I am looking for suggestions on how to accomplish something. How would you track the duration of time every assignment group tied to an incident has owned the incident with the exception of when the state is On Hold? The overall idea is to have one o...
Hello,we are encountering bug with calendar field, when trying to select and fill the value, the calendar field appears in top corner and doesn't allow any values to be entered. This happens intermediately, we're on Xanadu version. Did anyone experie...
keyword search functionality is not working in the custom table
We have a managed document in our platform and the owner who created it has left the organisation.Am trying the update the owner but operation is not allowed. The owner field is only visible in list view and edit option is not available. It is not gr...
Hello, I am trying to get the attached assessment metric images within asmt_metric_list.The usecase is that a user fills out a survey after their ticket has been closed. They can select a variety of image emojis describing how they feel. I would like...
Hi All, Is it possible to trigger a ProductOrder for a different Product offering from another Product Order? We have a requirement to spawn a Product offer of a different Product offering from the Product Order that we are implementing. Also will th...
Hi All, Have a query, We were trying to configure Advanced work assignment AWA to route the requests to particular set of agents based on the skills. But, it was observed that, even after setting the maximum universal capacity for agents, AWA is kee...
Good morning, I have a request to establish a flow that can close any open RITMs that remain unapproved by the customers supervisor for more than 30 days. In other words, I am trying to close any RITM that has been opened for more than 30 days if the...
I am attempting to use Flow Designer and the Create Team action to create a new MS Team from an Office 365 group. The flow is failing and returning the error message "User is not an owner to perform migration of this Group to Team". I can successful...
Hi Team, If anyone has worked on or has insights related to TRM Datamart - ServiceNow IRM Integration, kindly share the technical approach or any documentation you followed during the implementation process. Your input would be greatly appreciated. T...
keyword search functionality is not working in the custom tableSolution: 1. Enable Text Indexing for the Table:When keyword search doesn't work on custom tables. We needs to index the text fields of our table to make them searchable.Steps:Navigate to...
Hi,for test purposes, I have added a threshold to “Impersonations” in the Security Center that should be triggered if there is more than 1 impersonation. However, no event is triggered and the mail is never sent. I have also tried it with other Secur...
How do I add specific colours to this donut. I want offline to be red, away to be orange and available to be green .
sends reminder to line managers for pending approvals for before 3days,then approval will go line manager's manager which we are going to implement. i need script correction pls var app = new GlideRecord("sysapproval_approver");app.addEncodedQuery(...
HiWhat is retrieval-augmented generation tool(RAG) in AI Agent tools? please someone explain clearlyThanks in advance
