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Getting redirected to the SSO Login page

I have a strange issue where if I hit the base URL (https://<instance>.service-now.com/) after having navigated to the SSO Login URL, I keep getting redirected to the SSO Login page via the auth_redirect.do page. Without visiting the SSO Login URL, I...

ayman_h by Kilo Sage
  • 7112 Views
  • 7 replies
  • 0 helpfuls

Handling location data for servers in CMDB

What's the best way to handle locations for servers? We have SCCM integration currently and I'm aware that for users who are logged in the most get assigned an asset in both SCCM and ServiceNow. Should that be turned off for servers specifically so t...

KB15 by Giga Guru
  • 1814 Views
  • 2 replies
  • 0 helpfuls

Resolved! Infomessages on portal

Where I can configure infomessage on portal, for example when new HR case is created, there are two infomessages, I need to change them little bit (trim surname and change link) but I have no idea where I could find them.

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Jan Brani_ by Tera Expert
  • 5639 Views
  • 17 replies
  • 5 helpfuls

Time zone in user settings resets to ?

From the gear icon on any SN page, the users can set their timezone.We've found that when users set their time zone to something specific, it will reset to a question mark after sign out/sign in or the very next day they try to get into SN.Anyone kno...

e_wilber by Tera Guru
  • 4122 Views
  • 2 replies
  • 3 helpfuls

Comments are not updating through integration

Hi All,   I am doing an integration between two snow instances. All the data is moving fine from one instance to another. Even the data are also updating without any issue.   But when I try to updating the additional comments and worknotes in source ...

Jaya4 by Kilo Guru
  • 1423 Views
  • 5 replies
  • 0 helpfuls