I'd like to create a related list on a RITM that is similar to the Requested Item->Request list that is present on the Request records:How can I get this same list to show on a RITM so a technician working a RITM can see other related RITMs that are ...
Is there a direct function to clean up entire table from script. Something simillar to Truncate table in Oracle.also what is the difference between deleteRecord and deleteMultiple?? Which one is faster and efficient.-Amit
function onChange(control, oldValue, newValue, isLoading) {if (isLoading) { return;}var Emp = new GlideRecord('sc_req_item');Emp.addQuery('sys_id', newValue);Emp.query();while(Emp.next()) { g_form.setValue('u_first_name', Emp.variables.u_first_na...
Hi Community,I have a customer who asked to display the "pending retirement" articles on the Knowledge Portal on Knowledge v3.I have looked into the system, trying to think like the KB development team1) I'm quite sure the Knowledge v3 is built using...
Can we deactivate variable set?
Hi,In service catalog, for any Catalog Item when I submit the service request No RITM is attached to it. Instead it shows 'Order Empty' error.Even when I open the Request, RITM is obviously not attached however it doesn't allow me to attache any RITM...
I need to disable the requested for from the Two-Step checkout Shopping cart but I am not sure how to do it. I have noticed in other posts that this can be done by going to Service Catalog > Catalog Definition > Maintain Cart Layouts. but I do not ha...
Hello,I'm currently creating a record producer(which creates an incident) and I'm trying to configure an assignment group based on a variable.The variable name is able_log and has two values, YES and NO.If the user chooses NO, the incident must be as...
Is it possible to add an Approve & Reject button to the RITM form?
What is the difference between posting Comments and Flagging a Knowledge article.?I've looking in documentation and nothing is popping out at me. I'm sure it is a simple concept. We are on Knowledge v3, Geneva patch 6
I have a requirement to create one screen where there will be CI and class field . Upon selection of CI and Class it will display all its attributes on the screen. User can go ahead and modify the field Values. After updating it will go through an ap...
I moved an update set today from my DEV environment to my QA environment however I noticed that my email notifications didn't make it over to QA. Question 1: Does email notifications transfer over with update sets? Question 2: If it does, what is...
I create catalog item via service catalog >> maintain items. There's a variable for user to choose number of line to input data. Then I use catalog UI policies to manage to hide variables on screen as necessary. From captured screen : if "Add Hardwar...
Is there a way to copy attachments from service catalog item to record producer? what happens is when a catalog request gets submitted with attachment it appears when you hit submit (when it generates change request for that catalog item record produ...
Hi All,Do we have any RTO or RPO attributes available in the CMDB?What is the format of these fields? What CI classes are these attributes on?Please provide your suggestion.Thanks in advance.
