field Text is replaced with the label "Article Body" and in dictionary the type of the field says "Translated HTML". In kings...
Resolved! Metrics for measuring Service Portal user engagement
As we draw near deploying Service Portal within our organization, our team is trying to come up with metrics on how Service Portal has been accepted by our users and how engaged are they into utilizing the portal. Any metric suggestion and recommenda...
Which applications have a separate fee? Is APM free?
I'm struggling to find a place that lists which ServiceNow applications these days are included in the base platform price and which applications or application bundles have their own licensing fee. Is there any place to find that information? More ...
Resolved! onBefore Transform Script
I am trying to import an excel sheet where the group name is a column. This transform script must populate the group's manager name/email/phone in the target records. I see the values in the log but the target record is not updating.. any help is app...
User criteria in Service Portal is cached ?
On a widget instance, I would like to apply a user criteria as described in the documentation. https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/task/widget-user-criteria.html The user criteria is advanced an...
Azure AD SSO - user not found
Hi, We are trying to configure Azure AD SSO with ServiceNow. We tested the configuration of the Identity provider using the test button, and it worked. Now we have configured a user that exist in both Azure AD (created through DirSync) and Servicenow...
obtain url on server side ?
Hello,Is there a way you can obtain the current url on server side ? (in a script include file)Something that would retrieve something like "demo006.service-now.com/incident/weirdurl.do?param1=1".I can't seem to find any solution to this. Any suggest...
display the live agent's name in the virtual agent chat window
How do i display the Live agent's name and the users in the Virtual agent chat window after every message.
g_form.$private what it does?
What does g_form.$private does? I have seen g_form.$private.events.on("change", onChange); kind of usage. What it does actually? Regards, Swarnadeep Nandy
Resolved! URL link attached to a variable.
Good Day, Is it possible to attach a link in a "Catalog Item Variable" in Service Catalog?In this case, I really don't know what variable I can use to fulfill this requirement. (I think its "Single Line Text") but anything will work.Is there a way th...
Resolved! Clear the chat history in the virtual agent chat window
How do i flush or clear the messages in the virtual agent chat window ? As of now it shows the complete history of the chat.Also i need to limit the Knowledge article search to a specific knowledge base through the virtual agent designer, how do i ac...
Resolved! how to use Journal List field type
Dear all, I have seen in documentation that in order to display a list of activity strem we have different journal type. once of those is the journal_list type for which I read the following in documentation : "If a journal_list field is dependent on...
Resolved! using GlideAjax to retrieve multiple values off a user record
I'm looking to populate several fields on a catalog item by looking up values on a user record based on their workID#. I've done this successfully for one variable using a catalog client script and a script include. However I don't want to have t...
