Where is Service Now's Service Level Agreement available?
Not a tool question, but really a hosting question. Where can I find the standard Service Now SLA for hosting the SN platform?
Forum Posts
Resolved! Was this helpful widget in Service Portal?
In the backend when watching a knowledge article you have the possibility to activate "Was this helpful" on an article by setting property glide.knowman.show_yn_rating to true.When you look at the Knowledge article in ServicePortal, this option doesn...
Resolved! Scroll Automatically to the Bottom of the Page in Service Portal
Hello,Consider I have a list of questions. When I click on the first question, it should automatically take me to the bottom of the page.window.scrollTo(0,document.body.scrollHeight); won't work as document won't work in API.ThanksSaranya
Resolved! MID Server takes extremely long time to return results
Hi,I have a workflow that has extremely inconsistent runtimes. The expected runtime is around 40 seconds, but it can take upwards of 20 minutes, so I put some timestamps everywhere.I isolated the problem to having the MID server return the results of...
Restarting a failed or stuck workflow on RITMs
We have found that when there are Over all performance issues (default semaphores exhausted due to some other reason) that some RITMs do not have their workflows launched or the workflows get stuck and do not proceed properly. The RITM is then in Sta...
ServiceNow On Premise Solution
As we know that SN is a cloud based solution. However, SN has an option of On-Premise solution as its offering. Now, technically, will SN1) just host the web-server in customers premise and the database is on SN premises2) Host a web-server and a MID...
Resolved! Related list field on List control context menu form
On the list control form, there is a OOB Related list field. It shows two values:1. In the form of [REL:<some_sys_id>]2. In the form of [tablename.fieldname]What is the difference in them?
Resolved! Reference column in available list view
Hello,I have a requirement where user wants to see columns from reference form to be available in Available bucket of list table, and user should have option to bring it to Selected list.From the list layout, I brought the few fields from User table ...
System Class Name data type in CMDB_CI table
HiI see cmdb_ci table has a column 'Class' whose data type is System Class Name. But there is no such datatype exists in available data types. I'm trying to mimic list of classes to be displayed in a custom table as a choice field. In Berlin I could ...
Resolved! Change columns that are displayed on data table widget ? (service portal)
Hi, I'm trying to change the columns that are displayed on "Data Table" widget on sevrice portal.I tried to use "Fields" but it seems to be ignored!!Any idea?
Resolved! CMDB - Database Ci's - best practice ServiceNow
We are getting started with ServiceNow but it seems uploading our Database Ci's led to some discussion. So I decided to ask here: what is the best practice way (out of the box) to upload our DB Ci's and create the necessary relationships? We do not...
Creating an Easy Import from a List View
I am following the instructions found here, to create an easy import template with ALL of the fields (columns) for the Software Entitlement table.The problem is ... ALL of the fields (columns) are NOT being imported. I'm getting about 57 fields and...
Resolved! Can anyone give me clear example on workflow
Can anyone give me clear example on workflow . I understood core activities but lack in real time workflow experiance. Can anyone give sample scenario/example which covers all core activities ? Thank you, Dinesh
Resolved! Duplicate CI entry, inserting from Import Set
I am inserting CIs using Web Services into Import Set tables. Transform maps is created to insert it in to different CI classes. After insertion, I am seeing a duplicate entry with class type u_computer_historical in the CI table. Refer the screensho...
Resolved! Unable to get Variable info in Server Side script in Service Portal
Hello Experts,I am using Macro variable in that i am using widget:Here is my code:HTML:<div class="input-group "> <input type="text" name="name" ng-model="c.data.inputValue" /><button type="button" class="btn btn-danger btn-block" ng-click="c.setFiel...
