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Data Table From URL Definition Widget

Hi all,Using the Data Table From URL Definition widget in the Service Portal that comes with Helsinki.   Cloned it so that I could make it work for me.   I added the table name (cases) and added the fields I wanted to see.   That however doesn't seem...

xfhjn by Kilo Contributor
  • 8255 Views
  • 13 replies
  • 7 helpfuls

Resolved! CSRF Protect in processor

Do anyone know, how to use in CSRF token in processor.I have created processor & I want to explore *CSRF protect* option.If I make it active, how it will be called, I am not finding any help in servicenow docs, or any online postsHere is what I check...

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RatneshTSN by Giga Guru
  • 4084 Views
  • 5 replies
  • 3 helpfuls

In London version, Unable to add security_admin

When adding security_admin role to a user, one must elevate his security privilege. How does this validation work? Does any business rule control this? In London, we are getting error - 'User admin without admin/security_admin role is not allowed to ...

ent by Kilo Contributor
  • 2229 Views
  • 6 replies
  • 1 helpfuls

Resolved! Want to remove itil role for users not logged in to system for 90 days...but be able to added them back

I've seen others ask about removing access if a user is not active for 90 days.  We plan to perform the same operation where we will run a script.  But what we don't want users to submit all of their roles again if they come back asking for access.  ...

Resolved! Wait for Condition in Workflow

We currently have a Wait For Condition in a workflow that is waiting for an inbound email action to kick off, changing a field value in the RITM to true.   Once the field value changes to True, the workflow advances and creates the next Catalog Task....

Kyle Wiley by Mega Expert
  • 4953 Views
  • 5 replies
  • 1 helpfuls

Resolved! Easy Import - Failure "zip bomb detected"

Hi community, today I tried to upload a filled template via easy import. I took the template generates by ServiceNow and copied all needed data from other Excel sheets. When I try to upload this I got this error message: "error in loading headers fro...

Resolved! When "Explicit Roles" plugin is activated standalone, sys_attachment records related to records snc_external users can read are not available

  Environment Details: "Explicit Roles" plugin is activated by ServiceNow standalone from Customer Service ManagementUser has been granted snc_external role.kb_knowledge record is in a kb_knowledge_base where User Criteria "Can Read" is set to allow ...

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mandle by Mega Guru
  • 3046 Views
  • 5 replies
  • 3 helpfuls

Resolved! How can I change the text in a browser tab?

The browser tab for my Global Search results displays this: Notice that "- Test" is added to the browser name "Global Search Results". I'd like to remove the "- Test" from that tab. How do I do that? This behavior only occurs for the Global Search R...

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SYS Audit Table Management & Best Practices

Hello , We are facing issues of Activity stream loading while opening any record from the list view, during our analysis we found that there are huge entries in sys_audit table and its loading take huge time, approx > 20K records are for one table an...

cloudboy by ServiceNow Employee
  • 4270 Views
  • 5 replies
  • 0 helpfuls

Parse HTML Content to get Field Value

Hi All, I am receiving below response in one of the API. We need to parse below HTML Content and extract only Status and progress Info. Expected output is: status = Confirming subcription...Progress = Your browser has JavaScript disabled. <i>To confi...

Resolved! Mapping multiple fields to Incident description

Hi all, Hoping for some guidance on this one.. We are looking to create a new Record Producer for submitting an incident. Ideally it should pull info from numerous fields into the producer.description field. However when setting this up it only one s...

LP4 by Kilo Contributor
  • 1468 Views
  • 1 replies
  • 1 helpfuls