Add a new date format [ jjj JJ/MM/AAAA HH:MM ]
Hi, We would like to know whether it is possible to add a new date format [ jjj JJ/MM/AAAA HH:MM ] to the choices of the "date format" field in the User profile.Regards
Forum Posts
Resolved! Service Portal renaming widget
When making a clone of a widget, the name is prefixed with "Copy of"...How do I rename this?It is not possible to open the widget - change the name - and save it, because of this (standard!) error:It is not even possible to rename the widget in the l...
Resolved! Why are users unable to see the My Requests & Incidents Service portal page
Hello,Does anyone know why in the Service Portal on Helsinki Patch 11 users without any roles are unable to see the My Requests & Incidents page on? I have confirmed that a user without any roles on a test instance running Istanbul can see this pag...
Attachements mass download
Hi everyone,Our business has requested a certain functionality, which has been declined by our local ServiceNow integrator as "impossible". We would like to receive confirmation from you as system experts whether this functionality is really possible...
Re-use MID server for different instance
Hi, Our client asks if re-using currently working MID server installation(configured against their sandbox) is possible, meaning they would like to stop using this MID server for their sandbox and connect it to their(new, still unused ) production in...
UI16 Avatar Initials
Good Morning Friends,We are having a issue with Avatar in Istanbul UI16, The avatar is showing wrong initials since it's picking from email addresses and always assuming "Com" as the last name so instead of "Muhammad Ansari: MA" its considering "Muha...
How to setup a simple URL that will redirect to another page on ServiceNow
We want to provide our users with quick to remember vanity URLs like instance.service-now.com/request then that URL will redirect to some specific page in ServiceNow (requests page). This way we don't need to provide the actual hard to remember URLs ...
How do I add text to a Request Short description Field via Lists?
We are trying to have the short description field populated in list details with the respective service catalog request so users can have more visibility.Thanks!
Inserting date/time field from UI Page using jelly
I'm trying to insert a value collected from a UI page into a field on my form. Jon Snow knows more a about Jelly than I do and he knows nothing. UI page is triggered using a UI Action on the form. Below is the HTML field on the UI Page:<?xml version=...
"Invalid signature" error in "Multi provider single sign-on"
Hi All,We have enabled and configured Multi provider single sign-on plugin in IP5HF1 and deactivated old SAML installation exits. After configuring SAML2 Update 1 properties for our IDP, when we are sending the signed authentication request, IDP is r...
Regex / Patterns in the Condition Builder
Hello Experts,We are working on a way to figure out to build a condition.For a string value we need to check whether it contains space. We are trying to do the same in condition builder like "short_descriptionCONTAINS<space>" but we failed.Is there a...
Resolved! Customizing Email from Incident Form
There's a setting that can be activated that will allow a user to send an email from a record in a table. Clicking it opens a new window:We have a request to populate the "To" field with the email associated with the caller ID field on this record. T...
Resolved! User can access table, but can't report on table
I have a user that has access to the cmdb_ci tables - read, write, create.... but when they go to try to run a report on the table, it doesn't show in the list. I went through all the ACLs, and there is nothing in there that would stop from from read...
Resolved! using GlideAjax to insert a new user record onSubmit of a form
I want to use an onSubmit catalog client script to call a script include to insert a new user record in the sys_user table.I am having trouble with the sysparm part of the script in the client script and how to "pass" the values I want to sent to the...
Reverting sp_portal to a previous version
I installed the service portal plugin (com.glide.service-portal.esm) on our non-production yesterday.I was branding and designing the 'service portal' page, and subsequentaly deleted the containers, rows, and widgets.As this is on non-production I wo...
