Menu and button colorWhen my companies ServiceNow instance was put together with the help of the ServiceNow implementation partners a custom theme was put in using company colors and branding. I was recently given the ask to enable Dark Mode for IT...
I have just cleared the welcome to servicenow training and now I am going through CSA fundamental.However, I cannot the labs instructions. The welcome to service the course, the instructions are available on the page as soon I click the lab page and ...
Hello, We have customized the UI page 'HR Suspend Dialog' which is being called from the 'Suspend' and 'Suspend case' UI action. As per the customization, Work notes field is NOT displayed always. It is displayed only when certain suspension reason i...
Hi, We have a business need to have an inbound REST integration from an external system that only supports passing credentials as basic auth.I have set up a local web service user and set the psw. The user has the rest service role as well as ITIL to...
Hi, how do I remove prices on the service catalog so that they don't show when buying
Hi all,Have seen the articles that Service Now are migrating all customers to Raptor DB over 2025 - just wondered if there is an additional cost for this or are the costs only associated with Raptor Pro?Thanks
Hello,I am looking for the following checks, if anyone has access to any of these, it would be of great help.Thank you!Script Includes with duplicate namesGroup should not have an inactive ManagerActive Scheduled Job run by Inactive UserSame field tw...
Hi everyone,I’m currently working on integrating OAuth authentication with a third-party provider and want to use an external vault for storing sensitive credentials. Has anyone here done this before? If so, could you please share the steps or any re...
I've been looking to leverage the ECC Queue to queue up messages for some REST calls. I'm able to call my REST call when specifying the parameters in the script. var request = new sn_ws.RESTMessageV2(); var sendTicketStatusEndPoint = 'https://...
We have a local user, with Web service access only, that is used to create incidents in our instance using the ServiceNow REST API. Due to security policies, we need to change the password for this user every 3 months.An because the user has "Web ser...
Hi, I am using Paris version instance, i am trying to Trian the incidents but i am getting Training request timed out ? Which means we still dont have an option to build PI in personal instance ?
Hi folks Can anyone offer me basic definitions of the API Classes in ServiceNow CMDB please? Particularly:API (Parent Class)Managed API (appears to be a Child of that Parent above - how would you decide whether to classify a CI here or in the base AP...
The latest ServiceNow release, Yokohama, builds on the platform's mission to drive digital transformation and workflow automation at scale. Packed with innovations across IT, Employee, and Customer Workflows, Yokohama introduces new capabilities to e...
Hello Everyone,I want to make a view of two tables namely : scan_targets and scan_results. I have combined them on basis of sys_id of the target field, where "combo.target" is the dot walk path. I am unable to view any records in the database view (a...
Hello, I would like to know how to lowercase recipients for email trigger on flow so we do not have to put 2 or conditions. IE ABC@123.com OR abc@123.com. I see string transforms on the actions but not the triggers.
