One of my team-mates created a very nice HTML report widget in Service Portal. Now the client would like to save a PDF copy of the report. I know we can render HTML fields as PDF but how do you get the HTML contents of a widget back to the se...
Hi,I created a custom table (not extending task table). It is just like incident table, but there are some differences. Then I created a Record Producer, so that I can use it from Service Portal. All the fields are visible there. Now I submitted the ...
Hello Everyone , I need inputs on a issue. There is a Catalog Item , We have raised a request for that Catalog Item. Workflow is running for that Catalog. We want revert the workflow to previous stage( from stage 5 to 3) in background. We want to d...
I have been asked to investigate how to add a common note to a bunch of work orders.I'm looking at using the Update Selected method:But when I go in to the form view, I don't see the Work Notes field:Here's what I was hoping to see:Any ideas?Is there...
Our surveys are sending to the customer's after incidents and requests items are closed, but the customer's do not have a reference point. I need to show the incident or RITM number on the survey.
I was having an issue where we were using REST API calls to create records in a table and we were getting a 201 and the record was created but the response body was empty.I came across this KB: ServiceNow KB: POST method of REST web service inserts a...
Hey all, I've been beating my head up against the wall in trying to implement this for several days, and I'm convinced that it's because I'm trying to go up against a best practice. I'm hoping I can get some thoughts on the best way to implement this...
Can a connection be established between SQL Server and ServiceNow using "SQL Server Management Studio" without configuring ODBC first?
Hi everyone,I use [task_time_worked] to track time worked on Incident and RITMI want to make a report "group by company" But Company is not at the same place for both tables : In Incident : task_time_worked.task.Incident.CallerId.CompanyIn Sc Req I...
Hello experts,I am encountering an issue with SCCM v.2 setup. The MID server is deployed on Win Server 2012 R2. It seems to work quite well. But as soon as I try to setup the SCCM integration, I get errors with the JDBC driver. The ports and FW rules...
I have a requirement to create a multiple selection checkbox field, where I can select multiple options.I have to store the values of the options in the corresponding table when record producer is submitted.Ex:I want to store the checkbox values in t...
I tried using 2 letter keywords in meta field and it does not seem to return the article I tagged. 3 letter keywords worked just fine. Is this a system setting? Or is there a 3 letter minimum for singular keyword tags in meta field?Thank you.
How do I create a new entry in the ecc_agent table? (New MID Server entry)When using "New" I only can enter a name - not the URL to the actual server.When using the Guided Setup (Use MID Server guided setup ) - the MID server list comes up empty - so...
I have a name change process where users select which application they use in a list collector where we have to manually update their username. How can I loop thought the list collector so that I can create a separate task for each item selected in...
