We've found that article attachments are displaying in search results (both from Global search and Knowledge search fields. The problem is that if the Display Attachments box is not selected on the article, we don't really want people opening the att...
Hi all,New to the forum, I work for an IT services company and recently switched to SNOW.We have a basic view, I guess Database View, Reports, etc are missing (saw posts about solutions using those).All I can do is run a filter for Incidents.Would yo...
When ServiceNow introduced the Knowledge Portal, it seems like they missed on allowing the ability to 'Import Article' from the Knowledge Portal homepage. In their product documentation, they highlight "To use the Knowledge Management Service Portal,...
I have created a clone of the "User Profile" widget to extend some functionality and would like to add the ability for a user to remove their profile picture. However I haven't managed to make this work. My coding is: HTML Template: <button ng-click=...
Hi Guys,I have two tables:Table A - is extended from TaskTable B - is a simple table with three field (user, description, parent) and one of those fields is a Parent which refers to table A.Now I have ACLs which restrict users from viewing table A re...
I have a requirement with numerical value as meta tag for a catalog item and the item needs to be searchable with the numerical value in portal. PFA that shows where the meta tags are defined in a catalog item. The item is searched when a word given...
when requests, requested items, and tasks are archived, the variables are lost
Hello, I see you can reclassify a CI manually see doc below, but is there a way to do this through script? https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/task/t_ManuallyReclassifyCI.html I gave i...
I know we have a page "Sc_cat_item" where we have a "SC Catalog Item" widget which helps in dispalying catalog item and all.but it takes input when we click on any record producer its sys_id and page id. I want to place a specified record producer on...
The "SN Desktop Filter" widget is using a <sn-filter-widget> on it's HTML. Is there a way to edit it? I searched the name in sp_widget table and it is not there.
Hi everyone, This one is a bit mind-boggling. Take Requested Item and Catalog Task for example. When I add the Requested Item.Close Notes field to the Catalog Task form, it is editable. If I make the Catalog Task.Requested Item field read-only, the...
Hello Friends,Can some help me to find out a solution for this.I need to set focus on a field in Service portal on change of a variable.ThanksSaranya
Hi,I would like to know if we have Documentation about Helsinki Service Portal limitations and best practices, specially when building Widgets for Record Producers?For example, in the CMS, I was able to create a UI Page to have a "complex variable wi...
How to Add a cross-domain AD, active directory, member to a different domain AD group? Trying to add a global AD member to a local AD group, meaning the AD group is in the same domain as the MID server. Add User to AD Group works but only for 'local...
The difference between the Watchlist and Following features is not clear. I need to clearly understand what information will be sent based on the feature selected to determine which or if both option should be triggered.
