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Resolved! Was this helpful widget in Service Portal?

In the backend when watching a knowledge article you have the possibility to activate "Was this helpful" on an article by setting property glide.knowman.show_yn_rating to true.When you look at the Knowledge article in ServicePortal, this option doesn...

palmen by Tera Guru
  • 2013 Views
  • 4 replies
  • 1 helpfuls

Restarting a failed or stuck workflow on RITMs

We have found that when there are Over all performance issues (default semaphores exhausted due to some other reason) that some RITMs do not have their workflows launched or the workflows get stuck and do not proceed properly. The RITM is then in Sta...

kimfranz by Giga Expert
  • 2865 Views
  • 10 replies
  • 1 helpfuls

ServiceNow On Premise Solution

As we know that SN is a cloud based solution. However, SN has an option of On-Premise solution as its offering. Now, technically, will SN1) just host the web-server in customers premise and the database is on SN premises2) Host a web-server and a MID...

shravan85 by Kilo Contributor
  • 24061 Views
  • 12 replies
  • 2 helpfuls

Resolved! Reference column in available list view

Hello,I have a requirement where user wants to see columns from reference form to be available in Available bucket of list table, and user should have option to bring it to Selected list.From the list layout, I brought the few fields from User table ...

System Class Name data type in CMDB_CI table

HiI see cmdb_ci table has a column 'Class' whose data type is System Class Name. But there is no such datatype exists in available data types. I'm trying to mimic list of classes to be displayed in a custom table as a choice field. In Berlin I could ...

Sashi K1 by Kilo Guru
  • 7244 Views
  • 11 replies
  • 2 helpfuls

Creating an Easy Import from a List View

I am following the instructions found here, to create an easy import template with ALL of the fields (columns) for the Software Entitlement table.The problem is ... ALL of the fields (columns) are NOT being imported.   I'm getting about 57 fields and...

shawnclune by ServiceNow Employee
  • 1545 Views
  • 2 replies
  • 0 helpfuls

Resolved! Duplicate CI entry, inserting from Import Set

I am inserting CIs using Web Services into Import Set tables. Transform maps is created to insert it in to different CI classes. After insertion, I am seeing a duplicate entry with class type u_computer_historical in the CI table. Refer the screensho...

find_real_file.png
prabhur34 by Mega Contributor
  • 2666 Views
  • 10 replies
  • 0 helpfuls