Hello Everyone,Can anyone suggest me how to achieve prefix to REQ for a single particular item?Lets say i have a General Request and when i submit the request it should display me GREQ1234 instead REQ and if i have some software request it should dis...
Hi there,We currently have a wait for all tasks to close condition in all of our workflows and are looking for some ideas on how to streamline/centralize this. We originally were using a SUB flow with would be added to each workflow to ensure that it...
Good afternoon,I was wondering if there are best practices regarding Knowledge Bases in a multi-client scenario. What's the best way to utilize KB's? Do you have one large KB and use security to separate the Articles by domain? Are you simply creatin...
How to query the user table in client script?
Hello Community,I was wondering if it was possible to grant a user's account rights/roles when they have been inputted into the Assigned to field of Requests. The situation is, I have locked down certain variables on the request form to not allow a...
We currently have a Business Rule that will pull the user from the requested_for or who_requested variables on the catalog item and updated the Requested For field of the Request with that user. Of course, this poses issues if you open multiple catal...
I am hoping this is an easy one.While creating a new Knowledge article, I select Insert/Edit Link. I copy in my URL and type in the requested test. But regardless of what I pick as my selected target, absolutely nothing happens. The s...
I have run into a little issue and would like to get the community advise. I have not tested this, but it seems like the correct solution in my mind. Currently we have a workflow that is pretty simple something like Manager approval(user approval)---...
Is it possible to use form layout of a parent class/table? Use case is that we're planning to use lots of subclasses in the CMDB with very similar (or exactly the same) form layout and would like to avoid the need of defining the layout separately fo...
Hi,We are looking to migrate Service Catalog implemented in Remedy to ServiceNow. Has any one did this migration before.Any suggestions and approach would be helpful.Also is there any tools which help to migrate the Service Catalog to ServiceNow.Rega...
There is an image field on the Knowledge form. We are on Fuji. I've included a screenshot with the out of box hover text displayed. If I select a headset, for example, I am assuming a little headset would display on the Short Description line. Has ...
Knowledge Base > Homepage Link type: URL (from Arguments:) Arguments: knowledge_home_launcher.do Issue - Displays 16 of the possible 23 Knowledge Topics. How do I get the Knowledge Base Homepage to display all the Knowledge Topics? Knowledge Ba...
E.g RITM10078 is a parent ticket RITM0089,RITM0097 is a child ticket .How these ticket will be dependant .
We are having trouble identifying rows deleted from the TASK table because they don't appear to be logged on sys_audit_delete table. This means SnowMirror isn't able to identify rows to be deleted from the on-site copy using the default (most efficie...
When a request item task is complete (ie remote access), I want to be able to configure the workflow to send an email to the requester telling them that the task is complete, that they should test it and then reply by clicking on one of two links in ...