Forum Posts
Resolved! Hide activity or journal or worknotes using clientscript setDisplay
Hi, how can we hide the journal/worknotes/journal field in the sc_req_item table using g_form.setDisplay();Thanks,Tadz
Disable report drill-down option
Hi all,My current client wants to display a few reports on his portal but the drill-down only gives him an empty list because of ACL.This is expected, but then how would you disable the drill-down from the start ?I thought of a few ways already :* ru...
Resolved! Images not visible to non-licensed users within KB
Current Version: IstanbulIssue: Non-licensed users not able to view images in KBsAfter the upgrade to Istanbul we found that non-licensed users are unable to view images in KBs. When I impersonate a user with a license the user is able to view all im...
Resolved! Script to populate a field based on another fields selection
Can anyone assist with a script to fill a Yes/No field based on another fields selection.Background Information:This is an Order Guide item. I am creating a catalog client script called: Set Agreement Value Based on DeptThe Order form requires fi...
Pulling data from license details table
Hi allPlease can you help. I am trying to automate license allocation to users based on user request and available licenses in the system. However GlideRecord and query on license_details table doesn't return me desired results. Please find below the...
How to configure Visual task board
helloI need to change the title of the cards on the Visual task boardalso, i need to change the form layout on the popup cardsAny suggestion?Thank you!
Resolved! What is the best practice for connecting a Knowledge Database to a custom scoped app?
We have a scoped application that is a large, detailed structured knowledge repository on specific data standards. While the knowledge ther eis not appropriate to be in a KB DataBase, discussion and ongoing improvement to it is a great application of...
is there a server side script like ctrl + alt + shift + j to be runned on the current record?
Hi, is there a server side script functionality in servicenow likectrl + alt + shift + j for client scriptto be runned in the currect opened record?Thanks,Tadz
How to edit visual task board
Hello,For one of our clients I am implementing the visual task board plugin.They dont want to make use of flow- and guided boards.I used the ui context menu to make the users unable to select these boards.Sadly servicenow shows an URL in the visual t...
how to add extra submit button in catalog items
how to add submit button in the catalog item forms instead of shopping cart
Resolved! Powershell script error with VMWare PowerCLI
We are getting the below error with orchestration running powershell scripts using VMware PowerCLI, believe the import module Initialize-PowerCLIEnvironment_Custom.ps1 maybe causing the issueScript (runs find from the command prompt)import-module...
Resolved! How to stop notifications for group manager .?
Hi All,I want to send notifications to group member's when there group is assigned to ticket, I don't want to send notifications group manager.He is not a member in group , But still he receives notifications. Just he is a manager for the group. Who ...
Resolved! What is the maximum limit of KB article source code?
Can anyone share the max limit of KB article source code -- by number of characters or by number of lines?If no limit, how do Service-Now handle long KB articles.The reason for this is that we are pushing data into Service-Now which will then generat...
Resolved! ACL not working with condition builder
Hi All,I am creating an ACL to restrict a user with a custom role to access and update Incident records.I have tried to create a Read ACL rule with the following configurations:However, if i tried to impersonate a user with a 'bu_itil' role, those 3 ...
