Best Practice: Knowledge Categories
I was told previously that best practice is to limit the number of top-level categories to 3 (subcategories are unlimited). I don't see any documentation around that so I'm wondering if that is (still) accurate.
Forum Posts
Calling REST message from widget
I am not able get information regarding how to call Outbound REST message from widget Please help
How to use encryption context
I am trying to follow the instructions on https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/encryption/task/t_EncryptionContextSetup.html but there appears to be some important information missing from this. I have:>...
is data policy work when transferring data using rest api in service now
is data policy work when transferring data using rest api in servicenow means i want to apply composite unique key using data policy and i am transferring data from another application using jitterbit integration using rest api of the table. Please...
to delete records from a table
i want to delete records from my table(example - final table). Please let me know- 1. what script should i write? 2.where i will will write this script in business rule or somewhere else?
Resolved! Connect chat history
Is there a place where Connect chat conversations are saved?I'm looking to provide a solution where managers of a given Chat Queue can see the conversation history for chats in their queue.I've researched the chat_queue_entry table, but I was hoping ...
ServiceNow Product Roadmap
I'm looking for an overall product roadmap for ServiceNow: - New areas of activity - Major changes to existing features - Target release dates for letter releases (Istanbul, J?) - Withdrawal of support for letter releasesI've found ad-hoc things like...
Fields not visible on Export Definition
Hi All, I am new to servicenow and i have a requirement to schedule a report in export sets on "cmdb_rel_ci" table. Already there is a report on the same table, where they have selected all the required fields to be listed. The issue i am facing h...
Resolved! Creating task for custom table in scoped application
Hello, Build a scoped application. The application will be used for submitting and tracking application details. Configure a workflow for applications as follows: Request approval from the line manager.After that, generate two tasks – one to the HR ...
Email Links with SSO - "glide.email.override.url" property with Unencrypted http header
Hi,I'm trying to figure out how should the "glide.email.override.url" property be configured so to have the email notification url considering the SSO authentication.I have Unencripted HTTP header SSO and have configured the system to require SSO c...
Resolved! Creating Users in AD using Service Now orchestration.
Hi All, I am exploring orchestration in service now. Currently I am working on one usecase which is "creating users in AD using ServiceNow Orchestration." we can achieve this using AD object creation activity given by service now. Can anyone help ...
Resolved! If a client complains that form submission is taking more time to load? What will the answer to this please share your experience.
If a client complains that form submission is taking more time to load? What will the answer to this please share your experience.
Unable to see Knowledge Base categories I have added
Hello,I have gone into Knowledge and under 'Knowledge Bases' created a new KB labelled 'Infrastructure'However when I go to add a Knowledge Category it won't show up under that KB?The default one that comes OOB works fine, I even tried it with an ins...
Resolved! How to use the Automated Test Framework to test Email Notifications?
How can I write a test case in the Automated Test Framework to assert whether an e-mail notification has been sent? I have some ideas for how to script it, but has the community already settled on any best practices for this?
Resolved! Call outs on Guided Tours
Just getting started looking at Guided tours which looks absolutely amazing..... however, when creating a new guided tour, the callouts are appearing as letters and when I add one, i'm getting an error that it's not found in the current view Anyone r...
