In the screenshot below, you can see it says KB Home -> Service Catalog -> Hardware. So how do I change KB Home to either Home (index page/ homepage) or even just Service Catalog (removing it pretty much). Thanks in advance.
We recently went live with Service Portal for one of our customers and they noticed that when creating an incident via a record producer, the "options" (variables) are only visible by the "opened by" user. There is a need to allow Watch List users t...
Dear all, I have create a table name myActivity which inherit from TASK table.I have define in this table 2 journal input field name Communication and Decision.Then I have define a form design where I show on it the Communication and Decision field i...
Hello,My instance was upgraded to Kingstone and we are facing below issue.This cloned descendant element is read-only, Click here to open editable first element (cmdb_ci.operational_status) in a new window.I want to make this form editable, please he...
When we create an article in Microsoft word with images and then try and copy and paste into knowledge articles the formatting changes and all the images are removed. There should be an easy way to copy and paste from one form to another.Any Ideas?
Hello All! I have a couple questions about mid server set up. Do I need to have an instance of ServiceNow running on a server in order to install and run a MID server on it? What is the best way to install the MID server on an EC2 instance? Should I ...
Hello,Can someone guide me, how i can have a link added to knowledge article on annotation, similar to below?I am thinking of using href attribute of html (need URL example to open Knowledge article on new tab) on annotation. Thanks in advance
Please help me to display an Http:// url in the alert in client script
Hi everyone. I've been trying to setup a notification email for one of the catalog items. The problem that I am encountering is that the email message is truncated. I believe this is caused by a character limit restriction. The form is roughly 3.2k c...
dear all, when using an ESS user in service now what he has access to exactly? some says only the service portal and others says, knoledge base, news, my request. I get confused can you clarify? how can I verify it ? regards
We just upgraded to London and the 'mandatory' variables that were selected are not shown on the RITM. The variable fields are visible but they are empty. Request that were submitted prior to the upgrade are not affected. We can see the populated var...
I have a variable that is a reference field on assignment group called 'ref_bua_group'. When a user selects the assignment group, I want the user variable called 'ref_bua_user' to only display users based upon on that assignment group select. Doe...
Hi everyone, I am trying to connect to 3rd party system using Outbound REST API. I wanted to understand what am I doing wrong in the authentication. Endpoint is the GET API I am trying to refer- http://*********************/tfs/*************/_apis/wi...
Hi, I'm trying to automate as much as possible the deployment of MID servers to many branch environments. I have figured out how to get the MID server to deploy as a Windows service without requiring end user UI by preconfiguring the config files, bu...
We are on Jakarta Patch 5 and have user who are ITIL but not full on Admins. For some reason they are not able to impersonate users. When they click on impersonate they and try to search for someone it says not matches found. Any ideas on why t...
