Nudges and Stuck Workflows
I have a workflow that seems to occasionally get stuck and needs a "nudge" to resume.Does anyone have any insight as to why this might happen intermittently?
Forum Posts
How to use ng-required atribute in service portal?
Hi,I want to highlight a mandatory field when the button is clicked. I know ng-required directive is there, but do not know how to use it. can someone explain how to use it?Regards,Rajeev
Resolved! Messages not printing to the Console Log
While debugging a Service Portal widget server script, I placed several console.log statements in the code to examine variable values through a loop. There should have been 48 items printed to the console, but only a few showed up.So I pulled the sys...
How to exclude cmdb data when cloning?
Hi, Before we begin the process of an upgrade, we would like to clone our PROD instance to our DEV and I'm wondering if anyone knows how can we effectively exclude cmdb data from copying over. The last time we did this, we excluded "cmdb*" and we sti...
Resolved! add Panel or change rows bg-color on service portal
Hello,Do you know how i can add panel or change column/row color on service portal designer? I add a container with 3 colomns and i use icon-link but i need to change the background color for the rows not for the container.I have this:but i want some...
Where can i find and edit the link for User Profile page in service portal Header Menu
I am creating a new User profile page. Where can I replace oob link with the custom page link.
Restrict export of single column
Hi All,I have a requirement where i need to restrict export of single column . The column should be present in list view but whn exported all other columns of list should come but not the restricted one.Kindly let me know for possible solutions.Thank...
Why is auditing disabled on most of the Asset fields?
We've been stung in the past by changes to asset data being changed, and the change wasn't audited or added to the record's history.By default, it looks like 61 of the 92 or so fields in the Asset Register (alm_*) tables have auditing disabled on the...
Resolved! Workflow - Assigning a Activity Output to a field in a record
This sounds pretty simple - however I'm unable to get it to work, and I'm afraid I'm overlooking something simple.I have a workflow that contains a REST Message that POSTs a record into an external system, and I want to take the the ID that gets retu...
sc task is not being created
Hi community,I have a workflow on request item table that just create a sc task when an item is requested. The default stage workflow is defined to "waiting for approval" on the stage field on the sc_req_item table. I modified the default workflow s...
Move Dashboard from test to prod
Hi All,i tried the steps from Trying to move a PA Dashboard from dev to test via update set. How does the "pa dashboard" itself get added to the updat… i didn't find anything under sys_grid_canvas.list so i just skipped step 7.7. and committed u...
Can we have two different workflows for 'service catalog request' based on whether the item is hardware and software?
Hi,Currently service catalog request workflow has a single flow for 1 request (considering all the items whether they are hardware or software) , Is there any other way that I can have two different workflows based on the items category?
Resolved! Attachment encryption script not working - Istanbul
Hi All,We are implementing attachment encryption. For attachments uploaded from the UI, things are working fine. However, for attachments received from unattended processes (emails, workflows), I wrote a scheduled job per https://docs.servicenow.com/...
Resolved! Make a field mandatory in list view without using data policy
Hello AllI want make work notes field mandatory in list view when state is pending , close complete etc... could somebody advise me how can I achieve this without using data policy.Thanks in advance
Resolved! LDAPProbeError with LDAP MID server configuration yet manually testing the connection works.
When viewing System LDAP > LDAP Servers the related link for "Test Connection" comes back as "Connected Successfully", and we are able to browse any OU definitions yet the MID server LDAP probe fails.Has anyone seen this before? It is really...
