Hi all, I am trying to write a generic error handler for flows that should cover if for example a task is skipped, fails or not resolved correctly (as stated so in the business requirement). If an error occurs an incident should be created. The creat...
I am exporting report for RITM's but variables are not visible ? how to achieve this?
Hey,Could anyone please advise on how to get the display value for any reference field (CI field) using the onSubmit Catalog Client script?Using g_form.getValue('u_device_ref_1'), I am getting the sys_id of this fieldAnd with g_form.getDisplayValue('...
Hi Community,I'm a bit curious about how ServiceNow manages to update reference fields after restoring an archived record in cases where the 'retain references' checkbox is unchecked. The documentation says that if 'retain references' is unchecked, S...
This Multi Row Variable Set is working fine in RITM level but its editable in task level But in Task level What would be the reason ?
Hi,I need to hide watermarks on emails and came across the below article. Set the property "glide.email.watermark.visible" to false, but I still see them on emails. Please assist. https://www.servicenow.com/docs/bundle/yokohama-platform-administratio...
We require the "Desktop support" group to have access to RITMs belonging to catalog items of a specific category. We are trying to achieve this with ACL, but it hides all RITMs. Restrict access to RITM tickets and "Tasks included" Users in the group...
Hi Community, I am working on the notifications, as part of that I want to configure the Bell Icon which is on the top right side on Native UI, the requirement is.Let's say we have 2 user personas, 1, ADMIN 2, AGENT.1, Agent can only able to view the...
Where do I create, edit or add new buttons in this part of Service Operations Workspace, screenshot below:
The below is my onSubmit client script I have written inside the MultiRow Variable set. My problem is after each selection and add I do not want duplicate records that is the user must select unique combination each time here my multirow variable set...
The approval page in Knowledge gets stuck during loading, specifically at the point where it shows “Summary of Item being approved.”The page is stuck loading every time for the kb article approval page only, which is preventing the summary of the ite...
Hi All, i am working on hrsd module so, the problem was we add added AI search widget which is inside topic content widget to esc portal when we searching there with name of request they were not coming up so we added all the knowledge and catalogs t...
Hello in Vendor Management workspace there are these 2 pages that have parameters in them simple list and kpi breakdown details. The simple list is used in when visualisation is clicked a client script was written OOTb.I referred to this 2 and create...
We have a use case where we need to upload over 4000 knowledge articles into ServiceNow. These articles are currently in Microsoft Word (.docx) format and need to be uploaded using a specific knowledge article template that we’ve already created.We e...
Hello there, Updated for Yokohama!For anyone who is struggling with your numbered or bulleted lists wrapping underneath the bullet/number instead of aligning with the words...I am using the same workaround that ServiceNow gave me back in Quebec when ...