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How to set the initial domain of a record

How can you force a record to load in a specific domain? There is a sys_domain field on the record I am looking at and I can update the value using a display business rule or client script but it's not loading the correct view of the form until after...

e_wilber by Tera Guru
  • 1917 Views
  • 1 replies
  • 1 helpfuls

Resolved! Request SLA

I set up an SLA on a Request (sc_request).   That's great and all but what field do I use to display the SLA on the Request form?   From searching SLA Due is no longer used so what is the field to use.  

stevenm by Kilo Guru
  • 4836 Views
  • 6 replies
  • 1 helpfuls

Resolved! Embedding mp4 videos in knowledge articles

It doesn't seem possible to embed an mp4 file in a knowledge article.   Ideally I'd like to store the mp4 in the Video Library and play it in a knowledge article.Can someone a) tell me I'm wrong and how to do it or b) why this is the case.Thanks!Step...

Did you know about User Criteria?

Did you know?Did you know that Service Catalog and Knowledge Base applications share a feature called User Criteria?User Criteria allow administrators to control access to content in a service catalog or a knowledge base.Administrators can create Use...

Resolved! Customise Knowledge Search

We like many others, I'm sure, have the ability to search the knowledge base from Incident. I was wondering if there was a way to restrict the results displayed based on business service. I have already added business service to the knowledge base fo...

amacqueen by Mega Guru
  • 4571 Views
  • 8 replies
  • 0 helpfuls

Resolved! Best Practice for UI Policy Inheritance Rule.

I have one question related with UI Policy (in case of Extended tables) I have extended one table eg resource_plan and new table is ext_resource_plan, here by default the inherited is set to false in UI policy, so i need to make a copy of those UI po...

cloudboy by ServiceNow Employee
  • 1804 Views
  • 2 replies
  • 1 helpfuls