We are building in an assessment for certain Requested Items and when those RITMs are created, an Assessible Record is being created. However this does not automatically add any of the Metric Categories to this record automatically which prevents th...
I have a field that when I click it, I only want to see certain options dependant on if another field is populated or not. If it is populated, I want to use the populated data to determine what is going to happen with my first field. That's the overv...
Viewing the "CMDB Dashboard - CMDB View" I found the "Duplicate CIs" report a question got to me: How does ServiceNow calculate the CI as a duplicate and where can I modify this? In the report I can see "Metric is Duplicate", but what is a duplicate ...
Hello, We are looking to export the form view of multiple records at the same time into a single or combined PDF file. For example when you open a single incident record, we can 'Export to PDF' the form view of the record. But we are looking to expo...
I am trying to restrict access to Catalog Item Variables by role. The variables should always be available when the user is submitting via Service Catalog. Once submitted the values of catalog variables should be restricted (RITM, SCTASK, and repor...
Hi, I am enabling password reset application in London version and have below questions on enrollment. We would like to use google authentiator for two factor authentication. It works perfectly fine if user go to servicenow and enroll himself to Goog...
Could not see this covered anywhere else.Why is it that when a copy is taken of the OOTB Service Portal index page (using the Clone Page UI action), when previewed and the language is changed, a lot of the widgets do not translate.E.g Taking a clone ...
I'm trying to build a custom PowerShell activity that will run Invoke-RestMethod against my instance to pull an attachment to the MID server. I have a service account built in ServiceNow with permissions to do this. When I run my PowerShell script on...
How to enable or disable column search option for fields in list. e.g. watchlist ( glide_list ) fields are disabled for search by default in list.Is there any property to disable specific field type. e,g, we would like to hide search on user_image fi...
I have a manager who wants to be able to add tasks to a Guided VTB that is using Catalog Tasks. He is currently an itil user and I could give him the role of task_editor to accomplish this, but the description of that role makes me nervous. "Can edit...
How do I add spell check to additional comments and work notes? For all INC, RITM, PRB, CHANGES? Step by step instructions please. I found the below document but it is not clear: https://docs.servicenow.com/bundle/helsinki-platform-administration/pa...
Good Day, I am trying to move the header menu on the left-hand side from the right side which is by default. any leads will be appreciated.
Hi all, I know the difference bet <j>and<g> but i am not sure about the difference bet <j:> and <j2:>tag or <g:>and<g2:>tag in jelly in servicenow.
I want to trigger a email notification every 6 months to Article owner, Knowledge Admin and Knowledge Manager when a KB article is to expire, 14 days before. I have created an event, a notification and also a schedule job. I checked in event log, eve...
Good morning! I am trying to make the view of the user profile the same for ITIL and Non ITIL users. We have enabled searching for users on our Service Portal and want users to get the same experience on user profile regardless of roles. I found an...
