How to put Approval summarizer formatter in ESC.
How to put Approval summarizer formatter in ESC.(employee service center ) in page id=form.
Forum Posts
Resolved! How do I find the Suites / Modules that are Installed on My Instance
Hello I would like to know the best way that I can understand what is implemented in our ServiceNow instance so I can create a capability mapping and understanding - Is there an easy way to know / see the same items listed in the system?
Foundation Data template
To setup an instance fresh, we are in need of a template (excel) that will seek the foundation data. Also, I wanted to confirm if the following would be the foundation data to be first setup in ServiceNow. UsersGroupsRolesCompaniesDepartmentCost Ce...
Resolved! [SAM]Mismatch Miscrosoft Dynamics 365 software subscription between Microsoft portal and Service-now
Hi everyone, I have a case regarding SAM - Software subscription management.User have subscription to MS Dynamics 365 Customer Insights Self-service. However, view between MS portal and Snow side are different:- MS portal show user are subscribe to M...
Sub-flow related reporting
Hello Flow experts, We are using Xanadu patch 7aWe have designed a sub-flow in Flow designer, which asks for approval step by step starting with project manager, then with CIO, COO and CEO in that order. The Action is standard "Ask for Approval" for ...
Need to autopopulate the Resolve time field based on the resolved time and opened time.
Hi Everyone, I have a requirement that when an incident ticket is resolved that resolution time need to be auto populated in seconds in resolve time field. It need to be calculated from Opened time to resolved time.If possible: Additionally we need t...
Resolved! Adding custom pop up for each problem state change
Hello Everyone,I would like to add a custom pop up based on glidemodal for each problem state change.I have tried the below script in the OOB Asses UI action, however the custom pop up appearing 2 times in the beginning and one more time it is execut...
Show record producer variables in table's Section
I have created this form using Record Producer on table Purchase Order .Now When I fill the form and click submit, I want these variable to show in this "Demo" section of Purchase order table. just like when we submit catalog item and all variable sh...
Resolved! PDI won't wake after a good 90 minutes of attempting
Hello, the PDI that worked just fine yesterday now refuses to wake from hibernation. I would like to access the data I have been testing again, and it will not let me.I have been trying to give it some time to wake; however, after a few minutes it wi...
How to hide a catalog item, but still available in Order Guide
I'm having an issue where a specific catalog item is still appearing in search results . I've already tried removing the category, metadata for the catalog item, and setting 'no search' to true, but the item remains visible. I need this item to be hi...
I Broke My First Instance—and That’s How I Learned to Build It the Right Way
I didn’t come from a ServiceNow background. In fact, I came in completely blind. The first time I accessed a ServiceNow developer instance, I had no idea what I was looking at. I clicked around, accidentally deleted a record, created a few forms I co...
Modify button text in Contextual Search results
In the Employee Center when a user is in the Create an Incident item and types in the description the Contextual Search results that result in a catalog item have a button that is labeled 'Order'. We would like to change the text to something else - ...
Cache Inspector not working on Xanadu
We are facing an issue using the cache inspector V2 (cache_inspector.do) for development purposes. Opening it just reveals an empty cache inspector with no entries. This looks like an issue with the sandboxing feature (affecting the script include gl...
Resolved! Flow - Issue running the AD remove user from group activity inside a for each loop
I have a flow that needs to remove a SN user from all of their groups in AD. After creating a list to run through by querying the group membership table I'm running the remove user from group action inside the for each loop. The resulting list of ite...
