Hi,We'd like our users with the ITIL Admin role to be able to perform the following actions. Are these generally functions that users with the itil_admin role should be able to perform, or are they seen as more admin roles/functionality? Is there a w...
Hello, This is my first post here and I would like a help with a Client Script in the Service Catalog. I have a Catalog Item named FILENET, inside the FILENET variable set, I have two variables (filenet_lob_1 and filenet_Role_1), these two variable...
How to embed an UI page in a form view (or in a section)?
What is the significance of dv_ in Istanbul, when would we use this? I have read several docs about display values but need more information on the significance and when we would use dv_
I'm seeing in the Wiki that if I want a user to be able to toggle between the tabs (i.e. catalog items) in the "Choose Options" section of an Order Guide regardless of mandatory fields on the associated catalog items, that I can go into Service Catal...
If an existing MID server is moved to a new windows domain but retaining the same instance configuration and login credentials will the new hostname, IP address /network and Windows domain information on the instance update reflecting the new domain ...
As all of you CMDBers know, there are many, many tables in the CMDB, that all have names starting with cmdb_ci_*. This is the typical parent/child table scenario that we see in lots of other places within the SN platform. I realize that these are pro...
I have a workflow that, upon ending, didn't change the Stage of the Requested Item. We have corrected the workflow, but I have several Requested Items that are actually complete but the stage is still Fulfillment. Is there a way to manually chang...
Hy,we've connected a LDAP-Server via a MID-Server, the connection is established and working.Right now, i wanted to create a Transform-Map with our Fields, we would transfer from AD to ServiceNow.In the default ServiceNow LDAP-Section there's a Trans...
ServiceNow Documentation shows how to create a New group typeI'm not seeing where it instructs how to remove a created group type.How do we remove a group type from the available list of group types?please & thank you
In the HI Service Portal, I accidentally added the same user twice. I see that I can deactivate a user but is there any way to delete or modify the duplicates or correct a mispelled name?
Hi,We have enabled domain separation in our instance, and the domain structure is Global> Top> domain1, domain2, domain3. Here, Top is the parent domain and domain1, 2 & 3 are parallel child domains. The problem is, there are quite a few tables which...
I know Out of the box, the only admin has access to CI Class manager but is there any workaround we can grant Access to this module to non-admin users?
Hi,First time submitting a question and somewhat new to service now terminology and capabilities.I am wondering if anyone has devised a way to leverage service now to capture exceptions of various types. Ideally a process that might be leveraged by a...
Hi Experts,The Currency in the Self Service Portal always shows up in Rupees? I tried to change using Locale and as well as from my profile..Let me explain I have added a new Catalog Item for Corporate Mobile request which is completely driven by Loo...
