what is the difference between com.glide and com.snc?
what is the difference between com.glide and com.snc?
Forum Posts
Resolved! Query all managers, add to group
I am looking to automatically populate a group in ServiceNow composed of all users who are people managers (i.e. they appear in anyone's 'manager' field). I'd like to utilize a scheduled job that runs, queries all users who appear in the manager fiel...
Resolved! Connect Asset to different CI
I have a set of Server Assets that all have their individual CI related to them. The thing is that I need to create a new CI and relate it to the Asset (so that I can relate the pre existing CI to the newly created CI.I know that it's not standard pr...
looping a JSON object
Hi,Im trying to apply a loop for a json object and i don't know how to access to JSON element.this is my code.var ticketJson = {"type" : "Changement1" , "etat" : "Approuvé","epiclink": "URL","priorite" : "P1"};//var obj = JSON.parse(ticketJson); va...
Creating independent service portals for multiple customers
Hello,I am new to the Service Portal interface and was hoping to see if it will fit the needs for a function our company would like to create. We have multiple customers who we monitor security incidents for. We would like to give dashboard like ...
Documenting application architecture in CMDB?
I'm looking for some advice on what the right level of application breakdown in CMDB.In our enterprise we have several internal developed applications and solutions, knitting together different IT-services using webservices, message queues and so on....
How to generate the automatic time cards in ServiceNow Time Card Application?
From the ServiceNow documentation I understands, we can create the auto-gen time card through the scheduled jobs.I want any reference to do that in practically. if any video tutorials available means please share to me.
Resolved! Cloning my prod instance causes my AD LDAP service account to lock out - how can I prevent this?
Hi. Whenever I clone our prod instance over another sub-prod instance, the AD account that allows LDAP authentication gets locked out. This means no one can log in, alarm bells ring at Service Now, people start shouting at me. How can I prevent this ...
Resolved! Table Part Partitioning
HiFrom Jakarta we are observing new Table Part Partitioning on most of out of the box tables that includes CMDB. Now we see table fields which were inherited from CMDB are now part of individual tables. Eg. Name field from CMDB were showing pre-jakar...
Date Picker in Service Portal
I've found how to create your own reference field in Service Portal with <sn-record-picker><sn-record-picker field="location" table="'cmn_location'" display-field="'name'" value-field="'sys_id'" search-fields="'name'" page-size="100" ></sn-record-pic...
Resolved! Checkbox missing for work notes/additional comments.
Hi folks,I've recently upgraded to Jakarta and I'm having an issue where admins can only see the checkbox for work notes/additional comments. I thought it could be an ACL related issue so I granted the correct permissions. Fixing the acls gave the jo...
Resolved! In what ways can you map values to custom workflow activity inputs?
Apologies if this has been asked and answered elsewhere, I'm finding a lot of the material on Orchestration is from 2015/2016 and since it's changed quite a bit, it's difficult to find relevant answers.When working in Orchestration -> Workflow Editor...
Resolved! How can we hide submitted requested items from certain users in the Service Portal?
We have a few catalog requests that contain private data. As such, we only want the "requested for", "opened by", and members of the approval group to be able to see the submitted requests (RITM).We are able to hide the variables section on the RIT...
how to concatenate all variables
Hi All,I have created a Record producer with 4 variables(Multi line text).It will create a story(rm_story). Now i want to concatenate all 4 variables in description field.How to achive that?Note: All variables are multi line text.Regards,Ram
how to concatenate all variables
Hi All,I have created a Record producer with 4 variables(Multi line text).It will create a story(rm_story). Now i want to concatenate all 4 variables in description field.How to achive that?Note: All variables are multi line text.Regards,Ram
